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10.0 - 15.0 years
0 Lacs
haryana
On-site
You will be part of Sun Life's Canadian Operations team which is currently undergoing a client experience transformation. As a Sr. Manager - Lean Design, you will play a crucial role in improving client journeys, internal processes, technology, and data science applications. Your primary responsibility will be to design end-to-end solutions using insights gathered through Design Thinking to enhance the business-operating model and drive digital transformation. Your key accountabilities will include leading research sessions with clients to understand their needs and experiences, identifying inefficiencies in the current operating model, developing digital transformation strategies, and collaborating with product owners and technology leaders to implement minimal viable products for client improvements. You will also be responsible for creating transformation roadmaps, managing stakeholders, and mentoring consultants on digital transformation journeys. To excel in this role, you should have a strong background in human-centered design principles, business architecture, data analysis, and process design. Your consulting, relationship management, and communication skills will be crucial in facilitating change and driving improvements. Additionally, you should have a solid educational background with a preference for a Masters degree from a Tier 1-2 Institute and at least 10-15 years of relevant experience in improvement frameworks such as LEAN, Six Sigma, AGILE, Design Thinking, and Customer Journey mapping. Overall, this role offers you the opportunity to make a significant impact on Sun Life's client experience transformation by leveraging your expertise in Lean Design, digital transformation, and process improvement methodologies. The job falls under the category of Customer Service / Operations with the posting end date set as 26/02/2025.,
Posted 3 weeks ago
5.0 - 10.0 years
7 - 12 Lacs
Hyderabad
Work from Office
Job Snapshot Location: Hyderabad, Top Metropolitan Cities Job ID: JN -052025-96754 Category: TEK-Data Analytics & Insights (DAI) Location: Hyderabad, Top Metropolitan Cities Job ID: Category: TEK-Data Analytics & Insights (DAI) Job Summary PEGA IT BA, Business Analysis. CRM, CDH, LDA, FRD, BRD BA lifecycle Hi Connections, We are looking for PEGA BA with below skills Experience: 5+ Years Location: Remote Notice Period: Immediate to 15 Days Job Description: o Experience as a Business Analyst, with a focus on Pega applications and decisioning. o Strong understanding of Pega platform capabilities, particularly Pega Decisioning, BPM, and CRM. o Experience as a Pega Lead Decisioning Architect (LDA) is highly desirable. o Proficient in business analysis methodologies and tools, with a focus on decisioning analysis. o Strong analytical and problem-solving abilities, with attention to detail, particularly in decision-making processes. o Familiarity with Agile methodologies and experience in Agile teams is a plus. Apply Get personalised tech job recommendations based on your skills.
Posted 3 weeks ago
5.0 - 10.0 years
8 - 15 Lacs
Bengaluru
Work from Office
Your Impact As aBusiness Architect, you will drive strategic problem-solving initiatives for Cisco's partners and distributors while improving the operational ecosystem. In this role, you will: Enable Frictionless Experiences:Optimize policies and capabilities to create seamless experiences forPartners, Distributors, and the Field. Develop Strategies:Leverage a deep understanding of commerce systems, entitlement processes, and Cisco's business operations to build end-to-end strategies. Problem Management:Own theproblem management backlog process, ensuring timely resolution of issues and alignment with business outcomes. Solution Design:Analyze problems, identify root causes, recommend business solutions, and collaborate with IT and support operations to implement solutions. Release Readiness:Drive solution adoption by supportingrelease readiness activitiesand ensuring stakeholders can seamlessly adopt changes. Cross-Functional Collaboration:Partner withRegional Leaders, Partner Ops Managers, Field Ops Managers, and cross-functional teams to address challenges and align with Cisco's strategic goals. Influence Roadmaps:Advocate for transformation initiatives by influencing the scope, roadmap, and requirements for partner-impacting tools and solutions. Compliance and Process Alignment:Collaborate withBU, Supply Chain, Legal, Finance, and Policy teamsto align processes with compliance requirements. Reporting and Metrics:Provide detailed reporting on component performance, business metrics, and outcomes duringQuarterly Service Reviewsfor CLO leadership. Minimum Qualifications You bring a strong background in commerce operations, problem-solving, and collaboration. Experience: 5+ yearsof experience incommerce operations (Quote to Cash)or a related area. Proven expertise incommerce tools and processeswith a deep understanding of operational ecosystems. Skills: Stronganalytical thinkingand problem-solving skills to use data for critical decision-making. Clearpresentation skillsto effectively communicate with senior leadership. Ability to document processes, set measurable goals, and drive continuous improvement for optimal outcomes. Proficiency inJira Cloud,Jira Align, and reporting tools. Collaboration: Proven ability to collaborate with cross-functional teams and stakeholders to achieve business objectives. Exceptional communication skills to engage effectively at all organizational levels. Preferred Skills and Attributes You thrive in a fast-paced, agile environment and have a passion for solving complex problems. Stakeholder-First Mindset:Prioritize the experience of partners and distributors in all decision-making processes. Process Documentation:Strong skills in documenting processes and communicating updates to stakeholders. Change Management:Skilled in implementing changes, managing ambiguity, and influencing stakeholders. Data-Driven Decision Making:Ability to use data and metrics to identify root causes, drive solutions, and measure success. Continuous Improvement:Proven ability to drive transformational initiatives that enhance operational efficiency and effectiveness. Responsibilities in Detail Problem Management: Manage the backlog of operational problems, ensuring timely resolution and alignment with CLO themes. Analyze root causes, define business requirements, and collaborate on solution design and execution. Solution Delivery: Partner with IT and operations teams to deliver solutions that reduce friction and enhance partner experiences. Ensure stakeholders are prepared for operational changes through release readiness activities. Cross-Functional Collaboration: Work closely with Regional Leaders, Partner Ops Managers, and Field Ops Managers to align solutions with strategic goals. Advocate for partners and distributors by influencing roadmaps and prioritizing impactful solutions. Reporting and Metrics: Provide insights and metrics duringQuarterly Service Reviewsto track progress and measure outcomes. Use data storytelling to showcase the value of resolved problems and solutions delivered. Compliance and Process Alignment: Collaborate with Finance, Legal, Supply Chain, and Policy teams to ensure compliance and process alignment.
