Voxtron

We are looking for a dynamic and result-driven Sales Manager with proven experience in selling ERP solutions in the Indian market. The ideal candidate will have a strong understanding of business processes, excellent communication and negotiation skills, and a track record of successful sales closures. Client visits and field work will be required as per business needs. Key Responsibilities: Drive sales of ERP products and solutions across target sectors in the Indian market. Identify new business opportunities and develop strong client relationships. Conduct client meetings, presentations, and demos to understand requirements and pitch relevant solutions. Collaborate with the pre-sales and technical teams to create tailored proposals and solutions. Own the entire sales cycle – from lead generation to negotiation and closure. Meet and exceed assigned sales targets and KPIs. Maintain up-to-date knowledge of ERP products, market trends, and competitors. Prepare and present accurate sales reports and forecasts to management. Ensure high levels of customer satisfaction during and after the sales process. Required Skills & Qualifications: Bachelor’s degree in Business, Marketing, IT, or related field (MBA preferred). 4–5 years of hands-on sales experience, specifically in ERP software solutions. Strong understanding of ERP systems and client pain points. Prior experience in the Indian B2B market is essential. Excellent communication, presentation, and interpersonal skills. Proven track record in achieving sales targets and closing deals. Ability and willingness to travel for client meetings when required. Self-motivated, proactive, and capable of working independently. Preferred: Experience with ERP platforms such as Odoo, SAP, Oracle, or Microsoft Dynamics. Understanding of various industries such as Manufacturing, Retail, or Services. Show more Show less

We are seeking an experienced and results-driven Project Manager or Delivery Manager with a strong background in call center technologies and customer interaction solutions . The ideal candidate will be responsible for managing end-to-end delivery of call center solution projects, ensuring timely implementation, and maintaining high standards of client satisfaction. Key Responsibilities: Lead and manage the full project lifecycle of call center solution implementations (IVR, CTI, ACD, CRM integration, etc.). Serve as the primary point of contact for clients during the project execution phase. Define project scope, goals, and deliverables in collaboration with key stakeholders. Coordinate internal resources and third parties/vendors for seamless project execution. Track project progress, manage risks/issues, and ensure delivery within scope, time, and budget. Oversee solution deployment, testing, UAT, and go-live support. Ensure service delivery meets client expectations, SLAs, and agreed quality standards. Collaborate with sales/pre-sales teams to provide project-related inputs for proposals and RFPs. Lead regular project meetings, status updates, and stakeholder communication. Drive continuous improvement and process enhancement for delivery excellence. Required Experience and Skills: 8+ years of overall experience with a minimum of 4 years in managing call center solution projects. Proven experience in implementing contact center technologies (e.g., Genesys, Avaya, Cisco, Asterisk, Voxtron, etc.). Strong understanding of IVR design , CTI integration , voice logging , and omnichannel platforms . Experience managing cloud-based contact center platforms (e.g., AWS Connect, Genesys Cloud, etc.) is a plus. Excellent client-facing and internal communication skills. Solid organizational and leadership capabilities. Strong problem-solving skills with the ability to manage multiple stakeholders and priorities. Familiarity with project management tools such as Jira, MS Project, or Asana. PMP / PRINCE2 / Agile certification is an added advantage. Educational Qualification: Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field. MBA or equivalent business management qualification is a plus. Preferred Attributes: Ability to handle client escalations with maturity and professionalism. Background in working with BPOs, telecom, or large enterprise environments. Location : Infopark Kochi

