91 Pareto Analysis Jobs - Page 2

Experience 2 to 3 Years in Quality Department Experience with BPO Industry Willing to work in Night shift Quality Assurance Specialist must demonstrates complete familiarity with all aspects of quality of data entry including performance, professionalism, ethical standards, policies, guidelines and procedures Quality Assurance Specialist should monitors data entry performance, working with supervisors to implement improvement plans Should prepares quality reports by collecting, analyzing, and summarizing information and trends Quality Assurance specialist must prepares and conducts audit work in accordance with acceptable audit standards and plans. A minimum productivity requirement is defined as being between 2 and 3 QA Evaluation forms completed per hour on average or as expected for the process from time to time Quality Assurance specialist should be able to handle Internal and external audit QAS should maintains all records of QA activities, to include QA identified issues Quality Assurance specialist / Quality Analyst should have knowledge to handle rebuttal process Maintains effective working relationships with members of training, quality, and various levels of management Quality Assurance Specialist must collaborates with Training team to direct QA issues to appropriate existing channels for investigation and resolution Quality Assurance Specialist / Quality Analyst should continuously updates job knowledge by studying trends, developments in associates performance standards, and quality assurance in general Quality Assurance specialist should participates in periodic calibrations, as well as quarterly center evaluation programs Quality Assurance Maintains professional standards and ethical practices inherent to the position

Do you have more than one vacancy for this job? Location: Hyderabad, Telangana, India Company Description: About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, theyre our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. Weve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless as a service model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Job Description: We are seeking a highly skilled and motivated Manager - Customer Experience to join our team. In this role, you will be responsible for developing and implementing effective training programs while ensuring high-quality standards across the organization. Design, develop, and implement comprehensive training programs to enhance employee skills and performance Conduct training needs assessments and create tailored learning solutions for various departments Manage and maintain the organization's quality management system, ensuring compliance with industry standards Lead quality assurance initiatives and continuous improvement projects Develop and track key performance indicators (KPIs) for both training effectiveness and quality metrics Conduct regular quality audits and implement corrective actions as needed Collaborate with department heads to identify training needs and quality improvement opportunities Mentor and guide team members in both training and quality management practices Stay updated on industry trends and best practices in training methodologies and quality management Prepare and present reports on training outcomes and quality performance to senior management Qualification: Bachelor's degree in Business Administration, Human Resources, or a related field Minimum 5-7 years of experience quality management roles Rich Experience in BFSI domain Proven track record in developing and implementing successful training programs Strong knowledge of quality management systems and process improvement methodologies Excellent project management skills with the ability to manage multiple initiatives simultaneously Advanced analytical and problem-solving skills Outstanding communication and presentation abilities Strong leadership skills with experience in team management Proficiency in learning management systems and quality management tools Certifications in Training Management and Quality Management (e.g., Certified Training and Development Professional, Six Sigma Black Belt) preferred In-depth knowledge of industry standards and best practices in training and quality management Ability to adapt to changing priorities and work effectively in a fast-paced environment Excellent interpersonal skills with the ability to build relationships across all levels of the organization

Role & responsibilities: Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) Contribute to maintaining forms and legends documents Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Preferred candidate profile: Strong attention to detail. Self-starter, sense of urgency and works well under pressure. Demonstrated ability to multi-task and meet timelines of deliverables. Proficient in Microsoft Office. Strong communication skills, both written and verbal. Qualification : Graduation -Upto 6.5 LPA -Location: Mumbai, Bengaluru, Kolkata & Pune Interested, Reach out to: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Candidates who want to apply for the role can share their CV's to Email: saumyasirothiya@aesl.in Share your Cv's through whatsapp: 9625972018 Job Title: Quality Analyst Desired Work Experience: - 6-7 Years as a Quality Analyst Educational Qualification: Graduate and Above. Woking Days: 6 Days; Rotational Day Shifts and Rotational Off Work Location: Mayapuri, Delhi Role & responsibilities Implement and ensure Call Quality Audit. Implement relevant measures to achieve desired level of Customer Satisfaction. Monitor Call Quality & Analyze training gaps required for Customer Satisfaction. To ensure that our call center agents are interacting with customers in accordance with company's set guidelines and are serving in best interest of business. Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance. Work on a continuous process of evaluating and identifying key behavior that drives sale and improve customer experiences.