Posted 3 weeks ago
3.0 - 6.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 3 weeks ago
5.0 - 10.0 years
35 - 40 Lacs
Chennai
Work from Office
Principal responsibilities will include but are not limited to: Design and develop new Pega applications Integrate Pega applications with external APIs, web services, and legacy data sources Estimate level of effort based upon requirements and design Divide large, complex tasks into actionable, iterative subtasks Assist in planning, architecture, analysis and design of PEGA PRPC/related workflow applications and integrate with legacy systems Develop, test, modify, and implement application code; make standard modifications to existing software applications and modules in accordance with high-level specifications, application support and industry standards. Must adhere to architecture standards, mentor less experienced team members, perform code reviews, and lead presentations in architecture review, strategic technology directions, and best practice development Lead cross-functional development/integration projects requiring interaction with end-users and external technology clients. Assist the team in supporting the application in QA and production environments. Develop, design and analyze initiatives, ability to apply prescribed methodologies and follow the company QA process in the creation of work products. Education and Experience: BS in Computer Science or equivalent technical degree At least 5 years experience supporting software development efforts At least 3 years specific experience as a Pega developer Hands-on experience with Pega 7.X versions of Pega Pega CSA certification Experience with Warranty and Manufacturing Foundations preferred Required Skills and Competencies: Proven experience developing enterprise-class Pega applications Experience in all phases of software development lifecycle including analysis, design, implementation, testing and deployment Experience creating Pega workflows, defining rules, creating classes, developing templates, streams, data pages, activities, and UIs in PRPC Demonstrates an advanced knowledge of the PRPC Architecture and all PRPC design and implementation features Experience implementing Business Intelligence Exchange (BIX) Strong Object-Oriented design and implementation skills Exceptional communication skills in English both written and oral Experience in Agile Development Methodology Ability to troubleshoot and resolve complex production issues Strong experience in developing custom reports, stored procedures, functions and other queries in SQL / Oracle database Ability to design configuration management procedures applicable to the PEGA system environment which ensures quality and leverage the industrys best practices. Perform detailed requirements gathering, analysis and process and data flow diagramming for processes of moderate complexity. Evaluate and test new/modified programs, applications and/or operating systems. Working knowledge of JVM memory issues. Monitor system functionality, document and track product defects, coordinate problem resolutions with development and/or product vendors. Expertise and good understanding of Relational Database Management Systems including architecting and designing for performance and scalability and working with Object to Relational Mapping schemes for distributed data access Excellent skills in any of the RDBMS tools like Oracle. Should be proficient in SQL commands Experience in client side technologies like HTML, Java Script, CSS Experience working with any of the Servlet containers or Enterprise containers like WebSphere, BEA WebLogic or JBOSS. Should have knowledge in using any of the mentioned servers like deployment, configuring & troubleshooting
Posted 3 weeks ago
5.0 - 10.0 years
13 - 17 Lacs
Gurugram
Work from Office
Project description The Senior Business Analyst role supports the business/product owner in translating customer insights into actionable User Stories for development teams to implement in short sprints. This role collaborates with stakeholders to complete required artefacts, aligns the team, and supports developers, analysts, and quality engineers in understanding product needs to ensure successful delivery. Responsibilities Collaborate with Product Owners to define and document business requirements, translating customer insights into clear Stories with Acceptance Criteria. Support backlog prioritization and ensure value delivery. Partner with stakeholders to define product vision and desired outcomes. Refine the backlog, provide clear requirements, and proactively address risks and blockers. Provide clarity on requirements, mentor Analysts, and foster continuous process improvement. Participate in sprint demos and support team collaboration. Ensure incremental delivery, maintain industry and market knowledge, and measure success through customer-centric outcomes and delivery efficiency. Skills Must have Minimum 5+ years of experience as a Business Analyst. Must have experience in the Business, Corporate, and Institutional Banking Customer Onboarding. Proven expertise in multiple business units, complex environments, and methodologies like Agile and Waterfall. Strong knowledge of analysis methods, tools, and techniques. Experience with Client Onboarding Tools such as Fenergo, Pega, Salesforce, etc. Knowledge of Sanctions, Risk Rating, and Compliance Processes. API Development and Integration Skills. System Integration Expertise. Experience in workflow management, process engineering/design Strong skills in eliciting and documenting business requirements, problem-solving, and group facilitation. Proficiency in Agile methodologies and a customer-focused mindset. Nice to have Lending , AML or Fincrime. Familiarity with the Fenergo product is desirable. Strategic mindset with the ability to predict and motivate customer behavior. Creativity and problem-solving abilities to tackle diverse situations. Experience in initiative justification, including cost-benefit analysis and ROI. Knowledge of product design and development from concept to production. Strong adaptability to situational demands and evolving requirements. Familiarity with promoting innovation and cultivating collaborative team environments. Excellent decision-making and stakeholder management skills.
Posted 3 weeks ago
4.0 - 9.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. The Senior Software Engineer is a developing professional role. Responsible for providing 24/7 production support services for PRPC 8.x/24.x applications. Ensuring stability, reliability, and performance of production systems. Actively engaged in problem and incident analysis, including troubleshooting, resolution, and clear communication with stakeholders. Proactively monitors systems and addresses potential outages to minimize disruptions, ensuring continuous business operations. Effectively handles complex problems independently while aligning solutions with established industry standards and best practices. Demonstrates a high level of attention to detail when evaluating information, ensuring sound judgments and well-informed recommendations. Typically deals with variable application issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Moderate but direct impact through close contact with the businesses core activities. Responsibilities: The Pega application support analyst provides technical support for users of Pega Application. Utilizes good understanding of apps, support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with Pega full stack team for long term remediation. Participate in disaster recovery testing. Participate in application releases, from development, testing and deployment into production. Perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation. Make evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions by cooperating with Development colleagues to prioritize bug fixes and support requirements. Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams. Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives. Provide BAU support for non-production and production application environments. Perform 1-2 code deployments a month as part of an on-call rotation. Typically, after hours. Develop a deep understanding of the end-to-end technical architecture and flow of supported applications. Investigate and resolve complex technical issues and bottlenecks. Contributes to the improvement of development processes and software architecture. Influence technical solutions by sharing knowledge and brainstorming within the team. Mentor junior engineers and provide technical guidance. Technical/Functional Skills: 4+ years of Production Support Experience in PRPC 8.x/24.x 4+ years of experience in all phases of software development including design, configuration, testing, debugging, implementation, and support of large-scale, business centric and process-based applications. Experience implementing or supporting Pega in an enterprise environment. Background implementing or supporting Pega in the cloud or similar technology. Familiar with Pega tools like PDC (Pega Predictive Diagnostic Cloud) and BIX (Business Intelligence Exchange) is an added advantage. Cloud experience, preferably AWS with knowledge of services like EC2, S3, Lambda, RDS and CloudFormation. Proficiency in one or more programming languages such as Java, Python, or similar is an added advantage. A good understanding of Microservices architecture is an added advantage. Experience in working multiple OS (Unix, Linux, Win). Experience in any of the application monitoring tools like AppDynamics, Splunk, Kibana and Datadog is an added advantage. Provide call support during critical issues. Handling Production Ticket/Issues. Vulnerability Remediation by applying monthly patching. Should be open to work a 24/7 rotational shift (if required). Exposure to SRE (Site Reliability Engineering) principles. Deep understanding of software architecture and design principles. Strong communication, analytical, technical, and problem-solving skills. Strong debugging and troubleshooting skills. Experienced working in a Full stack environment. Experience working in Agile/Scrum environments using JIRA. Experience in Financial industry would be advantageous. Bachelors degree in computer science or equivalent training
Posted 3 weeks ago
8.0 - 10.0 years
10 - 15 Lacs
Hyderabad
Work from Office
The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1.Develop architectural solutions for the new deals/ major change requests in existing deals Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. Provide solutioning of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture Tracks industry and application trends and relates these to planning current and future IT needs Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture Identifies implementation risks and potential impacts 2.Enable Delivery Teams by providing optimal delivery solutions/ frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams Recommend tools for reuse, automation for improved productivity and reduced cycle times Leads the development and maintenance of enterprise framework and related artefacts Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams Ensures architecture principles and standards are consistently applied to all the projects Ensure optimal Client Engagement Support pre-sales team while presenting the entire solution design and its principles to the client Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc 4.Team Management Resourcing Anticipating new talent requirements as per the market/ industry trends or client requirements Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: PEGA. Experience: 8-10 Years.
