Process Excellence Executive

As a Field Service Process Improvement Specialist, your role will involve mapping end-to-end field service processes, adhering to SOPs & workflows, and ensuring company quality standards across services. You will be responsible for identifying bottlenecks, delays, and errors in operations, conducting gap analysis between defined processes and actual practices, and recommending/implementing improvements for faster service turnaround and reduced rework. Additionally, you will analyze customer complaints, service failures, and escalation data, applying Quality Tools & Methodologies like Six Sigma & Continuous Improvement to ensure data-driven decisions. Key Responsibilities: - Map end-to-end field service processes - Adhere to SOPs & workflows - Ensure company quality standards across service - Identify bottlenecks, delays, and errors in operations - Conduct gap analysis between defined processes and actual practices - Recommend and implement improvements for faster service turnaround and reduced rework - Analyze customer complaints, service failures, and escalation data - Apply Quality Tools & Methodologies - Ensure decisions are data-driven, not assumption-based - Support cross-functional collaboration & training - Support audits and compliance reviews by providing process and performance evidence Qualifications Required: - B.Tech. in Electrical/Electronics/Computer Science - 25 years of experience in Quality/Process Excellence/Service Operations - Lean Six Sigma certification preferred In addition to the above, exposure to smart metering/utilities/service industry is preferred. As a Field Service Process Improvement Specialist, your role will involve mapping end-to-end field service processes, adhering to SOPs & workflows, and ensuring company quality standards across services. You will be responsible for identifying bottlenecks, delays, and errors in operations, conducting gap analysis between defined processes and actual practices, and recommending/implementing improvements for faster service turnaround and reduced rework. Additionally, you will analyze customer complaints, service failures, and escalation data, applying Quality Tools & Methodologies like Six Sigma & Continuous Improvement to ensure data-driven decisions. Key Responsibilities: - Map end-to-end field service processes - Adhere to SOPs & workflows - Ensure company quality standards across service - Identify bottlenecks, delays, and errors in operations - Conduct gap analysis between defined processes and actual practices - Recommend and implement improvements for faster service turnaround and reduced rework - Analyze customer complaints, service failures, and escalation data - Apply Quality Tools & Methodologies - Ensure decisions are data-driven, not assumption-based - Support cross-functional collaboration & training - Support audits and compliance reviews by providing process and performance evidence Qualifications Required: - B.Tech. in Electrical/Electronics/Computer Science - 25 years of experience in Quality/Process Excellence/Service Operations - Lean Six Sigma certification preferred In addition to the above, exposure to smart metering/utilities/service industry is preferred.