We are looking for a dynamic and result-driven Business Development Manager with proven experience in selling ERP solutions in the Indian market. The ideal candidate will have a strong understanding of business processes, excellent communication and negotiation skills, and a track record of successful sales closures. Client visits and field work will be required as per business needs. Key Responsibilities: Drive sales of ERP products and solutions across target sectors in the Indian market. Identify new business opportunities and develop strong client relationships. Conduct client meetings, presentations, and demos to understand requirements and pitch relevant solutions. Collaborate with the pre-sales and technical teams to create tailored proposals and solutions. Own the entire sales cycle – from lead generation to negotiation and closure. Meet and exceed assigned sales targets and KPIs. Maintain up-to-date knowledge of ERP products, market trends, and competitors. Prepare and present accurate sales reports and forecasts to management. Ensure high levels of customer satisfaction during and after the sales process. Required Skills & Qualifications: Bachelor’s degree in Business, Marketing, IT, or related field (MBA preferred). 4–5 years of hands-on sales experience, specifically in ERP software solutions. Strong understanding of ERP systems and client pain points. Prior experience in the Indian B2B market is essential. Excellent communication, presentation, and interpersonal skills. Proven track record in achieving sales targets and closing deals. Ability and willingness to travel for client meetings when required. Self-motivated, proactive, and capable of working independently. Preferred: Experience with ERP platforms such as Odoo, SAP, Oracle, or Microsoft Dynamics. Understanding of various industries such as Manufacturing, Retail, or Services.

You are a dynamic and result-driven Business Development Manager with proven experience in selling ERP solutions in the Indian market. You possess a strong understanding of business processes, excellent communication and negotiation skills, and a track record of successful sales closures. Client visits and fieldwork will be required as per business needs. Key Responsibilities: - Drive sales of ERP products and solutions across target sectors in the Indian market. - Identify new business opportunities and develop strong client relationships. - Conduct client meetings, presentations, and demos to understand requirements and pitch relevant solutions. - Collaborate with the pre-sales and technical teams to create tailored proposals and solutions. - Own the entire sales cycle from lead generation to negotiation and closure. - Meet and exceed assigned sales targets and KPIs. - Maintain up-to-date knowledge of ERP products, market trends, and competitors. - Prepare and present accurate sales reports and forecasts to management. - Ensure high levels of customer satisfaction during and after the sales process. Required Skills & Qualifications: - Bachelor's degree in Business, Marketing, IT, or a related field (MBA preferred). - 4-5 years of hands-on sales experience, specifically in ERP software solutions. - Strong understanding of ERP systems and client pain points. - Prior experience in the Indian B2B market is essential. - Excellent communication, presentation, and interpersonal skills. - Proven track record in achieving sales targets and closing deals. - Ability and willingness to travel for client meetings when required. - Self-motivated, proactive, and capable of working independently. Preferred: - Experience with ERP platforms such as Odoo, SAP, Oracle, or Microsoft Dynamics. - Understanding of various industries such as Manufacturing, Retail, or Services.,

As a Project Manager at Voxtron Solutions LLP, your primary responsibility will be to coordinate project management activities, resources, equipment, and information effectively. You will be expected to break down projects into manageable actions, establish timeframes, and work closely with clients to define requirements, scope, and objectives. Assigning tasks to internal teams, assisting with schedule management, and ensuring that client needs are met throughout the project development process will be crucial aspects of your role. In addition to project coordination, you will be involved in preparing budgets, analyzing risks and opportunities, overseeing project procurement management, and monitoring project progress. It will be your responsibility to address any issues that may arise promptly and serve as the main point of contact for project status updates to all involved parties. Maintaining comprehensive project documentation, plans, and reports will also be essential to ensure project success. The ideal candidate for this position should have a degree qualification and possess excellent communication skills, leadership qualities, and team management abilities. Proficiency in Odoo and strong coordination skills will be key assets for this role. If you are a proactive individual with a keen eye for detail, exceptional organizational skills, and a passion for delivering successful projects, we invite you to apply for this exciting opportunity at Voxtron Solutions LLP.,

