Power BI Support & Development Analyst

Power BI Support & Development Analyst

Mid to Senior Level

Remote

Immediate Joiner

Role Overview

We are seeking a Power BI Support & Development Analyst to join a global managed services team supporting LivaNova’s enterprise analytics and reporting environment. This role combines operational support, incident resolution, and ongoing development of Power BI reports and dashboards.

follow-the-sun delivery model

Resource Expertise Model

Key Responsibilities

Power BI Support & Operations

• Provide Tier 1, Tier 2, and Tier 3 support for Power BI reports, dashboards, and datasets.
• Troubleshoot and resolve reporting errors, data discrepancies, and performance issues.
• Investigate incidents, perform root cause analysis, and document corrective actions.
• Monitor dashboards and data refreshes to ensure platform stability.
• Maintain and update incident backlogs, including business impact and resolution notes.
• Follow defined SLAs for response and resolution times.

Power BI Development & Enhancements

• Develop new Power BI reports and dashboards based on business requirements.
• Enhance and optimize existing reports for performance, usability, and clarity.
• Support ingestion of data into Power BI from approved data sources.
• Collaborate with stakeholders to capture enhancement requests and prioritize backlog items.
• Participate in peer reviews prior to deployment.

Documentation & Knowledge Management

• Maintain up-to-date runbooks, technical documentation, and system diagrams.
• Update documentation after incidents, changes, or enhancements.
• Follow standardized deployment, rollback, and recovery procedures.
• Contribute to a shared, access-controlled knowledge repository.

Governance & Collaboration

• Participate in weekly operational reviews and monthly governance sessions.
• Support SLA reporting, backlog reviews, and continuous improvement initiatives.
• Engage in quarterly cross-training and knowledge transfer activities.
• Ensure adherence to Power BI governance, access controls, and data lineage standards.

Required Skills & Qualifications

Technical Skills

• Hands-on experience with

  Power BI Desktop and Power BI Service

  .
• Strong understanding of:
• Report and dashboard development
• Visual best practices
• Data refresh and publishing processes
• Experience supporting production BI environments.
• Familiarity with data troubleshooting concepts (filters, aggregations, relationships).
• Basic understanding of data modeling concepts (no deep database expertise required).
• Experience working with Excel-based data sources and structured datasets.

Support & Delivery Skills

• Experience working in

  managed services or support environments

  .
• Ability to triage issues, prioritize incidents, and communicate status clearly.
• Comfortable working with tickets, backlogs, and SLAs.
• Strong documentation and knowledge-sharing discipline.

Soft Skills

• Strong analytical and problem-solving mindset.
• Clear written and verbal communication skills.
• Ability to work independently and as part of a distributed global team.
• Willingness to work assigned shifts as part of a follow-the-sun model.

Nice to Have

• Experience with enterprise BI governance models.
• Exposure to Row-Level Security (RLS) concepts.
• Experience working with global clients or regulated environments.
• Power BI certification (PL-300) is a plus but not required.

Work Model

• Global delivery model with coverage aligned to U.S. business hours and overnight support.
• Participation in cross-training to ensure system redundancy and continuity.
• Collaboration with onshore, nearshore, and offshore team members.

What Success Looks Like

• Incidents resolved within SLA targets.
• High-quality, reliable Power BI dashboards used by business stakeholders.
• Clear, up-to-date documentation and runbooks.
• Smooth handoffs across shifts with no single points of failure.
• Continuous improvement of the Power BI reporting environment.