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Contact Center Specialist(Customer Support) Careernet

1.0 - 6.0 years

5 - 7 Lacs

Noida, Greater Noida, Delhi / NCR

Work from Office

Role Overview : The candidate will be responsible to work with advisors and clients regarding service issues, requests, policies, procedures, and information on accounts. Direct communication with clients and advisors to assist them with their queries, open issues and resolve high level problems over the phone in timely manner. Emphasis is on creating and delivering a unique client experience that defines and differentiate advisors practices. To provide brilliant customer service by responding to advisor and client inquires in fact pace, customer-focused environment. Key Responsibilities: - First point of contact regarding service issues, troubleshooting, and enter complex service requests into appropriate systems for resolution - Educate clients and advisors on newly implement services, systems, or procedures for efficient self-service - Process complex service transactions, or resolve account service casework, which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet/exceed Service goals - Interact directly with customers, inbound/outbound phone queue, to provide accurate and immediate solutions to transaction and service request. Utilize internal computer applications and enter all information in the appropriate system - Participate in Team meetings, huddles, and brainstorming sessions to discuss process updates, operational issues and identify process improvement opportunities Required Qualifications - Graduate/ Post- Graduate in finance / commerce/ business management/ operations discipline - Minimum 1-3 years of relevant work experience - Strong written and spoken communication skills - Ability to explain complex policies or concepts in time bound manner - Excellent customer service skills - Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner Selection Process: HR Screening 2 Business Round Offer Discussion To apply email your resume on- chhavi.goyal@careernet.in or call on 8852831923

Posted 1 week ago

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Sales Executive Finetec Glazing Systems Llp

2 - 5 years

3 - 5 Lacs

Mumbai

Work from Office

Identify and target new customers in the construction, engineering or other industries that require fabrication services, Sales process management, Market Research & competitor analysis, Report on sales performance & provide forecast to management

Posted 2 months ago

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Business Development Trainee Clive Inc

0 - 2 years

2 - 4 Lacs

Navi Mumbai, Thane, Kalyan/Dombivli

Work from Office

Branding & Marketing Blue chip companies through B2B/B2C Campaigns Classifying target market and pitching for Clients services Communicating work and brand values with Marketing Team Training and Developing an effective team of some of associates Required Candidate profile Age 18-27 Freshers can apply Immediate joiner Location- Thane West Contact HR- 9004462798 to book an appointment

Posted 3 months ago

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