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Home
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Capgemini
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Problem Management

Problem Management

Capgemini

4 - 9 years

4 - 8 Lacs

Pune Bengaluru

Posted:10 hours ago| Platform:

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Skills Required

itil framework incident and problem management bmc remedy servicenow incident management service management remedy problem management root cause analysis change management sql configuration management rca cherwell java itsm service delivery itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your role

Perform root cause analysis (RCA) for recurring incidents and major problems.

Coordinate with technical teams to identify and implement permanent fixes.

Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy).

Conduct trend analysis to proactively identify potential problems.

Facilitate problem review meetings and document post-incident reports.

Ensure timely closure of problem records and adherence to SLAs.

Collaborate with Incident, Change, and Configuration Management teams.

Your profile

4-12 years experience as Problem manager

Strong understanding of ITIL framework, especially Problem and Incident Management.

Experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell.

Analytical mindset with experience in RCA techniques (5 Whys, Fishbone, etc.).

Good communication and stakeholder management skills.

What will you love working at Capgemini

Capgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery.

This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance.

Would be working in cutting-edge cloud IT infra technology with high performance capability team

Career Growth & Global Exposure

Focus on Innovation, Cloud, Security & AutomationInclusive Culture & Strong Support System

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Capgemini

IT Services and IT Consulting

Paris France

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Problem Management