Process Specialist

TCS BPS IS HIRING for Credit Card Non-Fraud Disputes Analyst and AML Analyst - Level 1 role at Chennai !

Kindly go through the norms below and apply only if its relevant for

Job Role:

Job Location:

Experience required:

• 2 to 8 years of work experience in Credit Card Non-Fraud Disputes and AML Analyst Servicing domain

Job Requirement:

• Any full-time graduate (10+2+3).
• Immediate joiners are preferred.
• Willingness to work in night shifts.
• Mode of Salary credit should be through banks from all the employers (No cash in hand)
• All educational and employment documents are mandatory to have.

Skill Requirement:

• Experience in AML alert management system and hands-on experience in US Banking Operations in Financial crime compliance (Credit card dispute management with a focus on Non-Fraud Disputes) for a Leading US based Insurer.
• Review of Manual referrals generated by different areas of the bank.
• Review and analysis on Low, Medium and High-Risk accounts
• Investigate and resolve Credit Card Disputes related to non-fraudulent transactions (e.g. billing errors, service-related issues, Consumer Disputes and Processing errors with the following Chargeback Disputes Reason code).
• Analyze customer complaints and transaction histories to identify discrepancies
• Good Analytical skills, excellent judgment, logic and reasoning
• Being Flexible for Working in Multiple Shifts
• Computer literate and strong familiarity with credit financial analysis techniques
• Excellent verbal and written communication and interpersonal skills
• Ability to work independently in a Team environment

• Conduct enhanced due diligence research of individuals, institutions and trust through LexisNexis and other internet tools.
• Interact with Bank management on suspicious transactions conducted by customers.
• Prepare and review Loan accounts, RDC (Remote Deposit Capture), Wire Transfers and Monetary Instrument reports
• Use transactional and customer records, external data, publicly- available information, and other information to identify suspicious or unusual activity.
• Ensure compliance with client SLAs, internal controls and regulatory guidelines
• Review and validate disputes for accuracy, ensuring adherence to card network rules and regulatory guidelines
• Liaise with merchants, cardholders and internal teams such as Operations and Risk management to facilitate dispute resolution
• Maintain high potential skills of handling Disputes, Pre-Arbitration (Representment) and Arbitration to deliver good quality
• Hands-on experience of VISA cards
• Experience with Dispute management applications (Pega or Quavo) and processing platforms
• Drive continuous improvement initiatives in the Dispute resolution process by analyzing trends, identifying root causes and recommending corrective actions
• Proven experience in handling escalations and complex dispute investigations

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