We are seeking an experienced and proactive ERP Project Manager with a strong background in managing end-to-end ERP implementation projects, preferably with Odoo. The ideal candidate will be responsible for project planning, resource coordination, stakeholder communication, risk mitigation, and ensuring successful and timely delivery of ERP projects. Key Responsibilities: Manage and lead ERP implementation projects, ensuring delivery within scope, time, and budget. Translate business requirements into detailed project plans and milestones. Collaborate with cross-functional teams including developers, functional consultants, and client stakeholders. Track project progress using project management tools (e.g., Jira, Trello, or MS Project). Facilitate requirement gathering, gap analysis, and solution design sessions. Monitor and report on project risks, issues, and dependencies. Manage customer expectations, ensure high client satisfaction, and resolve project conflicts. Lead user training, UAT support, and go-live planning. Conduct post-implementation reviews and project closure documentation. Required Skills and Qualifications: 5 years of experience in ERP implementation project management. Strong preference for candidates with Odoo ERP project exposure. Excellent understanding of ERP business processes (Sales, Finance, Inventory, HR, CRM, etc.). Strong leadership and interpersonal communication skills. Proficiency in project documentation, reporting, and risk management. Ability to handle multiple projects and client engagements simultaneously. Familiarity with Agile/Scrum or Waterfall project methodologies. Bachelor's Degree in IT / Engineering / Business or a related field. PMP, PRINCE2, or Agile certifications are a plus. Preferred: Hands-on experience with Odoo (as a consultant or implementation manager). Experience managing offshore/on-site hybrid teams. Strong analytical and problem-solving skills.

Job Summary: We are looking for a dynamic and result-driven Sales Manager with proven experience in selling ERP solutions in the kerala market. The ideal candidate will have a strong understanding of business processes, excellent communication and negotiation skills, and a track record of successful sales closures. Client visits and field work will be required as per business needs. Key Responsibilities: Drive sales of ERP products and solutions across target sectors in the Indian market. Identify new business opportunities and develop strong client relationships. Conduct client meetings, presentations, and demos to understand requirements and pitch relevant solutions. Collaborate with the pre-sales and technical teams to create tailored proposals and solutions. Own the entire sales cycle – from lead generation to negotiation and closure. Meet and exceed assigned sales targets and KPIs. Maintain up-to-date knowledge of ERP products, market trends, and competitors. Prepare and present accurate sales reports and forecasts to management. Ensure high levels of customer satisfaction during and after the sales process. Required Skills & Qualifications: Bachelor’s degree in Business, Marketing, IT, or related field (MBA preferred). 4–5 years of hands-on sales experience, specifically in ERP software solutions. Strong understanding of ERP systems and client pain points. Prior experience in the Indian B2B market is essential. Excellent communication, presentation, and interpersonal skills. Proven track record in achieving sales targets and closing deals. Ability and willingness to travel for client meetings when required. Self-motivated, proactive, and capable of working independently. Preferred: Experience with ERP platforms such as Odoo, SAP, Oracle, or Microsoft Dynamics. Understanding of various industries such as Manufacturing, Retail, or Services.

As a dynamic and result-driven Sales Manager with proven experience in selling ERP solutions in the Kerala market, your role will involve driving sales of ERP products and solutions across target sectors in the Indian market. You will be responsible for identifying new business opportunities, developing strong client relationships, conducting client meetings and presentations, and collaborating with pre-sales and technical teams to create tailored proposals. Additionally, you will own the entire sales cycle from lead generation to negotiation and closure, while meeting and exceeding assigned sales targets and KPIs. It is essential to maintain up-to-date knowledge of ERP products, market trends, and competitors, and to ensure high levels of customer satisfaction during and after the sales process. Key Responsibilities: - Drive sales of ERP products and solutions across target sectors in the Indian market. - Identify new business opportunities and develop strong client relationships. - Conduct client meetings, presentations, and demos to understand requirements and pitch relevant solutions. - Collaborate with the pre-sales and technical teams to create tailored proposals and solutions. - Own the entire sales cycle from lead generation to negotiation and closure. - Meet and exceed assigned sales targets and KPIs. - Maintain up-to-date knowledge of ERP products, market trends, and competitors. - Prepare and present accurate sales reports and forecasts to management. - Ensure high levels of customer satisfaction during and after the sales process. Qualifications Required: - Bachelor's degree in Business, Marketing, IT, or related field (MBA preferred). - 4-5 years of hands-on sales experience, specifically in ERP software solutions. - Strong understanding of ERP systems and client pain points. - Prior experience in the Indian B2B market is essential. - Excellent communication, presentation, and interpersonal skills. - Proven track record in achieving sales targets and closing deals. - Ability and willingness to travel for client meetings when required. - Self-motivated, proactive, and capable of working independently. Preferred: - Experience with ERP platforms such as Odoo, SAP, Oracle, or Microsoft Dynamics. - Understanding of various industries such as Manufacturing, Retail, or Services.,