Posted 3 weeks ago
5.0 - 8.0 years
3 - 7 Lacs
Bengaluru
Work from Office
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: PEGA. Experience: 5-8 Years.
Posted 3 weeks ago
0 years
0 Lacs
Hyderabad, Telangana, India
On-site
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Analyze, design develop and support implementation of business-specific solutions and/or frameworks with the PEGA PRPC environment. Understanding of various PEGA Rules required. (Ex: UI,API, Activities and Flows, Declaratives, Decision, Validation, Reports, Correspondences, Connector, local actions, Monitoring tools like AES and Dynatrace, data modeling) and designing class structures, application frameworks, deployment and data models. Coordinating with the project team to ensure the business architecture matches the needs of the customer. Integrating business databases, legacy systems, and web services. Troubleshooting application issues, coding bugs, and bottlenecks. Knowledge of Pega PRPC 7.x/8.x is must. Familiarity with J2EE, XML, Java, JSP, EJB with Scrum and Agile methodology is added advantage. Pegasystems Certified System Architect (CSA) / Pegasystems Certified Senior System Architect (PCSSA) certification is a plus. Knowledge in SQL is a must. Should have experience in Performance tuning of applications. Good communication skills and able to lead DCO – Directly Capture Objectives and create user stories by breaking the requirements. We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Posted 3 weeks ago
5.0 - 8.0 years
14 - 16 Lacs
Pune
Work from Office
Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: Design Test Plan, Test Automation Scenarios and Scripts using automation tools (TOSCA, Selenium) , Test execution and defect tracking Should hold strong skills of leading the project in test management tools like ALM QC, JIRA Experience of working in DevOps environment and on agile projects would be added advantage. Should know the work- flow in JIRA/Confluence. Should have good knowledge of Test Automation and usage of CI:CD Pipeline for test deployment. Should hold strong functional knowledge to define the test scope both functionally and impact assess the regression scope for end to end cards journey including the back-end/front-end and Digital Journeys. Ability to manage the projects independently and mentor new joiners in the team . Vendor work should be managed for Cards projects. Strong Functional knowledge of Debit and Credit Cards for Visionplus and HPS Powercard platform. Proven track record of work experience in Cards projects across migration, new product launch and regulatory compliance projects for retail and commercial cards. Strong techno functional knowledge of Clearing and Authorization simulators for Schemes like Visa and Mastercard. Should possess an ability to establish and manage the test governance process and able to manage the quality delivery for our businesses with minimum to zero leakage of issues into production and no customer outages. Exposure to PEGA Smart Dispute application is nice to have. Requirements To be successful in this role, you should meet the following requirements: Hold good understanding of Vision Plus application, Mainframe, VSAM, CICS, , TSO, Scheme Simulators, Agile and DevOps Understand the Functional Design and Business Requirements and develop and execute custom application Test plan and Scripts. Must be well versed with Mainframe File Manager and batch scheduling activities. Understands Visionplus modules such as CMS, FAS, TRAMS, ITS, LTS, ASM etc Evaluate automation test scripting and test improvement as required to complex modules/functionalities. Follow standards and controls to ensure quality of outcome Develop functional test documents for the application Should be flexible, ability of Sharing, Initiative, and maintaining congenial work environment Able to mentor a group of Junior resources to deliver quality code Identify and work on system performance improvements Should participate and contribute in the problem solving issues during Crisis situation. Work closely with BA, SA and Tech Leads for Functional Scope Review and Discussions.
Posted 3 weeks ago
7.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Job Summary We are seeking talented and motivated individuals for the role of Technical Manager. Successful candidates will be experienced programmers who can develop user stories, develop test cases, break down, design, and develop solutions in an environment with constant collaborative discussions along with Product owners and Country users. They will be matured individuals who are comfortable working in an agile environment with critical peer reviews of design and code. They will have experience with taking code through testing, deployment, and production. Key Responsibilities As Part of this role below are the key responsibilities. Need to involve in the requirement discussions. guide the other team members both functional and technical support. handled the team on need basis. need to work as a Squad lead. perform the code review and support the delivery timelines Strategy Align nWOW Align new org structure Business Closely work with PO and scrum tea Processes Align to DevOps process Change Management process People & Talent Provide the guidance to team both functional and technical. Responsible for Entire Feature and will be full time member of the Scrum Team Risk Management Complete the E-learning on time. Highlights the risk involved during the development stage. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead to achieve the outcomes set out in the Bank’s Conduct Principles Skills And Experience Expected to have 7+ years of experience. Out of that, minimum of 6+ years’ experience in PEGA and others in Java / J2EE Manage the new market rollout by managing the squad Candidate should be PEGA CSSA certified. Skills – PEGA Knowledge/ Functional and Technical knowledge Be an integral Part of an Agile Scrum Team and work interactively with the team members and product owners. Actively participate in Agile Development process and peer to peer code review sessions Performs thorough and comprehensive peer reviews on the output of other team members in a way that identifies to the maximum extent possible issues/errors in the output Recent experience should be in PEGA v8 and above Work with other SCB partner systems and should be able to manage integrations using REST / SOAP Should have knowledge on BIX Qualifications Education:Graduate / Post Graduate Training: Java, Pega Certifications : Pega Csa, Pega Cssa Languages: English Role Specific Technical Competencies Java PEGA Data Bases Server administration ADO Dev Ops About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Posted 3 weeks ago
5.0 years
0 Lacs
Bengaluru, Karnataka, India
Remote
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Docusign CLM Professional Services team manages customer implementations of the Docusign CLM product. The goals of the Product Consultant are to provide product recommendations and configurations, technical and business use expertise for our Web and pre-connected Applications, understanding of data and network security, ensure proactive communication to clients and internal staff, manage enhancement requirements and escalations, understand simple to complex business requirements and design solutions to meet those needs. The Product Consultant drives impactful engagements by anticipating the needs of the clients and ensuring the alignment of the internal and external teams focused on the CLM platform. This position is an individual contributor role reporting to the Regional Delivery Manager - India. Responsibility Deliver on-time and on-budget collaborative engagements to our customers that provide continuous improvement via impactful solutions which result in highly referenceable accounts enabling strong adoption, renewal and upsell Plan, organize and manage all tasks, project decisions, escalations, and prioritizations of an engagement to ensure customer satisfaction including developing technical solutions to address client needs and tracking to long term customer objectives, success criteria and milestones Build strong relationships with customer admins and Center of Excellence, acting as a trusted expert consultant on how to leverage the Docusign CLM platform across their business using best practices Collaborate with Docusign team to proactively uncover additional customer needs and support documenting client requirements and expectations Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic A BA/BS degree in Business, Computer Science, Information Systems, Engineering, or equivalent 5+ years working directly with business/customers to understand business needs and applying technology solutions to those requirements 4+ years of experience consulting and leading implementation or solution architecture development, or business analyst teams in Software or Software-as-a-Service industries Preferred Demonstrate ability to uncover additional customer needs Ability to drive customer towards productive utilization of their contract Understanding of document or content management and/or workflow systems and their application to business process improvement Experience implementing workflow/BPM software (e.g. Lombardi, Pega, K2, Skelta), or CRM/ECM software (e.g. Salesforce.com, Documentum, FileNet, MS SharePoint) Outstanding writing and verbal communication skills Strong multitasking and organization skills Proven track record of delivering projects or products to market within budget Experience working in one or more of the following industries: FinServ, Tech, Telecom, Healthcare, Real Estate, Insurance, Education, Public Sector Experience with XML/Xpath or other structured data Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice
