Pre School Center head

Center Manager

Pre-School Center Manager
Location: Mumbai, Maharashtra (Navi Mumbai, Kamothe, Koparkhairane, Panvel)
Department: Operations
Reports To: Cluster Head (CLH)

Job Summary

The Center Manager is responsible for overseeing preschool operations, including administration, admissions, academics, staff leadership, and customer satisfaction. This role demands strong leadership, sales acumen, and organizational skills to ensure operational excellence and growth in student admissions.

Key Responsibilities
1. Admissions & Business Development

• Drive admissions through proactive engagement and parent counseling
• Achieve high conversion rates from inquiries to enrollments
• Track and manage all admissions-related data using CRM
• Conduct school tours and orientation sessions for prospective families
• Collaborate with sales teams for lead generation and follow-up

2. Academic Implementation & Student Experience

• Ensure effective implementation of the preschool curriculum
• Monitor staff performance and ensure lesson quality
• Support structured and interactive learning experiences
• Coordinate with academic trainers for staff development

3. Parent Relationship Management

• Maintain strong relationships with parents through regular communication
• Address and resolve parent concerns related to academics and operations
• Manage communication via ERP systems
• Organize Parent-Teacher Meetings (PTMs) and collect feedback

4. Staff Leadership & Management

• Supervise teaching and support staff
• Conduct staff meetings, performance reviews, and training
• Manage employee schedules, attendance, and work allocation

5. Center Operations & Compliance

• Ensure smooth day-to-day functioning of the center
• Maintain high standards of safety and hygiene
• Oversee compliance with health, safety, and fire protocols
• Coordinate with vendors for supplies and services
• Conduct safety audits and emergency drills

6. Fee Collection & Financial Management

• Ensure on-time fee collection as per targets
• Follow up on pending fees
• Manage center finances, including revenue and petty cash

7. Event Planning & Execution

• Plan and execute center events and activities
• Encourage high parent participation
• Work with marketing teams for event promotions

8. Incident Management & Conflict Resolution

• Record and resolve student-related incidents as per SOP
• Handle parent complaints with a professional approach
• Resolve conflicts between staff or between parents and teachers

Key Skills & Competencies

Technical & Administrative:

• Preschool management experience
• Proficiency in CRM and ERP tools
• Strong financial and marketing management skills

Leadership & People Skills:

• Excellent team management and mentoring abilities
• Strong relationship-building and interpersonal skills

Communication & Service:

• Fluent in verbal and written communication (English + local language preferred)
• Skilled in parent counseling and handling escalations

Qualifications & Experience

• Education: Bachelor's degree in Education, Business Administration, Early Childhood Education, or related field; ECCEd or Preschool Management certification preferred
• Experience: Minimum 3–5 years in preschool/kindergarten management, preferably as Center Head, Coordinator, or Admissions Counselor

Job Type: Full-time

Pay: ₹35,000.00 - ₹40,000.00 per month

Work Location: In person