Process Excellence Executive

Secure Meters Limited

5 years

0 Lacs

gurugram haryana india

Posted:2 days ago| Platform:

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Skills Required

service analysis analyze escalation sigma data collaboration support audits compliance mapping lean certification metering electrical

Work Mode

On-site

Job Type

Full Time

Job Description

Map end-to-end field service processes
Adhere to SOPs & workflows
Ensure company quality standards across service
Identify bottlenecks, delays, and errors in operations
Conduct gap analysis between defined processes and actual practices.
Recommend and implement improvements for faster service turnaround and reduced rework.
Analyze customer complaints, service failures, and escalation data.
Apply Quality Tools & Methodologies
Six Sigma & Continuous Improvement
Ensure decisions are data-driven, not assumption-based.
Cross-Functional Collaboration & Training
Support audits and compliance reviews by providing process and performance evidence.

Skills Required:

Knowledge of
process mapping, process analysis, and improvement techniques
in service environments.
Strong command of
Quality Tools
Lean Six Sigma Green Belt / Black Belt
certification preferred.
Ability to analyze
quality metrics
.
Data analysis skills
Strong interpersonal skills to work with cross-functional teams.
Exposure to
smart metering / utilities / service industry
preferred.

Qualification & Experience:

B.Tech. (Electrical / Electronics/CS)
2–5 years’ experience in
Quality / Process Excellence / Service Operations
.
Lean Six Sigma certification preferred.

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