Patient Care Coordinator

As a Healthcare Executive Patient Care Coordinator based in Kothanur, Bengaluru, you will play a vital role in managing high volumes of inbound and outbound calls while providing exceptional patient service. Your responsibilities include interacting with patients, clinicians, and various healthcare providers to ensure smooth communication and scheduling appointments. Your flexibility to work night shifts and according to client schedules is crucial. Key Responsibilities: - Ensure punctuality and regular attendance - Maintain professional courtesy with co-workers and patients - Prioritize patient care and satisfaction based on individual needs - Direct patients to the appropriate department or personnel - Maintain a clean and organized workspace - Stay updated on office and departmental procedures - Adhere strictly to the Employee Handbook and HIPAA regulations - Be available for offshore meetings as per customer requirements Skills & Attributes Required: - Knowledge of medical terminology - Proficiency in using computers, phones, and office equipment - Strong and fast typing skills - Excellent and clear communication skills Educational Qualification: - Any degree In this role, you will be responsible for PAC (Patient Access Center) Call Support. Your tasks will include attending incoming calls, assessing patient needs, scheduling appointments, coordinating with other departments, and following proper phone etiquette at all times. You will communicate effectively using EHR or internal messaging tools, adhere to client SOPs, and report outcomes to supervisors. Additionally, you will handle multiple tasks with flexibility, clear your inbox messages daily, and collaborate with office managers for site-related issues. Your willingness to support other functions as needed is essential.,