Posted 3 weeks ago
10.0 years
2 - 7 Lacs
Hyderābād
Remote
Meet Our Team: Customer Service team is responsible for designing and implementing features on top of Pega Platform while building consumer grade Customer Service application features that can be smoothly uptaken by our internal customers; and external customers alike. This team churns out multiple product releases in a year while ensuring we maintain the highest level of product quality and cover multiple scenarios involving Performance, Scalability, HA, Implementation, Security and Accessibility. High emphasis is given to architecture and designs while also enhancing application maturity. You will be the catalyst and focal point guiding a talented engineering team building differentiated products enabling Pega customers in their efforts to serve customers. Picture Yourself at Pega: Pega is changing the way the world builds software. In this role, you’ll help us define and deliver the next generation of Pega’s Customer Service product and deliver rich service experience between our clients and their customers. This is your chance to get your hands on leading-edge technology solving urgent, pervasive problems for some of the world’s most recognized and valued brands. As a Product Manager, you will be responsible for the direction, design and delivery of the Customer Service Digital, Messaging module and drive product related initiatives for Pega’s industry-leading enterprise business CRM software platform. You will help define, create, and manage the technology and features that enable our customers (Internal and External) to build applications built on Pega platform. You will be involved throughout each stage of the product life cycle (conception, definition, development, release, and post-release activities). You will help us drive our vision for the future. What You'll Do at Pega: Drive the winning product(s) vision and strategy in Customer Service Digital for Chat and Messaging domain. You’ll use your imagination and creativity to identify solutions to pervasive customer needs and build features that are differentiated and compelling. You’ll review and adopt technologies from Pega’s platform team that help you accelerate your roadmap. You’ll interact and influence key decision makers in the business to buy into your vision. You’ll manage the priorities of one or more engineering teams to implement your roadmap. You’ll collaborate with other parts of the business (documentation, training, services, solution consulting, other product managers) to build a strong support ecosystem around your product. You’ll be a change agent in driving product features incrementally without losing momentum in a truly agile way. Who You Are: The ideal candidate will be someone who thrives in a fast-paced, collaborative, team-oriented, and cross-functional environment. This person will have the right combination of technology, domain and strategy. This person must be a thought leader who expresses facts, thoughts and ideas in a clear, concise, convincing and organized manner, who actively listens, hears and understands what is said as well as not said, and comprehends the meaning and the intent. Highly collaborative, and ability to work through ambiguities Enjoys making quick decisions under time constraints Empathetic and passionate about your products and customers/end-users Looking to work within a culture that values urgency and teamwork in a collegiate and supportive environment. An effective communicator who is organized, articulate, confident, and polished in front of customers and decision makers. Able to slice large features and functionalities into bite-sized chunks to get them built and delivered incrementally to our customers without losing momentum. Have a strong appetite to get their hands dirty in the product Passionate about solving real customer challenges holistically Very strong analytical skills who can think through optimal/configurable customer experiences. You are a change agent and have been a consistent top performer in your org. What You've Accomplished: 10-15 years of Overall IT experience and 2+ years of Product Management experience focused on envisioning, designing, and building Customer Service or related products. Bachelor’s degree in Computer Science or similar field Familiarity with the various technical landscapes of multi-channel business architectures; including CRM, web, mobile, legacy and 3rd party software systems and the key linkages between them. Demonstrated success defining, launching, and managing high quality ‘consumer-grade’ enterprise applications Knowledge of Agile development methodologies such as SCRUM (as a Product Owner) Experience in managing remote senior stakeholders Solid understanding of basic software design principles, best practices, and dependencies. Strong client-facing interpersonal skills and superb oral, written communication skills. Demonstrated desire to learn and develop additional skills and expertise over time. Demonstrated ability to thrive in a fast-paced, collaborative, team-oriented, cross-functional environment. Demonstrated ability to apply thought leadership and influence others. Pega Offers You: Gartner Analyst acclaimed technology leadership across our categories of products The world’s most innovative organizations as reference-able clients Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-SP AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes. We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role. As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Posted 3 weeks ago
7.0 years
9 - 10 Lacs
Chennai
On-site
Job ID: 34295 Location: Chennai, IN Area of interest: Technology Job type: Regular Employee Work style: Office Working Opening date: 11 Jul 2025 Job Summary We are seeking talented and motivated individuals for the role of Technical Manager. Successful candidates will be experienced programmers who can develop user stories, develop test cases, break down, design, and develop solutions in an environment with constant collaborative discussions along with Product owners and Country users. They will be matured individuals who are comfortable working in an agile environment with critical peer reviews of design and code. They will have experience with taking code through testing, deployment, and production. Key Responsibilities As Part of this role below are the key responsibilities. Need to involve in the requirement discussions. guide the other team members both functional and technical support. handled the team on need basis. need to work as a Squad lead. perform the code review and support the delivery timelines Strategy Align nWOW Align new org structure Business Closely work with PO and scrum tea Processes Align to DevOps process Change Management process People & Talent Provide the guidance to team both functional and technical. Responsible for Entire Feature and will be full time member of the Scrum Team Risk Management Complete the E-learning on time. Highlights the risk involved during the development stage. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead to achieve the outcomes set out in the Bank’s Conduct Principles Skills and Experience Expected to have 7+ years of experience. Out of that, minimum of 6+ years’ experience in PEGA and others in Java / J2EE Manage the new market rollout by managing the squad Candidate should be PEGA CSSA certified. Skills – PEGA Knowledge/ Functional and Technical knowledge Be an integral Part of an Agile Scrum Team and work interactively with the team members and product owners. Actively participate in Agile Development process and peer to peer code review sessions Performs thorough and comprehensive peer reviews on the output of other team members in a way that identifies to the maximum extent possible issues/errors in the output Recent experience should be in PEGA v8 and above Work with other SCB partner systems and should be able to manage integrations using REST / SOAP Should have knowledge on BIX Qualifications Education:Graduate / Post Graduate Training: Java, Pega Certifications : Pega Csa, Pega Cssa Languages: English Role Specific Technical Competencies Java PEGA Data Bases Server administration ADO Dev Ops About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers
