Performance Assurance & Delivery Monitoring Manager- Ahmedabad India

• Closing date: 16-Jan-2026

Qatar Airways is seeking experienced professionals for the role of Performance Assurance & Delivery Monitoring Manager based at Combined Delivery Center (CDC) in Ahmedabad, India.

The Performance Assurance & Delivery Monitoring Manager is responsible for driving consistent and uniform Performance Management reporting across all Service Lives. This role is also responsible for developing and design the underlying data structures to enable automated performance reporting across all services line within Finance Shared Services. They will develop the data structures and insightful performance reporting to analyze past performance and drive improvement actions. Review current process and Identify future state digital technology solutions for process mining development.

Responsibilities:

• Develop uniform and consistent standardized performance management reporting system
• Drive process insight and analyze time, cost and quality to track internal performance trends and external trends
• Work closely with Transformation team to develop plans to improve performance based on data driven approach
• Develop automated data structures in co-ordination with service line teams to enable operational transparency within shared services (including but not limited to performance reporting, KPI’s, CPI’s, volumetrics)
• Bring expertise in application of core reporting platforms to automate performance reporting and development of automated performance reports and executive dashboard(s) for all service lines using either Power BI or Tableau to develop operational transparency and improve reporting accuracy and productivity.
• Work independently and as part of a team to design, develop, test and implement dashboard reports. Benchmark comparisons and develop insight based reports on a recurring and ad-hoc basis (in line with business need)

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Qualifications Required:

• Bachelors degree with Minimum 5 years of job - related experience
• Previous Experience in Performance Management and reporting is a must
• Experience in working in Shared Services/GBS or BPO environment
• Experience of developing data structures, designing automated data feeds for data structure development
• Experience with all phases of the reporting lifecycle: ability to manage overall process from logging business requests through to their delivery into production including specification, prioritization, development and quality control.
• Experience in managing and co-ordinate data structure and report releases from development, testing and deployment to production.
• Experience in developing dashboards and reports in Tableau or Power BI
• Technical expertise regarding data models, database design development, data mining and segmentation techniques.
• Experience of developing detailed performance reporting, visual management, executive dashboards and insight based analytics

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.