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Process Trainer | Cards & Loan Product

Process Trainer | Cards & Loan Product

Paisabazaar

1 - 6 years

4 - 7 Lacs

new delhi gurugram

Posted:7 hours ago| Platform:

Apply

Skills Required

trainer on job training new hire training sales trainer tna loan training ilt instructor led training classroom training bfsi trainer training and development ojt learning and development nht sales training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi All,

Paisabazaar one of the leading fintech organisation hiring process trainer for sales process.

Product-

Role Requirement

Excellent knowledge of process, CRM journey, partners and Rebuttals
Basics of excel and Power Point Presentation
Presentation Skill should be able to stand and speak In front of audience
Good communication skills
Good spoken and written English
Good data analysis and numerical ability

Conduct Induction Training for on-boarded candidates and assess them on varies parameters for certification
Enhance their knowledge about product, policy, partners & CRM
Give on Job Training to the new joined employees and track their productivity on regular basis
Conduct refreshers on floor regarding new updates, process and journey changes
Identify Training needs by collaborating with quality, BU leaders and product
Audit Calls of the bottom performers and share feedback with them. Improve overall productivity.
Provide floor support to agents and track AHT, Talk time and Productivity
Conduct Soft Skill Trainings
Conduct Knowledge Assessments and publish scores
Enhance CSAT scores of agents

amitkaur@paisabazaar.com or contact us @ 7982112501

Thanks

HR Team

Paisabazaar- Sector -44 Building number -129 Gurgaon

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