As a Project Manager or Delivery Manager specializing in call center technologies and customer interaction solutions, your role will involve overseeing end-to-end delivery of call center solution projects. Your key responsibilities will include: - Leading and managing the full project lifecycle of call center solution implementations, such as IVR, CTI, ACD, CRM integration, etc. - Serving as the primary point of contact for clients throughout the project execution phase. - Defining project scope, goals, and deliverables in collaboration with key stakeholders. - Coordinating internal resources and third parties/vendors to ensure seamless project execution. - Tracking project progress, managing risks/issues, and ensuring delivery within scope, time, and budget. - Overseeing solution deployment, testing, UAT, and go-live support. - Ensuring service delivery meets client expectations, SLAs, and agreed quality standards. - Collaborating with sales/pre-sales teams to provide project-related inputs for proposals and RFPs. - Leading regular project meetings, status updates, and stakeholder communication. - Driving continuous improvement and process enhancement for delivery excellence. Your required experience and skills for this role will include: - 8+ years of overall experience with a minimum of 4 years in managing call center solution projects. - Proven experience in implementing contact center technologies like Genesys, Avaya, Cisco, Asterisk, Voxtron, etc. - Strong understanding of IVR design, CTI integration, voice logging, and omnichannel platforms. - Experience managing cloud-based contact center platforms like AWS Connect, Genesys Cloud, etc. is a plus. - Excellent client-facing and internal communication skills. - Solid organizational and leadership capabilities. - Strong problem-solving skills with the ability to manage multiple stakeholders and priorities. - Familiarity with project management tools such as Jira, MS Project, or Asana. - PMP / PRINCE2 / Agile certification is an added advantage. Educational Qualifications required for this position are: - Bachelors degree in Engineering, Computer Science, Information Technology, or a related field. - MBA or equivalent business management qualification is a plus. Preferred Attributes include: - Ability to handle client escalations with maturity and professionalism. - Background in working with BPOs, telecom, or large enterprise environments. Please note that the location for this position is at Infopark Kochi.,

As a Support Operations Manager at Voxtron Solutions LLP, you will be responsible for overseeing and coordinating support operations for Contact Center customers. Your role will involve leading and managing a support team to ensure high-quality support and customer satisfaction. **Key Responsibilities:** - **Team Leadership:** Lead and mentor the support team to ensure high performance and professional growth in managing day-to-day contact center operations. - **Customer Interaction:** Serve as the primary point of contact for customers, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction throughout the support lifecycle. - **Issue Resolution:** Oversee troubleshooting and problem-solving for technical issues related to contact center software, hardware, network, and integrations, ensuring minimal downtime. - **Escalation Management:** Handle escalated customer issues and provide advanced troubleshooting support when required, ensuring quick and effective resolutions. - **Performance Metrics:** Monitor and report on key performance indicators (KPIs) related to support operations, such as response time, resolution time, and customer satisfaction levels. - **Process Improvement:** Develop and implement best practices, policies, and procedures to improve support efficiency and service quality within contact center operations. - **Vendor Coordination:** Coordinate with external vendors and service providers for software support and maintenance relevant to the contact center environment. - **Training and Development:** Provide ongoing training and development for the support team to improve their technical proficiency and customer service skills. - **Documentation:** Ensure all incidents, requests, and resolutions are properly documented and maintained in the service management system for accurate reporting and analysis. - **Customer Reporting:** Provide regular updates and reports to customers regarding support issues, system performance, and any ongoing service improvements. **Qualifications:** - Bachelor's degree in Information Technology, Computer Science, or a related field. - 10+ years of experience in contact center support or IT support operations, with at least 2 years in a managerial role. In addition to the above, you should have strong technical knowledge in contact center software, hardware, and network troubleshooting, proven experience in customer handling and maintaining high levels of customer satisfaction, leadership and team management skills, proficiency in IT support tools and ITIL best practices, familiarity with contact center technologies and trends, strong communication and interpersonal skills, and strong analytical and problem-solving abilities. Your skills should include leadership and team management, coordination, and knowledge of API, PBX, Dialer, ACD, CTI, VoIP, IVR, and Call Center practices. This is a full-time position based in Cochin with health insurance benefits. If you meet the requirements and have the experience mentioned, we look forward to receiving your application.,

