Patient Care Coordinator

Job Title: Patient Care Coordinator
Company Name: Manipal Hospitals Job Description: The Patient Care Coordinator plays a critical role in ensuring a seamless and efficient experience for patients throughout their healthcare journey. This position requires strong interpersonal skills, a compassionate approach, and the ability to manage administrative tasks related to patient care. The coordinator will serve as a liaison between patients, healthcare providers, and other hospital departments to facilitate comprehensive care and support. Key Responsibilities: - Greet and assist patients upon their arrival at the hospital, ensuring a welcoming environment. - Schedule appointments and follow-up visits for patients, coordinating with doctors and other healthcare team members. - Maintain accurate patient records and ensure compliance with health regulations and confidentiality standards. - Provide patients with information regarding their treatment plans, procedures, and any other healthcare inquiries. - Assist patients with insurance verification and financial counseling. - Facilitate communication between patients and healthcare providers to ensure effective care management. - Monitor patient satisfaction and address any concerns or issues that arise during their visit. - Collaborate with multidisciplinary teams to improve patient care processes and outcomes. Skills and Qualifications: - Bachelor’s degree in healthcare administration, nursing, or a related field is preferred. - Prior experience in a healthcare setting, particularly in patient coordination or administrative roles. - Strong communication and interpersonal skills to interact effectively with patients, families, and medical staff. - Excellent organizational skills and attention to detail to manage multiple tasks and patient needs efficiently. - Proficient in using electronic health records (EHR) and other healthcare-related software. - Ability to handle sensitive situations with empathy and professionalism. - Knowledge of medical terminology and healthcare policies. - Strong problem-solving skills and the ability to work independently as well as part of a team. Tools Required: - Electronic Health Record (EHR) systems. - Appointment scheduling software. - Data management and patient tracking tools. - Communication tools (email, phone, etc.). - Basic office software (Microsoft Office Suite or equivalent). This role at Manipal Hospitals is essential for enhancing the patient experience and ensuring that all aspects of patient care are coordinated and managed effectively.

About the Role:
The Patient Care Coordinator at Manipal Hospitals plays a crucial role in ensuring a seamless patient experience. This position involves overseeing patient interactions and facilitating communication among healthcare providers. Coordinators are responsible for managing appointments, addressing patient inquiries, and providing support throughout the treatment process. About the Team: The Patient Care Coordination team consists of dedicated professionals committed to delivering high-quality care. This collaborative team works closely with physicians, nursing staff, and administrative personnel to ensure efficient patient management. Team members share a strong focus on enhancing patient satisfaction and improving care outcomes. You are Responsible for: - Managing patient appointments and ensuring timely follow-ups. - Serving as the primary point of contact for patients, addressing their questions and concerns. - Coordinating with medical staff to facilitate patient treatment plans and processes. - Maintaining accurate patient records and ensuring compliance with healthcare regulations. To Succeed in This Role – You Should Have the Following: - Excellent communication and interpersonal skills to interact effectively with patients and healthcare professionals. - Strong organizational abilities to manage multiple tasks and prioritize workload. - Proficiency in using healthcare software and technology to track patient information. - A compassionate approach to patient care, emphasizing empathy and understanding in all interactions.