Patient Counsellor & Sales Manager

To serve as the primary patient liaison, delivering an exceptional clinic experience while driving sales growth in dermatology, aesthetic, and hair restoration services. This role blends patient counselling, sales leadership, and relationship management to achieve revenue targets, maximize conversions, and ensure high patient satisfaction and retention.

Key Responsibilities1. Patient Counselling & Conversion

• Welcome, guide, and build rapport with walk-in, referred, and online leads.
• Conduct skin and hair analysis using clinic diagnostic tools.
• Educate patients on available treatments (skin, hair, laser, aesthetic procedures) in a clear, empathetic, and professional manner.
• Develop personalized treatment plans in consultation with dermatologists and specialists.
• Proactively follow up with patients via calls, WhatsApp, SMS, and email to drive conversions, package renewals, and repeat bookings.
• Provide pre- and post-treatment counselling to ensure patient compliance and satisfaction.

2. Sales & Revenue Growth

• Consistently achieve and exceed monthly and quarterly sales targets.
• Implement upselling and cross-selling strategies for clinic services and retail products.
• Coordinate with the marketing team to execute promotional campaigns, events, and offers.
• Maintain accurate CRM records, sales dashboards, and lead pipelines.
• Monitor treatment package renewals to maximize retention and recurring revenue.

3. Team Collaboration & Training

• Guide front desk, telecalling, and junior counselling teams in effective lead handling and conversion.
• Support staff training in patient interaction, product knowledge, and sales techniques.
• Work closely with dermatologists, therapists, and management to deliver a seamless end-to-end patient journey.

4. Reporting & Insights

• Generate daily, weekly, and monthly reports on sales, lead conversion, and patient retention.
• Track lead sources, treatment trends, and patient feedback to identify growth opportunities.
• Provide data-driven insights and recommendations to management for business improvement.

Skills & Qualifications

Education

• Graduate in any discipline (Preferred: Marketing, Life Sciences, Healthcare, or Hospitality).
• Certification in cosmetology, aesthetics, or dermatology counselling is an advantage.

Experience

• 2–5 years in sales, patient counselling, or business development within dermatology, aesthetics, cosmetic, or healthcare industry.
• Demonstrated success in meeting or exceeding revenue targets.

Core Skills

• Strong communication, presentation, and interpersonal skills.
• Patient-centric mindset with empathy and professionalism.
• Proficiency in objection handling, negotiation, and closing sales.
• Working knowledge of aesthetic treatments, dermatology procedures, and skincare solutions (training provided if required).
• Proficiency in CRM software, MS Office, and digital communication tools.

Key Performance Indicators (KPIs)

• Revenue Achievement (% vs. target)
• Lead Conversion Rate (Consultations → Bookings)
• Patient Retention & Package Renewal Rate
• Average Ticket Size per Patient
• Patient Satisfaction & Feedback Scores

Salary & Benefits

• Competitive fixed salary + high-performance incentives.
• Staff discounts on clinic treatments and retail products.
• Regular training, certifications, and career advancement opportunities.
• Dynamic, growth-oriented, and supportive work environment.

Job Type: Full-time

Pay: ₹30,000.00 - ₹70,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time

Application Question(s):

• Have you worked in a dermatology, cosmetology, or hair restoration clinic before?
• What has been your average monthly sales or revenue achievement in your previous role?
• What is your notice period?
• What's your current in hand Salary?
• What are your salary expectations?

Work Location: In person