Process Specialist

Company Description

Infinity Logistics & Supply Chain Pvt. Ltd, headquartered in India, is a leading provider of specialized global logistics solutions, offering extensive international networks across 190 countries and 731 cities worldwide. With a focus on customer-first principles, the company has expertise in managing the import of perishable goods, providing end-to-end solutions including FSSAI licensing support. Infinity Logistics is recognized for its comprehensive and efficient services in all aspects of logistics and supply chain management, catering to a diverse global clientele.

Role Description

This is a full-time, on-site role for a Process Specialist located in Mumbai India. The Process Specialist will be responsible for analyzing and optimizing business processes, improving operational efficiency, and providing training to team members as needed. Key responsibilities include ensuring exceptional customer service, monitoring workflow, implementing process improvements, and collaborating closely with internal teams to meet business objectives.

Qualifications

• Strong Analytical Skills and expertise in Business Process Improvement.
• Proven Customer Service skills and ability to manage client relationships effectively.
• Excellent Communication skills, including verbal and written proficiency.
• Experience in Training and supporting team members to enhance their performance.
• Strong organisational skills and ability to manage multiple tasks efficiently.
• Bachelor’s degree in Business Administration, Logistics, or a related field (preferred).
• Prior experience in the logistics- Freight Forwarding & Customs Clearance industry is Mandatory.