Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are looking for a proactive and empathetic Executive who will play a key role in nurturing Vahan Leads (VLs) as they progress from completing their 50th to 150th First Order Delivery. You will be the primary bridge between Cluster Team and the VL s in this critical early stage, handholding and providing personalized support, solving operational issues and accelerating their growth and engagement.
What You ll Be Doing
  • Accelerating Transition:

    Accelerate transition for relatively new VLs from 50FODs a month to 150FODs.
  • Vendor Handholding:

    Act as a trusted partner to newly acquired VLs, guiding them through platform s best practices, incentive structures, clients processes, and performance levers.
  • Performance Tracking:

    Monitor VLs delivery milestones, flagging drop-offs early, and proactively intervening to sustain and grow performance up to 150 FODs. This would involve keeping a track of VL s lead source, TC alignment and spread, and overall placements.
  • Issue Resolution:

    Troubleshoot day-to-day queries and resolve blockers in real time largely through on-ground visits and wherever needed - remote support.
  • Process Familiarity & Upskilling:

    Drive basic operational and behavioral training via 1:1 or group interventions (digital or physical) to strengthen retention.
  • Data-Driven Nudges:

    Leverage internal dashboards and performance data to identify struggling vendors and execute targeted nudges.
  • Feedback Loop:

    Collect and channel ground-level VL feedback to Head of Nursery POD and the respective Cluster Head.

You ll Thrive in This Role If You:
  • Have 1-3 years of experience in field operations, channel management, customer success, or community engagement.
  • Are empathetic and approachable, able to build rapport quickly with blue-collar workers.
  • Enjoy up-skilling and mentoring, especially with first-time platform users.
  • Have strong problem-solving skills and the ability to think on your feet.
  • Are data-conscious and comfortable using simple tools (Excel, G-Suite, dashboards) to track performance and insights.
  • Are fluent in the local language relevant to your geography, besides English and Hindi.
  • Are a self-starter and love being on the ground, building something from scratch.

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Vahan Inc. logo
Vahan Inc.

Recruitment Technology

Los Angeles

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