Key Responsibilities: Conduct compelling product demonstrations tailored to client needs, highlighting solution capabilities and ROI. Proficiency in CRM and contact centre technologies (Omnichannel, IVR, ACD, Dialer, etc.) preferred. Health insurance

WORK FROM HOME OPPORTUNITY (ANYWHERE FROM INDIA) We are looking for a dynamic and persuasive professional to join our team as a Pre Sales Consultant -Contact Centre Solution . The ideal candidate will be responsible for presenting and demonstrating our cutting-edge contact centre and customer engagement solutions to potential clients across various industries. This role requires strong communication skills, a deep understanding of contact centre operations, and the ability to translate technology into business value. Key Responsibilities: Conduct compelling product demonstrations tailored to client needs, highlighting solution capabilities and ROI. Collaborate with the sales and presales teams to prepare customized demos and proof of concepts (POCs). Engage with decision-makers to understand customer pain points and position the right solution components. Support marketing and sales events (webinars, exhibitions, roadshows) by representing the companys solutions. Gather client feedback to help improve demo content and product positioning. Maintain a deep understanding of industry trends and competitive landscape in the contact centre domain. Qualifications and Experience: Bachelors degree in Business, IT, or related field. 48 years of experience in a contact centre environment , ideally as a Supervisor, Manager, or Team Leader . Prior exposure to solution selling, presales, or training roles is an advantage. Strong presentation and interpersonal skills with the ability to engage and influence senior executives. Proficiency in CRM and contact centre technologies (Omnichannel, IVR, ACD, Dialer, etc.) preferred. Proficiency in genesys,avaya,enghouse preferred. Fluent in English; Arabic is a plus. Personal Attributes: Excellent communication and storytelling ability. Persuasive, confident, and customer-centric. Tech-savvy with a passion for delivering exceptional customer experiences. Self-motivated and willing to travel within the region for client meetings.

REMOTE (WORK ANYWHERE FROM INDIA) Job Summary: We are looking for a dynamic and persuasive professional to join our team as a Contact Centre Solution Demonstration Specialist. The ideal candidate will be responsible for presenting and demonstrating our cutting-edge contact centre and customer engagement solutions to potential clients across various industries. This role requires strong communication skills, a deep understanding of contact centre operations, and the ability to translate technology into business value. Key Responsibilities: Conduct compelling product demonstrations tailored to client needs, highlighting solution capabilities and ROI. Collaborate with the sales and presales teams to prepare customized demos and proof of concepts (POCs). Engage with decision-makers to understand customer pain points and position the right solution components. Support marketing and sales events (webinars, exhibitions, roadshows) by representing the company’s solutions. Gather client feedback to help improve demo content and product positioning. Maintain a deep understanding of industry trends and competitive landscape in the contact centre domain. Qualifications and Experience: Bachelor’s degree in Business, IT, or related field. 4–8 years of experience in a contact centre environment, ideally as a Supervisor, Manager, or Team Leader. Prior exposure to solution selling, presales, or training roles is an advantage. Strong presentation and interpersonal skills with the ability to engage and influence senior executives. Experience working with contact centre platforms such as Genesys, Avaya, Cisco, Enghouse, NICE, Verint, Aspect, or similar solutions is highly preferred. Proficiency in contact centre technologies (Omnichannel, IVR, ACD, Dialer, etc.) preferred. Experience working with contact centre platforms such as Genesys, Avaya, Cisco, Enghouse, NICE, Verint, Aspect, or similar solutions is highly preferred. Fluent in English; Arabic is a plus.

