Patient Care Coordinator

1. Appointment Coordination and Patient Registration   -Schedule, confirm, and manage patient appointments in coordination with providers and clinic schedules.   -Register new and returning patients, ensuring accuracy and completeness of demographic, insurance, and medical information.   -Update patient records in the electronic medical record (EMR) system and verify eligibility prior to visits.   -Provide patients with pre-visit instructions and assist in completing any required forms.           2. Referral Management   -Prepare, initiate, and process medical referrals as requested by providers.   -Ensure referrals are appropriately authorized through the patient’s insurance network.   -Follow up with specialty offices to confirm referral receipt and appointment scheduling.   -Track referral status and update patients and providers accordingly.           3. Diagnostic and Scan Coordination   -Coordinate and track patient diagnostic tests, imaging, and scan reports.   -Ensure timely retrieval and documentation of reports for physician review.   -Communicate test results and next steps to patients as directed by the provider.   -Maintain accurate logs of pending and completed orders to prevent delays in care.           4. Care Coordination and Patient Guidance   -Serve as a primary point of contact for patients with questions regarding their care plans, appointments, or treatment follow-ups.   -Guide patients in scheduling appointments with external facilities, specialists, or labs.   -Coordinate communication between patients, providers, and other healthcare professionals to ensure continuity of care.           5. Insurance and Documentation Support   -Make calls to pt to obtain insurance referral if needed   -Assist patients in completing forms such as FMLA, clearance letters, and other medical documentation as required.           6. Communication and Follow-Up   -Maintain professional and compassionate communication with patients at all times.   -Follow up with patients after appointments to ensure they received appropriate care and understand their next steps.   -Document all interactions and updates accurately in the EMR.   -Escalate any patient concerns, barriers to care, or clinical issues to the appropriate team member or provider.           7. Administrative and Compliance Duties   -Maintain confidentiality and comply with all HIPAA regulations and organizational policies.   -Ensure timely completion of all assigned administrative tasks, including report generation and data entry.