People Services Senior Generalist

Job Title: People Services Senior Generalist

Location: Hyderabad

About the job

Main responsibilities:

ON/OFFBOARDING – All India and Greater Gulf.

• Performing end to end on/offboarding activities for all the Headcount Functions.

• Updates on/offboarding actions across tracking systems.

• Provides consistent and effective communication regarding employee’s status and on/offboarding process.

• Closely monitors and ensuring the offboarding checklist are closed by respective stakeholders.

• Attends to all queries and concerns pertaining to the on/offboarding process.

• Maintains employee database for on/offboarding.

• Assist with global initiatives pertaining to on/offboarding.

• Supporting all the on/offboarding activities on employee documentation.

EMPLOYEE LIFE CYCLE – All India

• Complete Employee Life Cycle Management from hire to retire for specific business group assigned.

• Manage end to end Job Changes process in Workday and prepare the necessary letters inline with the actions of Workday.

• Manage all the KPIs pertaining to Workday with 100% compliance in terms of TAT and MSS.

• Collate data for regular statistical reports on HR information by collecting, analyzing, and summarizing data (Workday, Power BI)

• Conduct Workday trainings for MSS and ESS across all the process of Workday, Passport, CREW & OneSupport.

• Provide basic advice on the policies and procedures to employees and managers.

• Submit monthly payroll inputs as per the regular monthly process.

• Maintain employee files – Hardcopy, Softcopy as per the country requirements.

• Tier 1 & Tier 2 Support– All India and Greater Gulf.

• Participate in the OneSupport global calls for updates and communicate the same to the team.

• Review KPI’s related to the SLA’s and put in a plan of action where required.

• Evaluate options to improve the overall usage of OneSupport for queries.

• Ensure that all tickets for the team are being closed as per the SLA’s defined.

• Work as the Knowledge base owner for local articles created. Review and update local articles where required.

• Handle employee queries related to people services process through the Tier 1 & Tier 2 process.

• Assist with the planning, implementation, maintenance and documentation of all the Tier 1 & Tier 2 process.

• Work within our ticketing system (OneSupport) to create detailed work logs and article documentation.

• Manage OneSupport tickets in a timely manner and ensure the SLA are followed.

• Prepare weekly dashboards and provide executive summary on weekly basis to the LT team.

• Work closely with the Tier 3 team and provide guidance whenever needed.

INTERNATIONAL MOBILITY – All India and Greater Gulf.

• Coordinate with the respective stakeholders and the employee for any mobility related support.

• Support, drive and execute on international mobility projects and initiatives as required.

• Review and recommend any improvements to global mobility approaches and benefits.

• Partner with the International Mobility team to implement any requirements locally.

About you:

Experience: 5+ years of experience in managing Employee Lifecyle and On & Offboarding process.

Soft skills: Demonstrate a good knowledge and understanding of HR Operations, Strong interpersonal skills, Excellent verbal and written communication skills (India, Greater Gulf).

Technical skills: Workday, Proficient in MS Office (e.g. Word, Power point & Excel).

Education: Post graduate qualification in HR

Languages: English