Phone Banking Officer - Axis Bank (Mumbai)

2 - 7 years

2 - 7 Lacs

mumbai mumbai suburban mumbai (all areas)

Posted:22 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Location:

Shift Timing:

Female Shift Window:

We are hiring for Assistant Manager Grade only.

Please find JD below.

We are looking at Graduates with 2yrs of experience.

Excellent English-speaking skills and Immediate joiners are preferred.

Post Graduate freshers are also welcome.

About the Role

The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products

Key Responsibilities

  • Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time,
  • Delivering service with requisite courtesy and accuracy,
  • Achieving Call Quality targets and other key performance indicators,
  • Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc.

Interested candidates email their resumes on mitali.satam@axisbank.com or Whatsapp their cv on 9326032900 (DO NOT CALL)

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Axis Bank logo
Axis Bank

Banking

Mumbai

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