3 Instructor-Led Training Jobs

Position Summary... What you&aposll do... Job Summary Senior Analyst Learning & Development (Process Trainer) for Contact Center at Walmart, will play a pivotal role in onboarding and upskilling associates by delivering structured training programs aligned with Walmarts service standards. Support the design, implementation, and evaluation of learning initiatives that drive employee performance and organizational growth. Facilitate learning sessions, evaluating training effectiveness, and ensuring seamless knowledge transfer across contact center operations. This role will leverage data-driven insights to enhance learning strategies, optimize training effectiveness, and support performance development programs across the organization. Key Responsibilities: New Hire Training Design, deliver, and continuously improve onboarding and new hire training programs to ensure a smooth transition and early productivity. Partner with HR and business units to align onboarding content with organizational culture, values, and role-specific requirements. Monitor feedback and performance metrics to enhance the onboarding experience. On-the-Job Training (OJT) Facilitation Coordinate and facilitate structured OJT programs in collaboration with functional leaders and subject matter experts. Develop/Adhere to OJT frameworks, checklists, and tracking mechanisms to ensure consistency and effectiveness. Monitor progress, gather feedback, and provide support to both trainers and trainees to ensure successful knowledge transfer. Learning Strategy & Design Collaborate with L&D leaders and business stakeholders to identify learning needs and align programs with strategic goals. Support the design and development of learning interventions, including e-learning, instructor-led training, blended learning, and microlearning. Training Record Maintenance & Performance Tracking Maintain accurate and up-to-date training records in the Learning Management System (LMS) or other tracking tools. Ensure compliance with internal policies and external audit requirements by managing documentation and certification records. Track and analyze training performance metrics such as completion rates, assessment scores, training attendance and post-training effectiveness. Generate reports and insights to support continuous improvement and demonstrate training impact. Data Analysis & Reporting Analyze learning data to assess training program effectiveness, learner engagement, and Return of Investment (ROI). Develop dashboards or reports to provide actionable insights to stakeholders. Program Management Evaluate program knowledge hygiene through monthly assessments and curate training programs to bridge knowledge gaps Coordinate end-to-end execution of learning programs, including scheduling, communication, logistics, and vendor management. Monitor program performance and recommend improvements based on feedback and data. Develop and share a monthly training planner with stakeholders, ensuring visibility and alignment on upcoming sessions and learning opportunities Change Management Support change initiatives by designing and delivering learning solutions that enable smooth transitions. Collaborate with cross-functional teams to assess training needs related to program/organizational change. Develop communication and training plans to drive adoption and minimize resistance. Technology & Tools Leverage Learning Management Systems (LMS) and other digital tools to manage and track learning activities. Explore and implement innovative learning technologies to enhance learner experience. Stakeholder Engagement Partner with HR, business leaders, and subject matter experts to ensure learning solutions meet business needs. Facilitate feedback loops to continuously improve learning offerings. Qualifications & Experience: Bachelors degree in any discipline** 6 10 years of experience in process training within a BPO/KPO/Contact Center environment (preferably international voice process) Prior exposure to Walmart systems or retail customer service is a plus Strong analytical skills with proficiency in Microsoft Office, Power BI, or similar tools. Experience with LMS platforms (e.g., Workday Learning, Cornerstone, SuccessFactors). Excellent communication, facilitation, and stakeholder engagement skills. Knowledge of adult learning principles, instructional design, and change management frameworks is a plus. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team of software engineers, data scientists, cybersecurity experts and service professionals within the worlds leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. Flexible, hybrid work: We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives. Benefits: Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more. Belonging We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone. At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone isand feelsincluded, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, were able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications:Bachelor&aposs degree in Business, Human Resources, Communications, Education, or related field OR 2 years' experience in training, quality , knowledge management, contact center, or related area . Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Design, Project Management, Supervising Associates, Training and Development Primary Location... Pardhanani Wilshire Ii, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India R-2255006 Show more Show less

