Presales Engineer

Key Responsibilities

• Engage with clients to deeply understand their business challenges and requirements.
• Conduct engaging, clear, and persuasive demos to showcase how our solutions address client needs.
• Partner with the sales team to design customized technical solutions.
• Create compelling presentations and proposals tailored to client goals.
• Support sales with technical insights, Proof of Concept (PoC) coordination, and client training sessions.
• Respond promptly and accurately to Requests for Proposals (RFPs) and Requests for Information (RFIs).
• Collect and relay client feedback to the product team for continuous improvement.
• Stay informed about industry trends, competitor products, and emerging technologies.
• Assist clients during onboarding and integration phases to ensure smooth adoption.
• Identify relevant use cases to highlight the benefits and capabilities of our solutions.
  

Required Qualifications & Skills

• Bachelor's degree in Computer Science, IT, Computer Engineering, or a related field.
• 2-4 years of experience in IT Pre-Sales, Solutions Engineering, or similar client-facing technical roles.
• Strong understanding of IT products, with specific knowledge of CPaaS (Communications Platform as a Service) solutions and integrations preferred.
• Excellent presentation and communication skills, with the ability to deliver engaging demos and create professional PowerPoint presentations.
• Strong analytical and problem-solving skills to craft customized solutions.
• Proven ability to collaborate effectively with sales and cross-functional teams.
• Customer-centric mindset with a passion for helping clients solve complex challenges.