Principal Technical Account Manager

Role Overview: You will be joining Oracle Customer Success Services (CSS) as a Technical Account Manager (TAM) for Oracle Cloud Infrastructure. Your main responsibility will involve managing service delivery activities for customers" Oracle Cloud Infrastructure setup. As part of a virtual team, you will act as the single point of contact between the customer and Oracle, ensuring smooth service delivery aligned with Oracle's Cloud Strategy. Key Responsibilities: - Manage service delivery activities for customers" Oracle Cloud Infrastructure setup - Act as a single point of contact between customer and Oracle - Coordinate with virtual team of resources from multiple XLOBs - Establish priorities and service growth plans for customers in line with Oracle's Cloud Strategy - Prepare and deliver monthly service reviews to customers - Conduct monthly incident analysis reports, trend analysis, and status of remediation - Deliver quarterly Service Validation Reports (SVRs) - Act as Incident Communicator during major incidents - Coordinate with various teams during major incidents for incident resolution - Perform issue and risk management - Escalation management Qualifications Required: - 12+ years of IT experience with a focus on Service Delivery Management - Experience collaborating with large-scale global teams - OCI Certified or ITIL Foundation Certification in IT Service Management - Good technical knowledge in Oracle Cloud Infrastructure and working experience in ExaCS - Understanding of technical architecture landscape - Strong customer-facing skills and ability to multitask effectively - Strong organization, detail-oriented, and communication skills - University degree with postgraduate technical or management qualifications or relevant experience Note: The company details were not explicitly mentioned in the job description.,