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Problem and Knowledge Management

Problem and Knowledge Management

Wipro

3 - 5 years

4 - 7 Lacs

Pune

Posted:1 month ago| Platform:

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Skills Required

itil framework knowledge management problem management pareto analysis incident management molecular biology biotechnology biology quality control teaching aquaculture fmea quality assurance fisheries life sciences zoology pcr itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

3-5 years of experience in Problem & Knowledge ManagerITIL framework knowledge and operational experience in Problem Management, Knowledge Management & Incident Management.Worked as Problem Coordinator with understanding of running Major Incident Management processes including producing MIRs, producing RCAsWell versed with various problem solving techniques like Pareto, FMEA, 5 Whys, Fish-Bone etc.Experience in defining processes and driving their maturity & providing delivery in multi-tower environments.Ensuring that all Service Towers interface into the overarching process framework & removal of SILOsEnsuring that all Resolver Teams and Service Towers that interface to the process understand their obligations when operating within the processBe responsible for maintaining a Problem Management Database including a Known Error DatabaseReview & approve the knowledge articleCoordinate with the technical teams to get the KB (Knowledge base) article update

Mandatory Skills:

Process Advisory.
Experience3-5 Years.

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Problem and Knowledge Management