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Principal Associate - CC - Partner Operations

Principal Associate - CC - Partner Operations

Myntra

2 - 7 years

11 - 15 Lacs

jaipur

Posted:None| Platform:

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Skills Required

customer service process flow service delivery sop flow charts project management management skills business analysis business development partner management sales b2b sales lean stakeholder management brd frd liaison agile customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Summary :
Myntra Customer Service Operations is looking for a Contact Center Partner Operations Senior Manager and CX enthusiast to be part of the Level 1 Contact Center team. In this role, you will work proactively with cross functional teams and Liaison with our partner team to leverage technology-based solutions that improve cost to serve metrics and customer experience for business.

PERSONAL SPECIFICATIONS ESSENTIAL DESIRED :

Qualifications :

A Graduate in any discipline
Post-Graduate/MBA (2 years of work experience post MBA preferred

Technical skills :

Awareness of Contact Centre Technology Tools
Intermediate business analysis skills
Proficient in MS Office (Excel, Word, PowerPoint)
7 Basic Quality Tools

Project Management Skills :

Lean Six-Sigma Green Belt
COPC HPMT Certified

Professional skills :

Customer Service domain Experience
Excellent communication (Verbal & Written)
Proficient with key service delivery metrics - Contact center
Well versed with creating Process Flow Charts and SOPs
Stakeholder Management (Internal & External)

Previous role related experience :

Min. 8-15 years of overall work experience
Minimum 5-6 years of relevant E-commerce experience
Domestic BPO Partner Management experience

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Principal Associate - CC - Partner Operations