Process Developer

Job Description

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthroughsolutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Inviting applications for the role of Process Developer - Fraud (Practitioner) ! Responsibilities Handling Inbound & outbound calls & online applications Respond to applicant questions & resolve issues. Operate i n compliance with laws & Regulations. Dealing with complex solution-based calls . Rea ding complex & sensitive customer situations and dealing with it accurately . Consistently Deliver First Class Service . Exceptional Time management skills . Assess risks and investigate for fraudulent activity with a keen eye . Qualification we seek in you! Minimum Qualifications Knowledge of AUS & NZ Privacy legislation Previous Fraud/Scheme Chargebacks related experience Excellent communication skills – verbal and written. Should have sound computer knowledge . Needs to be good at multitasking. Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come jointhe tech shapers and growth makers at Genpact and take your career in the onlydirection that matters: Up. Lets buildtomorrow together. Genpact isan Equal Opportunity Employer and considers applicants for all positionswithout regard to race, color, religion or belief, sex, age, national origin,citizenship status, marital status, military/veteran status, geneticinformation, sexual orientation, gender identity, physical or mental disabilityor any other characteristic protected by applicable laws. Genpact is committedto creating a dynamic work environment that values respect and integrity,customer focus, and innovation. Furthermore, please do note that Genpact doesnot charge fees to process job applications and applicants are not required topay to participate in our hiring process in any other way. Examples of suchscams include purchasing a 'starter kit,' paying to apply, or purchasingequipment or training