Presales Team Lead

• Lead, motivate, and manage a team of pre-sales executives
• Allocate leads and monitor daily call performance and follow-ups
• Conduct daily huddles, call reviews, and performance tracking
• Ensure achievement of team targets for site visits and conversions

Lead Management & Qualification

• Handle inbound leads from digital campaigns, portals, and walk-ins
• Qualify leads based on budget, requirement, and buying intent
• Ensure timely follow-ups and appointment scheduling for site visits
• Reduce lead leakage and improve response turnaround time (TAT)

CRM & Data Management

• Ensure accurate and timely data entry in CRM systems
• Track lead status, follow-ups, and conversion funnel
• Prepare daily, weekly, and monthly MIS reports

Coordination with Sales & Marketing

• Coordinate closely with site sales teams for site visit planning
• Share lead quality feedback with the marketing team
• Support project launches, campaigns, and promotional activities

Customer Experience & Compliance

• Ensure professional communication and brand representation
• Handle customer escalations related to pre-sales interactions
• Ensure adherence to RERA norms, company policies, and data privacy

Key Performance Indicators (KPIs)

• Lead response time (TAT)
• Lead-to-site-visit conversion ratio
• Site-visit-to-booking ratio (supporting sales)
• Team productivity and call efficiency
• CRM data accuracy and reporting compliance

Required Skills & Competencies

• Strong team handling and leadership skills
• Excellent communication and customer engagement abilities
• Deep understanding of real estate lead lifecycle
• Analytical mind-set with CRM and reporting proficiency
• Ability to work under pressure and meet aggressive targets

Qualifications

• Graduate in any discipline
• MBA / PGDM in Sales & Marketing (preferred)
• Proven experience in real estate pre-sales or inside sales

What We Offer

• Competitive salary with performance-linked incentives
• Opportunity to work with a reputed brand
• Career growth into sales or marketing leadership roles
• Dynamic and performance-driven work culture