Posted 3 weeks ago
6.0 - 9.0 years
0 Lacs
Andhra Pradesh, India
Remote
Role : QA Engineer(Pega) Location : Remote Experience : 6- 9 years Experience and Education Requirement: · Minimum Education: Bachelor’s degree in Business Administration, Computer Science or other related fields of study · Minimum 6 years’ experience as a QA engineer, preferably in the financial services industry, including experience with testing strategy, plan, approach, scenarios, test cases, test scripts, manual and automated functional testing, regression testing, and performance and load testing · Minimum 3 years’ experience leading complex and large scale applications involving business process management platform PEGA · Minimum 5 years’ PEGA testing experience · Excellent skills in developing testing strategy, plan, approach, scenarios, test cases, test scripts, functional testing, regression testing, automation, performance and load testing · Excellent knowledge of software development and testing tools and technologies: PEGA Platform components such as PEGA PRPC, PEGA BRE, PEGA Rules Process Commander, Rules Engine, Process Flows, Screen Flows, Flow Actions, Data Pages. PDC, Web Servers (IIS, Apache), Caching, SQL, REST/SOAP API, SoapUI, Postman, HP Quality Center, and WAPT · Excellent knowledge of performance and automation tools such as JMeter, Selenium, LoadRunner, and WinRunner · Excellent knowledge of XML, JSON, XSLT, SQL, No SQL, databases, JIRA, Confluence, MS SharePoint, and project management tools · Excellent knowledge with Software Development Life Cycle (SDLC), Software Development Process including Testing, CI/CD processes, understanding functional and technical requirements and creating testing artifacts, and process improvement · Experience with various application monitoring tools such as Nagios, Dynatrace, New Relic · Expertise in a wide variety of systems integrations with various platforms such as Online Banking, Mobile Banking, Web, Core Banking, Fiserv, CO-OP, FIS, Consumer Lending, Mortgage, Zelle Network, and financial institution specific applications · Working knowledge of Microsoft Office Suite
Posted 3 weeks ago
3.0 - 7.0 years
0 Lacs
hyderabad, telangana
On-site
About Evernorth: Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Application Developer Senior Analyst The position of Application Development Senior Analyst at Evernorth is a Band 3 Senior Contributor Career Track Role. We are looking for an experienced Software Engineer who can lead our software development efforts to deliver high-quality technology solutions. The ideal candidate should possess a deep understanding of systems requirements, have the ability to write clean code, and ensure the successful delivery of software solutions that are in line with the business objectives. Responsibilities: - Design, develop, test, and deploy technology solutions to address business needs efficiently. - Write clean code that supports project delivery within specified timelines, budget, and quality standards. - Collaborate with other team members at the scrum team and Agile Release Train levels to deliver features and user stories. - Work closely with program and business stakeholders to comprehend the origin and rationale behind requirements and identify key capabilities essential for successful product delivery. - Stay updated on emerging technologies and contribute to the exploration of business development opportunities. - Understand established architectural decisions, CIGNA technical standards, governance processes, and defined software delivery methodologies. Qualifications: Required Experience & Qualifications: - Bachelor's degree in computer science or a related field. - Minimum of 3+ years of experience in application program development, with proficiency in technologies like Pega, Java, ReactJS, Python, and relational databases such as Oracle. - Strong analytical and troubleshooting skills, with a keen eye for detail and organizational abilities. - Self-directed and capable of working effectively in a team environment. - Familiarity with Agile software development methodology and a good understanding of the SAFe Agile framework and principles. Desired Experience & Qualifications: - Experience in the Healthcare industry and familiarity with Pharmacy systems would be advantageous. - Proficiency in using Enterprise Jira. Equal Opportunity Statement: Evernorth is an Equal Opportunity Employer that actively encourages and supports organization-wide participation of staff in diversity, equity, and inclusion initiatives. We are committed to educating, informing, and advancing both internal practices and external work with diverse client populations.,
Posted 3 weeks ago
8.0 - 12.0 years
0 Lacs
hyderabad, telangana
On-site
As an Automation Engineer Lead Analyst at Evernorth, a division of The Cigna Group, you will be responsible for developing and implementing test automation frameworks for front end and backend applications, including Pega, Java/Services/APIs, and cloud-based applications. Your role will involve collaborating with QE team members to deliver on complex projects, assessing risks associated with software implementations, and guiding the code review process. You will work within an agile team to develop, test, and maintain business applications using Pega and Java technologies. Additionally, you will design test automation strategies for large projects, create automation test frameworks, lead End to End test calls, and coordinate UAT testing. Your responsibilities will also include preparing complex test data, defining test processes, identifying process improvements, and ensuring testing standards are met by employees and vendor partners. To excel in this role, you should have hands-on test automation experience in the Healthcare or PBM industry, expertise in system test automation, and experience with tools like Selenium, Cucumber, Java scripting, node.js, and json. You must also possess strong technical and analytical skills, good communication abilities, and the capacity to mentor and train teams effectively. The ideal candidate will hold a university degree in Computer Science or a related discipline, have a minimum of 8 years of work experience in software or web testing, and demonstrate a strong desire to learn. This is a full-time position based in the Innovation Hub in Hyderabad, India, with flexibility to work remotely as needed. Evernorth is an Equal Opportunity Employer committed to promoting diversity, equity, and inclusion efforts across the organization, both internally and externally. Join us in our mission to improve health, increase vitality, and innovate relentlessly to make a positive impact on millions of lives.,
Posted 3 weeks ago
3.0 years
0 Lacs
Pune, Maharashtra, India
Remote
Job Title - GN - SONG - MT - Marketing Automation - Manager Management Level: 7-Manager Location: Gurugram, DDC1 Must-have skills: Adobe Campaign Classic Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary: This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of the team, you will drive the following Plan, design, execute large scale marketing automation programs over channels such as email, SMS, Push, CRM, web etc. Design new campaign strategies and marketing plans across all channels and devices based on campaign performance and insights. Conduct marketing automation vendor assessment Conduct client’s Campaign/Marketing automation capability assessment and provide recommendations on optimizing the Campaign/Marketing automation stack and develop use cases to improve utilization of existing campaign engine. Gather business requirements, designing process & solution for implementation of marketing and advertising solutions. Design functional architecture (Integration with peripheral systems like Datasources, Activation channels etc.), implementation support, for campaign engines such as Adobe, Braze etc. Derive insights for campaign, work on Campaign attribution and strategy optimization Drive business development efforts and thought leadership in the marketing automation space. Other Skills/Optional Lead