Partner Operations Specialist

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Responsibilities

Job Description

• Effectively manage a set of support queues by responding and resolving support cases and escalations with high quality, speed, empathy, and accuracy
• Identify trends and key insights to drive impact to team goals including process, policy, user experience, and operational efficiency
• Capacity to clearly communicate results of analyses
• Complete data quality reviews and audits as needed
• Become a subject matter expert in workflows spanning a variety of partner policy and process integrity disciplines (examples: policy creation and enforcement, process optimization, measurement, and reporting in order to effectively advocate for operational efficiency)
• Improve integrity operations by understanding global challenges and needs, and influence scalable solutions to address industry segments and constituents' pain points
• Support partners to understand the impact of policy changes on the team’s current work and surface gaps in policy, process, and tools
• Collaborate with vendors and partner managers to share feedback, track remediation outcomes, and inform partner program improvements, drawing on partner or sales management experience.
• Work cross-functionally with Sales. Legal, Finance and Marketing to support partners and programs team
  

Qualifications

Requirements

• 2-4 years combined experience in the areas of account management or partner/channel management
• Experience working in a SaaS, Cloud, or enterprise technology company preferred with Rich and diverse background of sales and partnership management
• Excellent attention to detail and Organizational skills
• Ability to work with multiple stakeholders across time zones and functions by being flexible based on requirement
• Ability to work in multiple shifts and even night shifts
• Highly self-motivated with superb customer service and prioritization skills
• Should be an expert in extracting the operational reports and analyzing the trends
• Should have a process improvement mindset
• High energy with the capability to multi‐task in a dynamic, rapidly growing organization.
  

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.