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Description
Job Description The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Process Manager Roles And Responsibilities Meet with stakeholders, customers, and project teams to collect requirements, scope projects, and contribute to creative and technical conceptsImplement modifications to existing campaigns to accommodate changes in user requirementsEmploy best practices in developing, conducting, and interpreting A/B tests focused on user experience and effectiveness against project goalsIdentify areas for improvements and assist in managing projects to implement enhancements to completion Maintain campaign code following established organization standards and development guidelinesEnsure team process to enter and track implementation information including work items, tasks and issue management using JIRA Technical And Functional Skills Bachelor’s degree with 5+ years minimum experience in building and maintaining web applications.Must have experience in web technologies HTML5, CSS3, JSON, JavaScript, Web services (SOAP/REST).Must have Experience in CSS and JavaScript frameworks like Bootstrap, jQuery etc.Experience with SASS/LESS frameworks.Experience with source control systems like TFS, GIT etc.Experience with JavaScript application frameworks such as Angular, React or Vue.js is a plus.Knowledge of scripting languages and object-oriented concepts.Experience with Agile / Scrum software development practices.Excellent troubleshooting and communication skills.Experience in any content management systems (CMS) preferred but not required.Ability to work independently and as part of a team.AB Testing experience is preferred, but not required.Bachelor's degree in computer science, engineering or a related discipline with an information technology focus or equivalent experience. About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.