discovery and design workshops with clients to map the marketing processes, configure, test, and deploy marketing processes in client’s Workfront or other marketing workflow management system. Follow a proven methodology, approach, and best practices to successfully enable client to achieve their unique business objectives using Workfront and Develop use cases to increase adoption of Workfront to solve problems not yet identified by the client. Develop project plans, design documents, roadmaps, templates, layouts, queues, reports, and other project artifacts that align with the defined requirements and provide demos to teams considering implementing Workfront. Bring your best skills forward to excel at the role: Partner and team with technology solution providers and marketing agencies to deliver the best solution meeting the needs of our clients Strong understanding of Marketing processes, operating model, marketing & Advertising technologies, and integrations with other technologies Proficient in research and analysis, identify new opportunities, develop solutions, and own proposals end to end. Ability to establish and build on working relationships effectively. Ability to solution and budget projects/ engagements for clients Experience in working with middle to senior management levels within existing organization / client organizations. Strong experience in shaping and driving engagements and ability to lead teams independently. Ability to work effectively in a remote, virtual, global, fast paced, and unstructured environment. Ability to learn new and understand new tools/solutions. Contribute to offering development skills to identify areas of growth related to specific skills, platforms, assets etc. that contribute to enhancing the offering. Preferable: Configure, test, and deploy marketing processes in client’s Workfront or other marketing workflow management system. Follow a proven methodology, approach, and best practices to successfully enable client to achieve their unique business objectives using Workfront. Collaborate with business and technical stakeholders to understand how a client’s Workfront instance has been configured and provide post go live consulting to newly implemented customers. Professional & Technical Skills: Relevant experience in the required domain. Strong analytical, problem-solving, and communication skills. Ability to work in a fast-paced, dynamic environment. Strong understanding of marketing, marketing technologies and ability to apply technology know-how to better how our clients reach out to their customers. Ability to use insights for campaign and strategy optimization. Good to have 3+ years Workfront/Jira experience Deliver and execute on technical design solutions, customizing where required, using Salesforce Marketing Cloud, Adobe Experience Cloud, Braze Strong understanding of data structures and hands on experience on Mar-tech tools such as Adobe campaign, Adobe Journey Optimizer, Marketo, Adobe Experience Platform, Braze etc.. Good to have exposure to other Campaign tools like Pega decisioning, SFMC, etc. Good to have experience in leading and managing email, social media, and/or display advertising campaigns and in optimizing landing pages and user funnels Experience with A/B and multivariate experiments. Strong knowledge of website and marketing analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends, SEMRush, etc.) Good to be Proficient with implementation of MarTech platforms like Adobe Experience Cloud and experience of AdTech platforms, Data visualization platforms and Cloud Platforms etc. Additional Information: Opportunity to work on innovative projects. Career growth and leadership exposure. About Our Company | Accenture , Experience: 12-14Years Educational Qualification: Any Degree
Posted 3 weeks ago
8.0 - 10.0 years
0 Lacs
Gurugram, Haryana, India
On-site
Job Description Job Title – Risk and Compliance- Manager - S&C GN-CFO&EV Management Level: 07 –Manager Location: Gurgaon, Mumbai, Bangalore, Pune, Hyderabad Must have skills: Risk modelling Good to have skills: Credit risk, Market risk, Liquidity risk Experience: 8-10 years Educational Qualification: MBA(Finance) or CA or CMA Job Summary: Support Accenture's CFO EV Finance and Risk practice in delivering Risk and Compliance strategy and solutions across geographies. Advise financial and non-financial Institutions across risk management areas such as risk strategy, transformation programs, enterprise risk, portfolio management, capability maturity assessments, fraud and financial crime risk compliance. Partner with global deal teams in selling, shaping and solution development of client deals by providing subject matter expertise on risk related topics. Shape thought capital around current and emerging risk management topics and contribute to development of Accenture points-of-view on risk trends and issues. Support practice development through various activities such as staffing, quality management, capability development and knowledge management. Build strong relationships with global Accenture Risk Management teams, and develop existing relationships based on mutual benefit and synergies. Roles & Responsibilities: Ability to lead the design and delivery of strategy, business case analysis, transformation programs, technology enablement, with respect to enterprise risk, portfolio management, capability maturity assessments, and fraud & financial crime risk compliance programs Ability to build sales pipeline through business development and proposals Strong business acumen and knowledge of risk management process Ability to solve complex business problems and deliver client delight Strong writing skills to build point of views on current industry trends Good analytical and problem-solving skills with an aptitude to learn quickly Excellent communication, interpersonal and presentation skills Cross-cultural competence with an ability to thrive in a dynamic consulting environment Professional & Technical Skills: MBA from Tier-1 B-schools with specialization in risk management 8-10 years of risk management experience at one or more financial services institutions, rating agency or professional services / risk advisory with an understanding of one or more of the following areas: Credit risk measurement for the purpose of financial instruments impairment and/or capital requirements calculation (PD, LGD, EAD methodologies), Credit Risk Underwriting Frameworks, Risk Based Pricing, Early Warning Systems, Credit Policy & Limit Management, Collections Frameworks, Counterparty credit risk management and experience on counterparty risk methodologies such as PFE, EPE. Market risk measurement and management-related topics including operational processes, technologies, modelling approaches, risk aggregation and reporting, FRTB: Expected Shortfall, Default Risk Charge, NMRF; IBOR or LIBOR Transition experience. Operational risk management framework and methodology. Liquidity risk measurement, reporting and management, balance sheet framework, contingency funding requirement Hands-on experience in VaR/SVaR/IRC/CRM calculations for variety of financial instruments across Currencies, Credit, Commodities and Rates; In-depth understanding of new/evolving regulations in the Market Risk management space including treatment of off-balance sheet exposures, proprietary trading, systemic risk, stress testing, capital calculations, reporting standards etc. Treasury experiences in areas such as Asset Liability Management, Fund Transfer Pricing, and Interest Rate Risk in Banking Book. Hands-on experience in developing risk registers, conducting RCSAs, defining KRIs for risk management and control indicators, Risk Scenario Library & Analysis Experience in managing financial crime and compliance with a focus on fraud risk management, compliance analytics, enterprise risk management (financial services and non-financial services), data analysis & aggregation, trade surveillance, robotic process automation Enterprise Risk Management experience Strong understanding of risk regulatory framework of one more of the major economies across globe Knowledge of Risk Platforms such as Sungard, Murex, Sungard , Calypso, OpenPage, Fenergo, PEGA, JIRA, SAP HANA, Bloomberg, Reuters, and so on Experience in third-party risk consulting will be preferred. Prior Risk Consulting experience at pre-eminent, global risk management consulting firms desirable Exposure to working in globally distributed workforce environment, both onshore and offshore Industry certifications such as FRM, PRM, CFA preferred Additional Information: An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Our Company | Accenture , MBA from Tier-1 B-schools with specialization