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People Coordinator

People Coordinator

IBM

4 - 9 years

4 - 8 Lacs

pune

Posted:-1 days ago| Platform:

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Skills Required

coordinator customer service ai hr systems hr process improvement hr operations research case management automation automation tools operations ticketing troubleshooting communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide end-to-end HR support to associates, addressing inquiries related to various employment lifecycle topics.

Participate in a range of HR support activities, including managing high-volume, varied tickets.

Conduct research using Knowledge Base Articles (KBAs) and relevant policies to ensure accurate and consistent information is shared.

Troubleshoot and resolve HR-related issues, escalating to specialists as required.

Process and administer HR employee forms and documents, including new-hire, change-of-status, benefits, and terminations.

Identify knowledge gaps and enhance both associate-facing and internal knowledge base content.

Provide coordination and administrative support for HR projects and process improvement initiatives.

Collaborate with vendors on operational matters, log issues, and deliver first-level support using vendor-provided information.

Required education
Bachelor's Degree Preferred education
Bachelor's Degree Required technical and professional expertise

2–4 years of HR operations or shared services experience, preferably in a global or technology-driven organization.

Strong analytical, troubleshooting, and problem-solving skills with attention to detail.

Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.

Excellent written and verbal communication skills; customer-service orientation is essential.

Familiarity with HR systems, case management tools, or ticketing platforms.

Preferred technical and professional experience
Experience or strong interest in working with AI, automation tools, or digital HR platforms will be an advantage.

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People Coordinator