Principal Instructional Designer & Content Strategist

Instructional Designer and Content Developer

In this client-facing role, you will lead the design, development, and maintenance of high-impact instructional and knowledge content that enables user success across digital platforms. You will collaborate directly with product managers, subject matter experts (SMEs), and client stakeholders to deliver clear, consistent, and user-centric content aligned with project goals and business outcomes.

Responsibilities

• Lead end-to-end instructional design and content development for digital learning and support initiatives, including eLearning, microlearning, performance support, and help content
• Design and develop knowledge base content, including FAQs, how-to articles, user guides, and process documentation
• Collaborate with product, engineering, and SME teams to gather requirements, define learning and content objectives, and translate complex concepts into engaging, user-friendly content
• Conduct content audits and gap analyses; maintain and update content to reflect product changes and evolving user needs
• Manage stakeholder communications, facilitate content reviews, and participate in regular business and project meetings with clients
• Ensure content quality through editing, peer reviews, and alignment with style guides and governance standards
• Operate across global teams and time zones to align deliverables and manage timelines effectively
• Support project reporting, milestone reviews, and success metrics

Requirements

• Overall experience: 14 to 20 years
• Native or C2 proficiency in spoken and written language
• Formal credentials in instructional design and/or technical writing
• 5+ years of experience in instructional design, technical writing, and/or content development, including end-to-end content lifecycle management
• 2+ years of experience developing and maintaining knowledge bases or help centers in a product or platform environment
• Proven ability to engage with cross-functional teams and lead content strategy across complex projects
• Strong experience drafting and editing content for a variety of formats and audiences, ensuring clarity, accuracy, and consistency
• Experience working directly with clients and stakeholders in meetings, content reviews, and business updates
• Demonstrated success operating across global teams, managing multiple deadlines, and adapting to diverse cultural and organizational contexts
• Excellent communication, collaboration, and organizational skills
• Proficiency in tools such as Google Suite, Microsoft Office, Confluence, SharePoint, Adobe Creative Suite, e-learning development tools, Articulate, or similar content platforms

Nice to have

• Experience with content governance, version control, and structured authoring
• Familiarity with agile development environments and working alongside product or engineering teams
• Exposure to digital adoption platforms, LMS, or knowledge management systems (e.g., WalkMe, Adobe Learning Manager, AEM Guides)