Posted:20 hours ago|
Platform:
Remote
Full Time
Role: Application Admin Lead
Location: India (Remote)
We are looking for an experienced Application Admin Lead to oversee administration, adoption, and support across collaboration tools such as Slack, Zoom, Google Workspace, and visual platforms like LucidChart and Vizzlo. This role will be responsible for managing escalations, ensuring optimal configuration, supporting transitions, and promoting enterprise-wide adoption of digital workplace solutions. Tools & Platforms: Slack, Zoom, Google Workspace, LucidChart, LucidSpark, Vizzlo Key Responsibilities: - Lead platform transitions, including knowledge transfer (KT) and planning. - Administer user provisioning, workspace configurations, policies, and integrations. - Troubleshoot technical issues; manage escalations with vendors. - Maintain admin documentation, runbooks, and internal knowledge base. - Monitor platform usage and drive optimization and best practices. - Conduct end-user training and support adoption across teams. - Ensure SLA compliance and act as an escalation point for service issues. - Collaborate with vendors for platform updates, guidance, and issue resolution. Qualifications: - 5+ years of experience managing Slack, Zoom, Google Workspace, and related tools. - Deep understanding of Slack Enterprise Grid, custom workflows, integrations, and security configs. - Strong experience with Zoom account structures, Zoom Rooms, Webinars, and admin controls. - Hands-on expertise in managing Google Workspace (Gmail, Drive, Admin Console, Groups, SSO, etc.). - Familiarity with LucidChart/LucidSpark licensing, workspace setup, and template management. - Proven ability to drive tool adoption and deliver training content across large teams. - Skilled in IT coordination, incident resolution, governance, and policy enforcement. - Strong documentation skills: SOPs, onboarding guides, KB articles, and policies.
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