PeopleSoft SCM Techno-Functional Consultant

Role Description

This is a contract role for a PeopleSoft SCM Techno-Functional Consultant. The consultant will be responsible for handling and optimizing business processes, consulting on PeopleSoft SCM implementations, and working closely with finance teams. Duties include analyzing system requirements, configuring and implementing solutions, providing user training, and resolving issues. The role is an on-site position located in Chicago, IL.

Qualifications

Must have: eProcurement (ePro), Inventory, and Purchasing Module experience.

• We are seeking a highly experienced and dedicated Peoplesoft Techno-Functional Consultant with a strong focus on Supply Chain Management (SCM) modules, specifically eProcurement (ePro), Inventory, and Purchasing.

• The ideal candidate will possess deep technical and functional expertise, demonstrating a proven track record in supporting, maintaining, and enhancing Peoplesoft SCM applications.
• This role requires strong written and verbal communication skills, excellent problem-solving skills, a proactive approach to issue resolution, and the ability to collaborate effectively with various teams and business stakeholders.

Sample Responsibilities:

Support & Troubleshooting:

• Monitor assigned queues and manage personal workload efficiently, ensuring compliance with ITSM Policies and Service Level Agreements (SLAs).

• Audit documentation and ticketing system reports to ensure quality, completeness, and adherence to ITSM Policies and SLAs.
• Prioritize support tickets within assigned SCM modules (ePro, Inventory, Purchasing).
• Manage the help desk queue workload, including ticket assignment, workflow management, and creation of on-call schedules.
• Provide initial customer acknowledgment, detailed problem documentation, triage, and accurate assignment to the appropriate Module Owner.
• Manage escalations both internally and externally with software vendors as needed.
• Coordinate seamlessly with multiple teams to ensure development objects are migrated and tracked across various systems.

• Troubleshoot and diagnose complex issues using application tracing, SQL/Query, Application Designer, and online pages.

• Develop and implement break/fix code solutions.

• Conduct performance tuning using tools such as TOAD.

• Effectively manage customer expectations throughout the support process.

Maintenance, Analysis & Collaboration:

• Maintain the SQL library and ensure team documentation is current, comprehensive, and easily accessible.

• Conduct moderate to complex analysis, including problem-solving and proposing effective resolution suggestions.
• Differentiate between system and security issues, coordinating ServiceNow ticket transfers to other teams as necessary.
• Collaborate closely with team members and business peers on new requirements, enhancements, and ongoing support issues.
• Perform basic unit testing, with potential for automation of test scripts using tools like Robots, PTF, or macros.
• Execute end-to-end testing of objects to ensure comprehensive functionality.
• Create, review, and validate end-to-end test scripts developed by team members.
• Update batch jobs and maintain up-to-date batch documentation for the team.
• Demonstrate a strong understanding of interdependencies between financial and supply chain systems.

Required Skills & Qualifications:

• 10+ years of experience in Peoplesoft Techno-Functional roles, specifically within SCM.

• In-depth functional knowledge of Peoplesoft eProcurement, Inventory, and Purchasing modules.

• Strong technical proficiency in Peoplesoft Application Designer, PeopleCode, Application Engine, Integration Broker, SQR, SQL, and nVision.

• Familiarity with ITSM processes and SLA management.

• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a distributed team.
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