Principal Technical Account Manager

A Technical Account Manager (TAM) specializing in enterprise identity, including Oktas Workforce Identity Cloud (WIC), Customer Identity Solution (Okta CIAM) and adjacent technologies. The TAM will provide Oktas customers with strategic technical guidance over the comprehensive suite of products and features available at Okta. They are held in high regard as a technical expert for how Oktas solutions translate to business value.

This role is for the product, whereby you will support WIC and CIS customers.

The TAM specialization requires an understanding of hybrid scenarios that capitalize on Oktas ability to manage authentication, authorization, and lifecycle management capabilities for SaaS, on-premise, and custom enterprise applications.

You Will:

• Advise customers on best practices and product adoption in a post-sales capacity
• Partner with Customer Success Managers as their technical counterpart in a broad portfolio of accounts, primarily in mid-market and enterprise segments
• Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements
• Maintain focus on increasing subscription adoption, customer satisfaction and retention
• Review customer architectures and Okta configurations to ensure they are enhancing security posture and capturing ROI as Okta releases new features and functionality
• Take and respond to reactive questions from Customer Success Managers
• Establish strong personal relationships on key accounts with decision-makers and stakeholders
• Participate in content creation for both internal and external enablement of staff and customers

Requirements:

• 8+ years of total experience in information technology, with at least 3 years of hands-on experience as a Principal Technical Account Manager (P-TAM) or comparable practitioner role in the IAM space
• Ability to work US Time Zone (preference)
• Working proficiency in the following core IAM areas:
• Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
• Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)
• Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business process (ITSM, HR, etc)
• SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities
• Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc)
• Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc)
• Familiarity with IAM solution providers is strongly desired.
• Strong background in any of the following: Technical Account Management, Technical Consulting, Solution Architect, Solutions Engineering, Product Management or similar role.
• Understanding of common software development practice. Understanding of identity and surrounding technologies.
• Strong business acumen, history of success owning enterprise segment customer relationships and escalations
• Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CIO
• Ability to track and influence customer behavior and health metrics across a portfolio of accounts
• This position can be located remotely but may require some travel (under 20% of the time)

Education:

• BA/BS/MS in Computer Science, Information Technology or related discipline OR equivalent work experience required

Partial or complete paralysis (any cause)