REMOTE (WORK ANYWHERE FROM INDIA) Job Summary: We are looking for a dynamic and persuasive professional to join our team as a Contact Centre Solution Demonstration Specialist. The ideal candidate will be responsible for presenting and demonstrating our cutting-edge contact centre and customer engagement solutions to potential clients across various industries. This role requires strong communication skills, a deep understanding of contact centre operations, and the ability to translate technology into business value. Key Responsibilities: Conduct compelling product demonstrations tailored to client needs, highlighting solution capabilities and ROI. Collaborate with the sales and presales teams to prepare customized demos and proof of concepts (POCs). Engage with decision-makers to understand customer pain points and position the right solution components. Support marketing and sales events (webinars, exhibitions, roadshows) by representing the company's solutions. Gather client feedback to help improve demo content and product positioning. Maintain a deep understanding of industry trends and competitive landscape in the contact centre domain. Qualifications and Experience: Bachelor's degree in Business, IT, or related field. 48 years of experience in a contact centre environment, ideally as a Supervisor, Manager, or Team Leader. Prior exposure to solution selling, presales, or training roles is an advantage. Strong presentation and interpersonal skills with the ability to engage and influence senior executives. Experience working with contact centre platforms such as Genesys, Avaya, Cisco, Enghouse, NICE, Verint, Aspect, or similar solutions is highly preferred. Proficiency in contact centre technologies (Omnichannel, IVR, ACD, Dialer, etc.) preferred. Experience working with contact centre platforms such as Genesys, Avaya, Cisco, Enghouse, NICE, Verint, Aspect, or similar solutions is highly preferred. Fluent in English; Arabic is a plus.

As a Project Coordinator at Voxtron Solutions LLP, your role will involve coordinating project management activities, resources, equipment, and information effectively. You will be responsible for breaking projects into doable actions with set timeframes, and coordinating with clients to identify and define requirements, scope, and objectives. Your key responsibilities will include assigning tasks to internal teams, assisting with schedule management, and ensuring that clients" needs are met as projects evolve. Additionally, you will help in preparing budgets, analyzing risks and opportunities, overseeing project procurement management, and monitoring project progress while handling any issues that arise. As the point of contact, you will be expected to communicate project status to all participants and create and maintain comprehensive project documentation, plans, and reports. Qualifications: - Degree Skills: - Excellent Communication Skills - Leadership and Team Management - Odoo - Coordination,

Responsibilities: * Lead cross-functional teams through ERP implementations from planning to go-live. * Ensure project scope, schedule, budget, quality, and risks are managed effectively. Health insurance

We are seeking an experienced Python Developer with strong expertise in Core Python and hands-on experience in AI/ML development . The ideal candidate should be capable of building scalable backend services, integrating AI models, and working on real-time communication systems. Experience with LiveKit will be considered a strong advantage. Key Responsibilities Design, develop, and maintain AI-powered chatbots and voice agents using Python. Implement and optimize AI workflows and autonomous AI Agents for complex business processes. Develop and maintain WebRTC- and SIP-based telephony integrations for real-time voice communication. Collaborate with cross-functional teams to design scalable, real-time AI solutions. Work with LLMs, RAG systems, or other AI architectures to enhance agent intelligence. Troubleshoot, debug, and enhance AI systems for performance and reliability. Stay updated with the latest advancements in NLP, AI workflows, agentic AI, and voice technologies. Write clean, maintainable, and testable code following industry best practices. Integrate and work with LiveKit for real-time audio/video streaming (preferred). Troubleshoot production issues and optimize performance. Participate in code reviews and contribute to architectural decisions. Required Skills Strong expertise in Python and Python-based AI frameworks. Hands-on experience with chatbots, agentic AI, AI Agents , and AI workflow orchestration . Voice AI Agent experience is mandatory (speech recognition, TTS, conversational voice AI). Experience with AI development, WebRTC, and SIP telephony integration . Familiarity with LLMs, RAG, or similar AI architectures. Knowledge of cloud deployment, APIs, and real-time system integration. Strong problem-solving skills and ability to work in a fast-paced environment. Preferred Skills LiveKit experience (real-time audio/video, signaling, WebRTC concepts). Experience with data engineering pipelines. Knowledge of Kubernetes. Experience working with message queues (Kafka, RabbitMQ).

