Pre-Sales Consultant-Contact Center Solutions

Voxtron

4 - 8 years

6 - 16 Lacs

kochi

Posted:4 weeks ago| Platform:

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Skills Required

cloud contact center platforms omnichannel customer engagement demo ivr poc customer engagement genesys cx contact pre sales solutions communication skills customer experience cx cisco demonstration avaya

Work Mode

Remote

Job Type

Full Time

Job Description

WORK FROM HOME OPPORTUNITY (ANYWHERE FROM INDIA)

Pre Sales Consultant -Contact Centre Solution

Key Responsibilities:

Conduct compelling product demonstrations tailored to client needs, highlighting solution capabilities and ROI.
Collaborate with the sales and presales teams to prepare customized demos and proof of concepts (POCs).
Engage with decision-makers to understand customer pain points and position the right solution components.
Support marketing and sales events (webinars, exhibitions, roadshows) by representing the companys solutions.
Gather client feedback to help improve demo content and product positioning.
Maintain a deep understanding of industry trends and competitive landscape in the contact centre domain.

Qualifications and Experience:

Bachelors degree in Business, IT, or related field.
48 years of experience in a
contact centre environment
, ideally as a
Supervisor, Manager, or Team Leader
.
Prior exposure to solution selling, presales, or training roles is an advantage.
Strong presentation and interpersonal skills with the ability to engage and influence senior executives.
Proficiency in CRM and contact centre technologies (Omnichannel, IVR, ACD, Dialer, etc.) preferred.
Proficiency in genesys,avaya,enghouse preferred.
Fluent in English; Arabic is a plus.

Personal Attributes:

Excellent communication and storytelling ability.
Persuasive, confident, and customer-centric.
Tech-savvy with a passion for delivering exceptional customer experiences.
Self-motivated and willing to travel within the region for client meetings.

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