Principal Technical Account Manager

As an Enterprise Account & Delivery Manager, you will be responsible for managing customer accounts and overseeing the successful delivery of digital transformation projects. Your role will involve building strong relationships with clients, identifying growth opportunities, and ensuring the execution of projects using Kissflow's low-code platform. Your leadership will be crucial in aligning client expectations with project outcomes to deliver business value and establish lasting partnerships. Working closely with CXOs and enterprise leaders, you will drive strategic transformations to meet business goals. You will serve as the primary point of contact for assigned enterprise accounts, establishing strong relationships at the CXO level to enhance customer satisfaction, loyalty, and retention. Developing and implementing strategic account plans to drive revenue, expansion, and service adoption within existing accounts will be a key responsibility. Conducting regular business reviews with customers, particularly senior leadership, to assess needs, promote product adoption, and identify upselling opportunities will also be part of your role. Overseeing the entire lifecycle of enterprise transformation projects will be crucial, ensuring they meet scope, timeline, budget, and quality requirements aligned with clients" strategic objectives. Collaborating with customer leadership to identify strategic use cases and digital transformation opportunities is essential for contributing to the customer's transformation roadmap. Your technical skills will include proficiency in working with low-code platforms, understanding system integrations, and collaborating with technical leads for effective solution delivery. Managing project scope deviations, identifying and mitigating risks, and ensuring on-time project delivery will be essential project management skills required for this role. Strong strategic thinking, excellent communication skills, and the ability to build and maintain relationships with clients will be key to driving customer success and fostering business transformation. Understanding customer business processes, industry trends, and digital transformation needs will enable you to provide innovative solutions and act as a trusted advisor to clients. In summary, as an Enterprise Account & Delivery Manager, your role will involve managing customer accounts, overseeing project delivery, building strong relationships with clients, and driving strategic transformations to meet business goals. Your technical, project management, and strategic skills will be crucial in ensuring the success of digital transformation projects and fostering lasting partnerships with clients.,