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People Coordinator

People Coordinator

Red Hat

2 - 4 years

8 - 12 Lacs

pune

Posted:21 hours ago| Platform:

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Skills Required

coordinator customer service ai hr systems hr process improvement human resources hr operations research customer support case management ai tools administrat automation automation tools ticketing service delivery onboarding red hat

Work Mode

Work from Office

Job Type

Full Time

Job Description

At Red Hat, were passionate about delivering an exceptional associate experience. The People Coordinator plays a key role in supporting global HR functions and shared service delivery across regions and business areas. As part of the AI and Automation ecosystem, youll help associates navigate HR processes using AI tools designed to simplify work, minimize risk, and enhance productivity.

As a People Coordinator Supporting the EMEA team, you will apply good judgment and work with minimal supervision to provide comprehensive, timely, and human-centered HR customer support. You'll resolve moderately complex issues for associates on various topics throughout the employment lifecycle. From onboarding to Exit Management and beyond, youll help make sure every interaction with the People team reflects Red Hats culture of openness, accountability, and care.

What You'll Do:

Process and administer HR employee forms and documents, including new-hire, change-of-status, performance evaluations, terminations and other HR services.
Provide end-to-end HR support to associates in EMEA, addressing inquiries related to various employment lifecycle topics.
Participate in a range of HR support activities, including managing high-volume, varied tickets and inquiries.
Conduct research using Knowledge Base Articles (KBAs) and relevant policies to ensure accurate and consistent information is shared.
Troubleshoot and resolve HR-related issues, escalating to specialists as required.
Compile and distribute reports to various business partners.
Identify knowledge gaps and enhance both associate-facing and internal knowledge base content.
Provide coordination and administrative support for HR projects and process improvement initiatives.
Collaborate with vendors on operational matters, log issues, and deliver first-level support using vendor-provided information.

What You'll Bring

Bachelors degree or equivalent work experience in Human Resources, Business Administration, or a related field. Experience with supporting the EMEA region is a plus.
2-4 years of HR operations or shared services experience, preferably in a global or technology-driven organization.
Strong analytical, troubleshooting, and problem-solving skills with excellent attention to detail.
Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
Excellent written and verbal communication skills; a strong customer-service orientation is essential.
Familiarity with HR systems, case management tools, or ticketing platforms.
Experience or strong interest in working with AI, automation tools, or digital HR platforms will be a distinct advantage

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Raleigh NC

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People Coordinator