in risk management 8-10 years of risk management experience at one or more financial services institutions, rating agency or professional services / risk advisory with an understanding of one or more of the following areas: Credit risk measurement for the purpose of financial instruments impairment and/or capital requirements calculation (PD, LGD, EAD methodologies), Credit Risk Underwriting Frameworks, Risk Based Pricing, Early Warning Systems, Credit Policy & Limit Management, Collections Frameworks, Counterparty credit risk management and experience on counterparty risk methodologies such as PFE, EPE. Market risk measurement and management-related topics including operational processes, technologies, modelling approaches, risk aggregation and reporting, FRTB: Expected Shortfall, Default Risk Charge, NMRF; IBOR or LIBOR Transition experience. Operational risk management framework and methodology. Liquidity risk measurement, reporting and management, balance sheet framework, contingency funding requirement Hands-on experience in VaR/SVaR/IRC/CRM calculations for variety of financial instruments across Currencies, Credit, Commodities and Rates; In-depth understanding of new/evolving regulations in the Market Risk management space including treatment of off-balance sheet exposures, proprietary trading, systemic risk, stress testing, capital calculations, reporting standards etc. Treasury experiences in areas such as Asset Liability Management, Fund Transfer Pricing, and Interest Rate Risk in Banking Book. Hands-on experience in developing risk registers, conducting RCSAs, defining KRIs for risk management and control indicators, Risk Scenario Library & Analysis Experience in managing financial crime and compliance with a focus on fraud risk management, compliance analytics, enterprise risk management (financial services and non-financial services), data analysis & aggregation, trade surveillance, robotic process automation Enterprise Risk Management experience Strong understanding of risk regulatory framework of one more of the major economies across globe Knowledge of Risk Platforms such as Sungard, Murex, Sungard , Calypso, OpenPage, Fenergo, PEGA, JIRA, SAP HANA, Bloomberg, Reuters, and so on Experience in third-party risk consulting will be preferred. Prior Risk Consulting experience at pre-eminent, global risk management consulting firms desirable Exposure to working in globally distributed workforce environment, both onshore and offshore Industry certifications such as FRM, PRM, CFA preferred
Posted 3 weeks ago
10.0 years
0 Lacs
Hyderabad, Telangana, India
Remote
Meet Our Team Customer Service team is responsible for designing and implementing features on top of Pega Platform while building consumer grade Customer Service application features that can be smoothly uptaken by our internal customers; and external customers alike. This team churns out multiple product releases in a year while ensuring we maintain the highest level of product quality and cover multiple scenarios involving Performance, Scalability, HA, Implementation, Security and Accessibility. High emphasis is given to architecture and designs while also enhancing application maturity. You will be the catalyst and focal point guiding a talented engineering team building differentiated products enabling Pega customers in their efforts to serve customers. Picture Yourself At Pega Pega is changing the way the world builds software. In this role, you’ll help us define and deliver the next generation of Pega’s Customer Service product and deliver rich service experience between our clients and their customers. This is your chance to get your hands on leading-edge technology solving urgent, pervasive problems for some of the world’s most recognized and valued brands. As a Product Manager, you will be responsible for the direction, design and delivery of the Customer Service Digital, Messaging module and drive product related initiatives for Pega’s industry-leading enterprise business CRM software platform. You will help define, create, and manage the technology and features that enable our customers (Internal and External) to build applications built on Pega platform. You will be involved throughout each stage of the product life cycle (conception, definition, development, release, and post-release activities). You will help us drive our vision for the future. What You'll Do At Pega Drive the winning product(s) vision and strategy in Customer Service Digital for Chat and Messaging domain. You’ll use your imagination and creativity to identify solutions to pervasive customer needs and build features that are differentiated and compelling. You’ll review and adopt technologies from Pega’s platform team that help you accelerate your roadmap. You’ll interact and influence key decision makers in the business to buy into your vision. You’ll manage the priorities of one or more engineering teams to implement your roadmap. You’ll collaborate with other parts of the business (documentation, training, services, solution consulting, other product managers) to build a strong support ecosystem around your product. You’ll be a change agent in driving product features incrementally without losing momentum in a truly agile way. Who You Are The ideal candidate will be someone who thrives in a fast-paced, collaborative, team-oriented, and cross-functional environment. This person will have the right combination of technology, domain and strategy. This person must be a thought leader who expresses facts, thoughts and ideas in a clear, concise, convincing and organized manner, who actively listens, hears and understands what is said as well as not said, and comprehends the meaning and the intent. Highly collaborative, and ability to work through ambiguities Enjoys making quick decisions under time constraints Empathetic and passionate about your products and customers/end-users Looking to work within a culture that values urgency and teamwork in a collegiate and supportive environment. An effective communicator who is organized, articulate, confident, and polished in front of customers and decision makers. Able to slice large features and functionalities into bite-sized chunks to get them built and delivered incrementally to our customers without losing momentum. Have a strong appetite to get their hands dirty in the product Passionate about solving real customer challenges holistically Very strong analytical skills who can think through optimal/configurable customer experiences. You are a change agent and have been a consistent top performer in your org. What You've Accomplished 10-15 years of Overall IT experience and 2+ years of Product Management experience focused on envisioning, designing, and building Customer Service or related products. Bachelor’s degree in Computer Science or similar field Familiarity with the various technical landscapes of multi-channel business architectures; including CRM, web, mobile, legacy and 3rd party software systems and the key linkages between them. Demonstrated success defining, launching, and managing high quality ‘consumer-grade’ enterprise applications Knowledge of Agile development methodologies such as SCRUM (as a Product Owner) Experience in managing remote senior stakeholders Solid understanding of basic software design principles, best practices, and dependencies. Strong client-facing interpersonal skills and superb oral, written communication skills. Demonstrated desire to learn and develop additional skills and expertise over time. Demonstrated ability to thrive in a fast-paced, collaborative, team-oriented, cross-functional environment. Demonstrated ability to apply thought leadership and influence others. Pega Offers You Gartner Analyst acclaimed technology leadership across our categories of products The world’s most innovative organizations as reference-able clients Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company Job ID: 22291
Posted 3 weeks ago
8.0 - 13.0 years
15 - 27 Lacs
Bengaluru
Remote
