Posted:3 weeks ago|
Platform:
Work from Office
Full Time
AtGenpact, we don't just adapt to change we drive it. AI and digital innovationare redefining industries and were leading the charge. Genpact’s AIGigafactory, our industry-first accelerator, is an example of how were scalingadvanced technology solutions to help global enterprises work smarter, growfaster, and transform at scale. From large-scale models to agentic AI, ourbreakthrough solutions tackle companies most complex challenges.
Ifyou thrive in a fast-moving, tech-driven environment, love solsving real-worldproblems, and want to be part of a team thats shaping the future, this is yourmoment.
We are looking for professionals with OTC demonstrated ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions
• Premium application, reinstatement, renewal of payment received from policy holders• Backdate and cancellation of polices in case of payment made by policy holder get bounce• Respond to email /phone queries related to disputed cases• Research and analyze the disputes/deductions in ERP• Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution• See opportunities and recommend solutions for process and automation improvements• Daily reporting of individual portfolios to track and monitor the past dues and pending items• Implement strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact• Work as a teammate to process any adhoc request in a timely manner.• Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.• Call out problems to senior staff members and or management as appropriate.
Comejoin the tech shapers and growth makers at Genpact and take your career in theonly direction that matters: Up.
Letsbuild tomorrow together.
Genpactis an Equal Opportunity Employer and considers applicants for all positionswithout regard to race, color, religion or belief, sex, age, national origin,citizenship status, marital status, military/veteran status, geneticinformation, sexual orientation, gender identity, physical or mental disabilityor any other characteristic protected by applicable laws. Genpact is committedto creating a dynamic work environment that values respect and integrity,customer focus, and innovation. Furthermore, please do note that Genpact doesnot charge fees to process job applications and applicants are not required topay to participate in our hiring process in any other way. Examples of suchscams include purchasing a 'starter kit,' paying to apply, or purchasingequipment or training
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