140 Pareto Analysis Jobs - Page 6

Job Description Position: Quality Analyst Location: Noida Department: Quality Team Salary: Upto 40K CTC *** IMMEDIATE JOINER'S REQUIRED OR MAXIMUM 10 DAYS*** Overview: We are seeking a detail-oriented Quality Analyst with a strong background in sales to join our dynamic team. The ideal candidate will ensure the highest quality of our sales processes and deliverables, helping to enhance customer satisfaction and drive revenue growth. Key Responsibilities: Quality Assurance: Develop and implement quality assurance processes for sales activities. Conduct regular audits of sales calls, emails, and customer interactions to assess compliance with company standards. Identify areas for improvement a...

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Perform root cause analysis (RCA) on non-conformances identified during audits. Implement corrective actions (CAPA) to address quality issues. Utilize QC tools such as Pareto Analysis, Call Calibration, and 7QC to improve process efficiency. Collaborate with team members to maintain high-quality processes. Desired Candidate Profile 4-9 years of experience in Quality Management or related field. Strong understanding of Quality Control principles and practices. Proficiency in performing Root Cause Analysis (RCA), Corrective Action Preventive Action (CAPA), and other Quality Tools like Pareto Analysis, Call Cali...

Job Title: Associate Manager - Customer Experience (Quality) Location: Hyderabad Company Description: Sutherland is seeking a reliable and detail-oriented person to join us as Associate Manager - Customer Experience. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Description: The main job of an Associate Manager Quality is to manage productivity of QA and aid in their effectiveness. He/she should be conducting transaction auditing sessions and JMS sessions for Q-reps. He/she must keep the QAs motivated and work as a team, making sure each ...

Job Title: Quality Analyst Location: Bangalore Working Days: 6 Days a Week ( Sunday week off ) Must Know anyone (1) of these regional language : 1.Hindi 2. Marathi 3.Gujarati 4.Kannada 5.Tamil 6.Malayalam 7.Telugu 8.Bengali Salary: As per the candidates last drawn salary and experience Roles and Responsibilities Conduct quality analysis to identify areas of improvement in call center operations. Perform root cause analysis on customer complaints and feedback to resolve issues promptly. Develop and implement quality improvement initiatives using tools like Pareto charts, Fishbone diagrams, and Control Charts. Collaborate with team members to ensure adherence to quality standards during call m...

Job description Job Title: Quality Analyst Sales BPO Location: Bangalore ( koramanga) Experience: 1-2 years no of requirements-10 Job Description: We are looking for a Quality Analyst with 2-3 years of experience in a Sales BPO environment to monitor and improve call quality, ensure compliance, and enhance customer interactions. The ideal candidate should have a strong understanding of 7 QA tools, Root Cause Analysis (RCA), and call calibration processes. Key Responsibilities: Monitor and evaluate sales calls to ensure adherence to quality standards. Conduct Root Cause Analysis (RCA) to identify performance gaps and suggest corrective actions. Utilize 7 QA tools to analyze data and improve p...

Minimum 1 year EXP as a Quality Analyst & total 3 years Exp in BPO. experience in E-commerce industry will be added advantage 6 days working (1 day rotational off) Graduate should be fluent in English & Hindi communications. Connect on 7697428237 Required Candidate profile Knowledge of TNA / TNI / BQ management / Quartile management / Call Quality Analysis / should have good Presentation skills,excel and report preparing. Candidate should have good Presentation skills.

Job Description: The Specialist Quality will be responsible for evaluating and ensuring high-quality customer interactions in an international voice-based contact center. This role focuses on monitoring calls, identifying opportunities for improvement, and ensuring compliance with internal and client-specific standards. The ideal candidate should have hands-on experience with voice quality audits and a strong understanding of international contact center metrics. Key Responsibilities: Conduct call audits to evaluate communication, customer experience, compliance, and process adherence Identify and flag deviations from quality parameters and suggest corrective actions Share constructive feedb...

