Principal Technical Account Manager

Role Overview: As a Technical Account Manager (TAM) at Oracle Customer Success Services (CSS), you will leverage your expertise in Oracle products to provide guidance and support to customers throughout the implementation life cycle. Your role will involve maximizing customer satisfaction, driving revenue streams, building long-term relationships, and advocating for customers as a trusted advisor. You will collaborate with various stakeholders to understand customer needs and deliver appropriate solutions. Additionally, you will be responsible for project management, account planning, and executing Oracle policies and procedures. Key Responsibilities: - Provide customers with guidance and support throughout the implementation life cycle - Maximize customers" use of Support Services and drive satisfaction and revenue - Advocate for customers and become a trusted advisor aligning with stakeholders - Build long-term relationships with key customer contacts and understand their industry and technical environment - Collaborate with Sales and Customer Service Manager to identify appropriate solutions - Coordinate delivery of Support Services and conduct periodic Account Planning and Reviews - Execute Project Management principles, manage contracts, resources, and risk - Demonstrate expertise in Oracle policies, procedures, and delivery tools - Communicate effectively with senior executives and engage in large IT projects Qualifications Required: - 11+ years of experience in Oracle products including Technical/Functional and Project/Program Management - Experience in delivering large-scale global Application or infrastructure/database projects - OCI Certified/ITIL Foundation Certification in IT Service Management/PMP - Strong technical skills in Oracle Database and Applications - Knowledge of Exadata, ExaCS, and Oracle Cloud Infrastructure - Understanding of technical architecture, operating systems, and network - Strong customer-facing skills and ability to multitask in high-stress situations - Excellent team player with strong organization and communication skills - University degree with relevant technical or management qualifications Additional Details of the Company: Oracle Customer Success Services (CSS) offers enterprise-grade managed cloud services across a broad portfolio of business applications, middleware, database, and hardware technologies. With industry-leading expertise and high customer satisfaction, CSS supports customers every step of the way. Oracle thrives on innovation, integrity, and inclusivity, providing a diverse and inclusive culture that values unique perspectives and talents. Employee benefits include medical, life insurance, retirement planning, and opportunities for community engagement. Oracle is committed to creating a workforce where all individuals can contribute their best work.,