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Principal Program Manager

Principal Program Manager

ZapCom

12 - 17 years

40 - 50 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

resource allocation program delivery scrum bench management resource management stakeholder management forecasting sdlc principal capacity planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job_Description":"

Job Title: Principal Program Manager

Location: Bangalore

Role Overview

We are looking for a seasoned program & delivery leader to build and lead zapcoms PMO and Resource Management functions. The role includes managing a team of multiple Project Managers and Scrum Masters embedded in customer delivery programs and taking ownership of enterprise-wide resource allocation, bench management and workforce forecasting.

This role combines hands-on delivery governance with strategic visibility into capacity planning and demand/supply alignment. You will establish project delivery standards, run review cadences, design dashboards, and ensure the right talent is deployed to the right programs at the right time.

Key Responsibilities

Lead and mentor a team of Project Managers and Scrum Masters across customer projects.

Establish and manage PMO processes (delivery reviews, escalation paths, risk tracking)

Standardize delivery practices (scope, milestones, status reporting, change control)

Provide delivery oversight and proactively address risks in ongoing projects

Own the resource management process end-to-end (allocation planning, bench tracking, forecasting, workload optimization )

Work with practice and delivery leaders to map talent to project demand and reduce idle capacity

Create and maintain real-time dashboards for delivery progress and resource utilization

Align delivery execution and resource planning with companystrategic and customer success goals

Required Experience

12+ years in program / delivery management, with at least 35 years leading a PMO, resource management, or large-scale program team

Proven experience managing multiple delivery programs and enterprise-level resource allocation

Strong understanding of SDLC, agile delivery methodologies, and delivery governance

Hands-on experience with capacity planning / workforce utilization tools (Excel, PSA, Jira, BI dashboards, etc.)

Strong stakeholder management and communication skills, especially with executive and customer\u2010CXO audiences

Bachelor/ Masterdegree in Engineering business or related field; Agile/Scrum certifications a plus

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Principal Program Manager