Practice Manager (Practice Operations/Innovation/Customer Manager)

Manager

The role requires at least 8+ years of experience in the tech industry as a Project or Product Manager, with a minimum of 3-4 years in an operational role. The successful candidate must demonstrate expertise in resource planning, demand categorization, and fostering collaboration between teams.

Responsibilities

• Analyze, understand, and categorize project demands into various skill buckets
• Collaborate with stakeholders to negotiate and differentiate between "must-have" and "good-to-have" skills for each demand
• Implement and standardize best-in-class supply chain processesacross engagements to improve delivery efficiency, reduce lead times, and ensure consistent service quality
• Continuously monitor key performance indicators (KPIs)and drive data-backed improvements in pool management, and procurement to optimize cost and service levels
• Assess the availability of the required skills within the current resource pool
• Decide whether demand can be fulfilled internally or requires additional hiring efforts
• Provide recommendations on ideal bench requirements, maintaining optimal bench levels to meet anticipated future demands
• Gather associate feedback and address resource-related concerns
• Engage with Practice Leads and Delivery Managers to track progress on resource fulfilment and ensure commitments are met in the system
• Act as a liaison between business, technical leaders, and HR teams to ensure alignment on talent acquisition and allocation strategies
• Build strong partnerships with cross-functional teams and stakeholders for successful project outcomes
• Demonstrate excellent communication, interpersonal, and negotiation skills to foster alignment and resolve conflicts
• Cultivate a culture of collaboration, accountability, and high performance within the practice

Requirements

• 8+ years of experience in the tech or related industry
• At least 3-4 years of experience in a managerial or equivalent leadership role
• Bachelor’s or Master’s degree in Computer Science, Engineering, or Business Administration
• Understanding of Java and cloud technologies
• Ability to conceptualize AI use cases for operational excellence
• Strong collaboration and team-building skills
• Effective communication and interpersonal abilities
• Negotiation skills to optimize project demands and resource planning
• Proactiveness, orientation to detail, and focus on delivering high-quality outcomes in a fast-paced environment

Nice to have

• Hands-on technical experience