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Capgemini
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Problem Management

Problem Management

Capgemini

4 - 12 years

0 Lacs

karnataka

Posted:14 hours ago| Platform: Shine logo

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Skills Required

itil framework communication skills stakeholder management problem manager itsm tools rca techniques

Work Mode

On-site

Job Type

Full Time

Job Description

As a Problem Manager at Capgemini, you will play a crucial role in ensuring the efficient and effective resolution of recurring incidents and major problems. Your responsibilities will include: - Performing root cause analysis (RCA) for recurring incidents and major problems. - Coordinating with technical teams to identify and implement permanent fixes. - Maintaining the Known Error Database (KEDB) and Problem Records in ITSM tools such as ServiceNow, BMC Remedy. - Conducting trend analysis to proactively identify potential problems. - Facilitating problem review meetings and documenting post-incident reports. - Ensuring timely closure of problem records and adherence to SLAs. - Collaborating with Incident, Change, and Configuration Management teams. To excel in this role, you should possess the following qualifications: - 4-12 years of experience as a Problem Manager. - Strong understanding of the ITIL framework, especially Problem and Incident Management. - Experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell. - Analytical mindset with experience in RCA techniques (5 Whys, Fishbone, etc.). - Good communication and stakeholder management skills. Capgemini is committed to ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery. Working at Capgemini offers you the opportunity to deepen your expertise in ITSM, incident/problem/change management, and service delivery governance. Additionally, you will be part of a cutting-edge cloud IT infra technology team with high performance capabilities. Capgemini is a global business and technology transformation partner trusted by clients worldwide. With a diverse team of 340,000 members in over 50 countries, Capgemini is dedicated to accelerating the transition to a digital and sustainable world. By leveraging its AI, generative AI, cloud, and data capabilities, Capgemini delivers end-to-end services and solutions to address a wide range of business needs.,

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Capgemini

IT Services and IT Consulting

Paris France

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Problem Management