Skill required: Talent Development- Instruction Design - Learning Delivery Instruction Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do The Learning Experience Design & Dev. Specialist manages day-to-day planning and execution of multiple training development efforts. They ensure that projects are executed according to defined process, quality, budget, and timelines. Talent Development- Instruction Design Deliver instructional information for an audience based on learning activities approaches to help an organization achieve their learning goals. What are we looking for Written and verbal communication Education: BA/BS - Prefer degree in Instructional Design, Cognitive Psychology, English, Technical Writing, Communications, related field or equivalent experience. Work Experience: Minimum 7- 8 years of working experience in training design and development Practical training/learning industry experience Experience in managing a team of 2-3 people Basic project management experience Critical Thinking Problem Management Roles and Responsibilities: Prepare design documents that meet business requirementsoConduct audience and needs analyses to confirm appropriateness of learning objectives (as required). oPresent course/curriculum designs to stakeholders and/or Subject Matter Experts (SMEs) to gather inputs and finalize. oFacilitate content gathering from SMEs to create course designs.oIdentify learning objectives based on business drivers and performance goals; map course content to appropriate learning objectives.oCreate mockups/prototypes to support design, ideation (as needed).Manage the training development cycleoCreate detailed workplan based on budget and resource plan.oSet expectations with the team regarding budget and course schedule.oManage development of course content and facilitate media requirements according to project workplan and schedule.oReview training deliverables for:completeness, structure, instructional approach, and visualization writing style, compliance to standards, language and grammarfunctionality and usability (eLearning builds) o Manage work effort of team members to maintain scope.o Coordinate project activities between all disciplines including media, technology, project management, client onsite or business interlock and delivery teams. oManage communication with client and other stakeholders through the duration of dev. life cycle. Manage team membersoProvide coaching to team members on process, quality metrics and individual development areas.o Report status, identify potential risks and recommendations for mitigation.oProvide regular feedback on team performance, suggest action itemsKnowledge/Skills Requirements:Solid knowledge of instructional design techniques, adult learning theory, and web-based development tools Ability to create high level and detailed designs.Extensive experience in at least two or more instructional approaches (web-based, instructor-led, or virtual instructor-led training)Experience in designing digital learning approaches (videos, micro learning, simulations, gamified learning) Strong written communication skills including: Working knowledge of editorial requirements Language and Grammar Attention to detail to ensure qualityStrong oral communication skillsAbility to facilitate client SMEs and sponsor discussions to set expectations and ensure appropriate involvement. oExtensive experience with several instructional approaches (web-based, instructor-led, or virtual instructor-led training)oProficiency in Microsoft Office (Word, PowerPoint, Excel, and MS Project) oExperience in managing a team size of 2-3 people Show more Show less

Management Level:8 Associate Manager Location:Gurugram, Bangalore, Mumbai, Pune, Hyderabad, Kolkata and Chennai Must have skills: Instructional Design OR Storyboarding OR Articulate Storyline Good to have skills:Whatfix, walk me, ADDIE model Job Summary : As a Talent & Organization (T&O) professional in the S&C Global Network, youll help clients across a variety of industries in the areas of Learning Design and Development, Change Management and HR Transformation. Youll use your expertise to develop exciting new learning strategies and solutions. Youll help clients manage organizational change and smooth the transition process. Essentially, youll be part of the team that is creating the workforce of the future! Roles & Responsibilities: Together with the Functional Manager and Subject Matter Experts, understand the business problem, target audiences, learning needs, and develop learning and change objectives to implement in the proposed learning solution. Effectively collaborate with the client team to identify the solution approach and design, and work through the design, development, and delivery phases. Understand the overall learning solution design and create effective training materials that map to the clients business needs. Support the Functional Manger to develop/identify and take client buy-in on Critical-to-Quality (CTQ) measures for the project (Language Style guide, Guidelines, Checklists, templates, branding guidelines etc.) based on the project requirements. Conduct Training Need Analysis (TNA) and develop the training curriculum. Develop high-level and detailed content outlines as per the curriculum. Design and create standards, guidelines, templates, and checklists for the proposed learning solution. Develop and review training deliverables as per the agreed upon quality standards and ensure that the deliverable quality is as per the project quality parameters and industry standards. Provide team members clear and effective feedback based on your reviews with the intent to develop their instructional design skills. Collaborate with the different internal and client stakeholders to design and develop the relevant and effective training deliverable. Ensure that the project meets all productivity targets as per the project plans. Identify and share the risks with the Project Leads/Functional Manager to discuss possible solutions/mitigations/alternatives. Contribute to users/client organization through the Learning process. Brief and coach instructional designers and content developers to prepare materials for Instructor Development Workshops, Train the Trainers etc. Identify opportunities to implement new and innovative learning strategies into the solution. Professional & Technical Skills: Education- Graduate/Post Graduate preferable with Background in HR/Learning Professional Background - Desirable - MA/Diploma in Instructional Design or MA in Learning Sciences, MBA 8+ years of proven experience in content development and instructional designing. Extensive experience in developing, reviewing and delivering different training modalities like Instructor-Led Trainings (ILTs), Web-Based Trainings (WBTs), application simulations, job aids, and quick reference guides. Experience in working with global teams. Experience in leading and coaching small teams independently. Additional Information: Ability to design, develop and deliver new age learning modalities, such as gamified learning, microlearning, mobile learning would be an added advantage. In-depth knowledge and experience to identify, select and recommend a variety of training modalities, learning strategies and technologies for a learning solution. Ability to apply proven learning methodologies and emerging technologies for adult learning. Proficient in industry standard design / rapid authoring tools such as Articulate / Captivate / Lectora / Camtasia and SAP Enable Now / WalkMe etc. and be comfortable with client proprietary authoring tools (The candidate should be aware of the technical functionalities and limitations of these tools.) Exceptional design and writing skills along with strong editing and reviewing skills. Ability to thrive in a fast-paced, project-driven environment. Strong analytical skills Integrated business perspective Business acumen Communicate effectively in visual, oral and written form. Excellent communication and interpersonal skills Cross cultural competence Qualification Educational Qualification:Any Bachelors Fulltime