Job Summary: We are looking for a highly experienced and hands-on Pega Marketing Decisioning Architect to design, develop, and implement advanced marketing decisioning solutions. The ideal candidate will possess a deep understanding of Pega Marketing, with significant practical experience in configuring, debugging, and validating strategies and decision frameworks. This role requires a strong blend of technical expertise and business acumen, with a preference for candidates who started their careers as Business Analysts with operations exposure on the Pega platform. Responsibilities: Lead the architecture, design, and implementation of complex Pega Marketing decisioning solutions, ensuring alignment with business objectives and technical best practices. Hands-on Configuration and Development: Actively participate in the configuration, development, and testing of Pega Marketing components, including customer decision hub, strategies, propositions, segments, and campaigns. Debugging and Troubleshooting: Proactively identify, analyze, and resolve technical issues within Pega Marketing applications, including debugging strategies, data flows, and integrations. Validation and Quality Assurance: Ensure the accuracy and effectiveness of marketing decisioning logic through thorough testing, validation, and performance monitoring. Strategy and Decision Framework Modifications: Possess the ability to independently make changes and optimize existing strategies and decision frameworks within Pega Marketing to enhance performance and deliver business value. Collaborate with business stakeholders, product owners, and other technical teams to gather requirements, translate them into technical specifications, and ensure successful solution delivery. Provide technical leadership and mentorship to junior team members, fostering a culture of continuous learning and improvement. Conduct code reviews and ensure adherence to Pega best practices, guardrails, and architectural standards. Contribute to the development of solution accelerators, reusable components, and technical documentation. Stay current with the latest Pega Marketing features, industry trends, and best practices in customer decisioning and AI. Required Skills and Experience: Minimum 8+ years of overall experience in Pega technologies. 5-6 years of hands-on experience specifically with Pega Marketing as a user/developer , demonstrating proficiency in: Configuration of Customer Decision Hub (CDH) components. Designing and implementing complex Next-Best-Action (NBA) strategies. Building and managing propositions, treatments, and arbitration. Creating and executing outbound and inbound marketing campaigns. Debugging and troubleshooting Pega Marketing applications and strategies. Performing thorough validation and testing of decisioning logic. Ability to independently modify and optimize existing strategies and decision frameworks. Proven experience in designing and implementing enterprise-level Pega Marketing solutions. Strong understanding of Pega's Direct Capture of Objectives (DCO) and Pega Express methodology. Excellent analytical and problem-solving skills, with a keen eye for detail. Strong communication and interpersonal skills, with the ability to articulate complex technical concepts to non-technical stakeholders. Ability to work independently and as part of a collaborative team in a fast-paced environment. Preferred Qualifications: Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field. Prior experience as a Business Analyst with operations exposure on the Pega platform is highly preferred. Pega Certified Lead System Architect (CLSA) or Pega Certified Senior System Architect (CSSA) with a strong focus on Marketing/CDH. Familiarity with Agile/Scrum development methodologies.
Posted 3 weeks ago
3.0 - 5.0 years
5 - 7 Lacs
Gurugram
Work from Office
Experience: 3-5 years Role Summary Own end-to-end delivery of complex Pega initiatives in a telecom context Drive requirement definition, solution design, policy implementation and liaise across business and IT to ensure on-time, high-impact results Key Responsibilities Stakeholder Engagement: Lead workshops with GDO, to capture and refine business requirements Solution Design: Analyze needs for Pega applications, draft functional specs, impact analyses, and executive briefings Integration Oversight: Identify dependencies on external systems; coordinate REST/SOAP-based API delivery across IT teams Lifecycle Deliverables: Produce solution proposals, UAT plans, backlog grooming artifacts and dependency matrices Policy & Governance: Contribute to Pega governance policies and champion their implementation Team Leadership: Mentor junior analysts/developers, guide technical design, and supervise small workstreams Backlog & Prioritization: Own the product backlog, set priorities in line with business value, and maintain stakeholder satisfaction Quality Assurance: Validate that delivered solutions meet requirements through rigorous testing and user-acceptance activities Required Skills & Qualifications 3-5 years in Business Analysis or Pega consulting/development, including BSS domain exposure Pega Business Architect (or System Architect) certification preferred Proven track record across full project lifecycles (requirements, design, test, rollout) Solid facilitation skills and experience with TMF-aligned processes and APIs Hands-on knowledge of REST/SOAP, XML/XSD and SQL Agile/Scrum practitioner; certifications in BA or Scrum are a plus Excellent communication, leadership and stakeholder-management abilities Bachelor s degree in Computer Science, Engineering, Business or related field Be part of a global team building Orange Business s next-generation Service Delivery Application on Pega, driving seamless customer experiences across globally Work with cutting-edge Pega automation to streamline order management, fulfillment and support processes for our international telecom customers Help shape a scalable, high-performance platform that meets dynamic market demands and evolves with emerging digital services
Posted 3 weeks ago
5.0 - 7.0 years
7 - 9 Lacs
Bengaluru
Work from Office
Power Platform Developer Bengaluru, Karnataka, India Job Description Must-Have Skills ~Proficiency in developing Canvas Apps, Model-Driven Apps, and Power Automate workflows ~Solid knowledge of SQL, relational databases, and data integration techniques ~Experience with custom connectors and API integrations ~Understanding of Power Apps performance optimization and security best practices Your Skills & Experience ~5 7 years (Junior) / 8+ years (Senior) in Power Platform, .NET, and SQL Server ~Expertise in database design, schema development, and query optimization ~Proven experience building enterprise-grade apps (cloud & on-premise) ~Strong knowledge of API development, system integration, and Pega (preferred) ~Hands-on with CI/CD automation using Azure DevOps and GitHub ~Familiarity with secure payments, database encryption, and compliance standards ~Skilled in monitoring, system observability, and performance tuning ~Exposure to AI, advanced analytics, and workflow automation ~Effective communicator with experience collaborating with cross-functional teams ~Understanding of payment operations, business workflows, and data security Required Skills SQL, Power Automate Workflows, API Integrations, Power Platform, .NET, SQL Server, cloud & on-premise, CI/CD Automation, Azure Devops, GitHub
Posted 3 weeks ago
12.0 - 15.0 years
13 - 18 Lacs
Bengaluru
Work from Office
About The Role Project Role : Business Architect Project Role Description : Identify opportunities to deliver tangible business value by assessing the current state, capturing high-level requirements, and defining business solutions. Translate business needs into technology-enabled solutions and operating models. Support transformation by developing business cases and guiding implementation of key initiatives. Must have skills : Workday Recruiting Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Architect, you will define opportunities to create tangible business value for the client by leading current state assessments and identifying high-level customer requirements. Your typical day will involve collaborating with various stakeholders to understand their needs, analyzing existing processes, and proposing innovative solutions that align with the client's strategic goals. You will also be responsible for developing comprehensive business cases that outline the necessary steps to achieve the envisioned outcomes, ensuring that all proposed solutions are practical and beneficial for the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate workshops and meetings to gather insights and feedback from stakeholders.- Monitor project progress and adjust strategies as necessary to meet objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Workday Recruiting.- Strong analytical skills to assess business needs and identify opportunities for improvement.- Excellent communication skills to effectively convey ideas and solutions to diverse audiences.- Ability to lead cross-functional teams and manage stakeholder expectations.- Experience in developing business cases and strategic plans. Additional Information:- The candidate should have minimum 12 years of experience in Workday Recruiting.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 3 weeks ago
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