You are a dynamic and result-driven Business Development Manager with proven experience in selling ERP solutions in the Indian market. You possess a strong understanding of business processes, excellent communication and negotiation skills, and a track record of successful sales closures. Client visits and fieldwork will be required as per business needs. Key Responsibilities: - Drive sales of ERP products and solutions across target sectors in the Indian market. - Identify new business opportunities and develop strong client relationships. - Conduct client meetings, presentations, and demos to understand requirements and pitch relevant solutions. - Collaborate with the pre-sales and technical teams to create tailored proposals and solutions. - Own the entire sales cycle from lead generation to negotiation and closure. - Meet and exceed assigned sales targets and KPIs. - Maintain up-to-date knowledge of ERP products, market trends, and competitors. - Prepare and present accurate sales reports and forecasts to management. - Ensure high levels of customer satisfaction during and after the sales process. Required Skills & Qualifications: - Bachelor's degree in Business, Marketing, IT, or a related field (MBA preferred). - 4-5 years of hands-on sales experience, specifically in ERP software solutions. - Strong understanding of ERP systems and client pain points. - Prior experience in the Indian B2B market is essential. - Excellent communication, presentation, and interpersonal skills. - Proven track record in achieving sales targets and closing deals. - Ability and willingness to travel for client meetings when required. - Self-motivated, proactive, and capable of working independently. Preferred: - Experience with ERP platforms such as Odoo, SAP, Oracle, or Microsoft Dynamics. - Understanding of various industries such as Manufacturing, Retail, or Services.,

As a Project Manager or Delivery Manager with a strong background in call center technologies and customer interaction solutions, your role will involve managing end-to-end delivery of call center solution projects to ensure timely implementation and high client satisfaction. Key Responsibilities: - Lead and manage the full project lifecycle of call center solution implementations including IVR, CTI, ACD, CRM integration, etc. - Act as the primary point of contact for clients throughout the project execution phase. - Define project scope, goals, and deliverables in collaboration with key stakeholders. - Coordinate internal resources and third parties/vendors for seamless project execution. - Track project progress, manage risks/issues, and ensure delivery within scope, time, and budget. - Oversee solution deployment, testing, UAT, and go-live support. - Ensure service delivery meets client expectations, SLAs, and agreed quality standards. - Collaborate with sales/pre-sales teams to provide project-related inputs for proposals and RFPs. - Conduct regular project meetings, provide status updates, and maintain stakeholder communication. - Drive continuous improvement and process enhancement for delivery excellence. Required Experience and Skills: - 8+ years of overall experience with a minimum of 4 years in managing call center solution projects. - Proven experience in implementing contact center technologies such as Genesys, Avaya, Cisco, Asterisk, Voxtron, etc. - Strong understanding of IVR design, CTI integration, voice logging, and omnichannel platforms. - Experience in managing cloud-based contact center platforms like AWS Connect, Genesys Cloud, etc. is advantageous. - Excellent client-facing and internal communication skills. - Solid organizational and leadership capabilities. - Strong problem-solving skills with the ability to manage multiple stakeholders and priorities. - Familiarity with project management tools like Jira, MS Project, or Asana. - PMP, PRINCE2, or Agile certification is an added advantage. Educational Qualification: - Bachelors degree in Engineering, Computer Science, Information Technology, or related field. - MBA or equivalent business management qualification is a plus. Location: Infopark Kochi,