Role & responsibilities Inspecting methods to inspect,test, and evaluate products and production equipment Ensure that products adhere to quality standards Preparing reports by collecting, analyzing, and summarizing data Knowledge in Instrument Handling, PPAP, control Plan, FMEA, Process flow, IATF&VDI documentation 8D resolving skills Maintain 3C&5S in the company Preferred candidate profile A Quality Engineer should be experienced in documentation like 8D Analysis, SPC, PPAP, control plan, FMEA, and have management skills is most preferred

Job description Key Responsibilities: Manage and improve quality assurance processes. Monitor team performance and ensure adherence to quality standards. Conduct audits and provide constructive feedback. Collaborate with teams to design and implement quality improvement plans. Ensure compliance with company and client standards. Qualifications: Proven experience in a quality management role within a BPO setting. Strong analytical, communication, and leadership skills. Ability to handle performance metrics and reporting. Kindly apply or share resume on below whatsapp number- 7977519951

Job Description: Audit transactions by Customer Service Representatives, Technical Support, and/or Sales based on internal quality assurance and/or external customers to provide an excellent experience Reporting - Creates & updates Customer Experience reports (e.g., Daily Internal Errors, Scorecard Upload, MIS, etc.) for the account by retrieving and updating the respective files and data. Maintains the files updated for accurate analysis and process improvement / innovation. Targeted analysis - Reviews, analyzes, and interprets data that affects Customer Experience metrics. Highlights areas for improving immediate necessities, and overall strengths impacting customer experience. Creates eff...

Job Location: Pune Designation: Deputy Manager Shift: 5PM 2AM. Mode: Hybrid (3 WFO, 2 WFH). Sat-Sun fixed off Key responsibilities: Single point of contact for driving CI and Quality Support for the assigned account. Connect and collaborate with Client independently on a regular basis to understand the VOC and early warning signal on escalations Lead and guide a team of Improvement Consultants (BB's) Ensuring Implementation of Quality Standards in the account as per the Organization requirements Design and deploy consistent improvement framework to enhance customer satisfaction Facilitation of Metrics Management. CPMs/KPIs and mitigation plans to avoid penalties if any Execute client project...

Experience: International voice experience required for this role Sales experience will be add on Minimum one year of on paper exp as Quality Analyst, Excellent communication skills

Role & responsibilities Monitor daily inbound and outbound operations to ensure adherence to quality standards and SOPs. Conduct routine quality checks on packaging, labelling, inventory storage, and dispatch processes. Implement and maintain quality control systems within the warehouse. Conduct Root Cause Analysis (RCA) and Corrective & Preventive Actions (CAPA) for any process deviations or customer complaints. Maintain documentation for non-conformities, inspection reports, and audit findings. Use quality tools such as 5 Whys, Fishbone Diagram, Pareto Analysis, and Control Charts to analyze quality data and drive improvements. Train floor staff and supervisors on quality procedures and st...

N Consulting Global is looking for java production support to join our dynamic team and embark on a rewarding career journey Monitoring and Incident Management:Monitor the health and performance of Java applications in a production environment Respond to and resolve incidents, ensuring minimal downtime and impact on business operations Collaborate with development teams to identify and address recurring issues Troubleshooting:Investigate and diagnose complex issues related to Java applications and their dependencies Provide root cause analysis for incidents and implement permanent fixes Performance Optimization:Identify and implement performance improvements for Java applications Work closel...

Experience/Knowledge of 7 QC tools. Pareto Analysis, Check Sheet, Fishbone, WHY-WHY Analysis, Dip Checks, Feedback & Coaching, Call Monitoring experience. CSAT, NPS and AHT. Able to effectively meet contractual SLAs pertaining quality audit targets Deliver feedback on all audited transactions within the specified timelines Conduct Team briefings on performance, qualitative inputs, process updates, top errors identified through monitoring, Q&A Lead Calibration & call listening sessions with cross function teams to ensure quality standards are maintained Experience/Knowledge of 7 QC tools. Pareto Analysis, Check Sheet, Fishbone, WHY-WHY Analysis, Dip Checks, Feedback &Coaching, Call Monitoring...