People Coordinator

Introduction

Your Role And Responsibilities

• Provide end-to-end HR support to associates, addressing inquiries related to various employment lifecycle topics.
• Participate in a range of HR support activities, including managing high-volume, varied tickets.
• Conduct research using Knowledge Base Articles (KBAs) and relevant policies to ensure accurate and consistent information is shared.
• Troubleshoot and resolve HR-related issues, escalating to specialists as required.
• Process and administer HR employee forms and documents, including new-hire, change-of-status, benefits, and terminations.
• Identify knowledge gaps and enhance both associate-facing and internal knowledge base content.
• Provide coordination and administrative support for HR projects and process improvement initiatives.
• Collaborate with vendors on operational matters, log issues, and deliver first-level support using vendor-provided information.
  

Preferred Education

Required Technical And Professional Expertise

• 2–4 years of HR operations or shared services experience, preferably in a global or technology-driven organization.
• Strong analytical, troubleshooting, and problem-solving skills with attention to detail.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills; customer-service orientation is essential.
• Familiarity with HR systems, case management tools, or ticketing platforms.
  

Preferred Technical And Professional Experience