Principal Instructional Designer & Content Strategist

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

EPAM Systems is seeking a versatile and experienced Instructional Designer and Content Developer to join our growing team.

In this client-facing role, you will lead the design, development, and maintenance of high-impact instructional and knowledge content that enables user success across digital platforms. You will collaborate directly with product managers, subject matter experts (SMEs), and client stakeholders to deliver clear, consistent, and user-centric content aligned with project goals and business outcomes.

Responsibilities

• Lead end-to-end instructional design and content development for digital learning and support initiatives, including eLearning, microlearning, performance support, and help content
• Design and develop knowledge base content, including FAQs, how-to articles, user guides, and process documentation
• Collaborate with product, engineering, and SME teams to gather requirements, define learning and content objectives, and translate complex concepts into engaging, user-friendly content
• Conduct content audits and gap analyses; maintain and update content to reflect product changes and evolving user needs
• Manage stakeholder communications, facilitate content reviews, and participate in regular business and project meetings with clients
• Ensure content quality through editing, peer reviews, and alignment with style guides and governance standards
• Operate across global teams and time zones to align deliverables and manage timelines effectively
• Support project reporting, milestone reviews, and success metrics

Requirements

• Overall experience: 14 to 20 years
• Native or C2 proficiency in spoken and written language
• Formal credentials in instructional design and/or technical writing
• 5+ years of experience in instructional design, technical writing, and/or content development, including end-to-end content lifecycle management
• 2+ years of experience developing and maintaining knowledge bases or help centers in a product or platform environment
• Proven ability to engage with cross-functional teams and lead content strategy across complex projects
• Strong experience drafting and editing content for a variety of formats and audiences, ensuring clarity, accuracy, and consistency
• Experience working directly with clients and stakeholders in meetings, content reviews, and business updates
• Demonstrated success operating across global teams, managing multiple deadlines, and adapting to diverse cultural and organizational contexts
• Excellent communication, collaboration, and organizational skills
• Proficiency in tools such as Google Suite, Microsoft Office, Confluence, SharePoint, Adobe Creative Suite, e-learning development tools, Articulate, or similar content platforms

Nice to have

• Experience with content governance, version control, and structured authoring
• Familiarity with agile development environments and working alongside product or engineering teams
• Exposure to digital adoption platforms, LMS, or knowledge management systems (e.g., WalkMe, Adobe Learning Manager, AEM Guides)

We offer

• Opportunity to work on technical challenges that may impact across geographies
• Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
• Opportunity to share your ideas on international platforms
• Sponsored Tech Talks & Hackathons
• Unlimited access to LinkedIn learning solutions
• Possibility to relocate to any EPAM office for short and long-term projects
• Focused individual development
• Benefit package:
  • Health benefits
  • Retirement benefits
  • Paid time off
  • Flexible benefits
• Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)