Responsibilities Monitors all interactions and ensures accuracy of the same with on-time/immediate feedback to the floor Coordinates and facilitates call calibration/training sessions for call center staff Publishes quality trends, feedback and improvement / enhancement reports Conduct quality monitoring and coaching Deal tactfully and courteously with clients Produce Quality reports and dashboards such as TNI, Pareto etc. Drive process improvement and ensure process compliance Contribute to the development of the short and long term goals of the process Ensure quality, NPS and CSAT targets are met at all times Drive first call resolution and quality initiatives in the program Skillset Excellent oral, written and interpersonal communication skills. Exceptional listening and analytical skills. Intermediate level of knowledge in MS-Office. Works accurately and with an eye for details. Sales experience is required either retention or acquisition. Okay with Project-based type of employment Willing to work onsite for a shifting schedule.

Quality Analyst || Voice Process || International BPO Must have Exp as a QA in to International Voice Must have worked in to International Voice Location - Mumbai , Pune , Bangalore 5 Days Experience working into BPO Domain is a MUST Overall 3+ years in BPO/ Contact Center Only Graduates Excellent Communication Skills Rotational Shift Opportunity to work in a fast-paced, international work environment Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Role & responsibilities 1. Quality Strategy & Planning- Define and implement the Quality Strategy aligned with business goals and customer expectations. Drive continuous improvement initiatives to enhance product quality and reduce cost of poor quality (COPQ). Set quality KPIs and monitor performance against benchmarks. 2. Defect Analysis & Corrective Actions Lead root cause analysis (RCA) of internal and customer-reported defects. Ensure implementation of effective corrective and preventive actions (CAPA) using 8D, DMAIC, or other tools. Review defect trends and introduce proactive measures to eliminate recurring issues. 3. Team Building & Training Develop an efficient team structure for the Quality department across all shifts. Mentor and train quality engineers, inspectors, and shop floor teams on defect identification, control plans, and inspection techniques. Build a culture of ownership, quality consciousness, and accountability within the team. 4. Process Control & Review Mechanisms Establish robust incoming, in-process, and final inspection procedures. Implement quality gates at critical stages of production. Conduct periodic quality reviews with cross-functional teams. 5. Rejection Control & First Time Right Drive initiatives to ensure reduction in internal and customer rejections. Monitor process capability (Cp, Cpk) and ensure adherence to specifications. Promote First Time Right approach across departments including melting, molding, and machining. 6. Documentation & Compliance Ensure adherence to ISO 9001 / IATF 16949 / customer-specific requirements. Maintain QMS documentation, SOPs, and calibration records. Coordinate with third-party inspectors, customers, and certification agencies. 7. Customer Communication & Support Act as the key quality contact for customer audits, complaints, and visits. Provide timely and effective resolution to quality-related customer concerns. 8. Technology & Systems Implement quality management systems (ERP/MES/QMS). Leverage data analytics for decision-making and quality improvement. Desired Profile Experience: 15+ years of experience in Quality Assurance in a casting foundry (SG Iron, CI, or Aluminum); minimum 5 years in a senior leadership role.

Quality Analyst | International BPO Must have Exp as a Quality Analyst into International Voice (Mandate) Exp Working in to International Voice Process (Mandate) Graduation Mandate Loc - Pune , Mumbai , Bangalore Need Excellent Communication Ready to Work in Rotational Shift and Off 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Should have in depth knowledge of ISO 9001, ISO14001, & ISO 45001 standards. Certified internal auditor / Lead Auditor will be an added advantage. Proficiency in GD&T and engineering drawing standards. Knowledge about manufacturing processes / work experience in chemical etching process , electroplating , mechanical stamping, furnace operations etc. Should have detailed knowledge on process validation , feasibility study and part qualification methods. Collaborate with CFT to support new part development , process improvement, and risk management. Sound knowledge of risk assessments, PRD, CP, FMEA, and RCA (5 Why, 8D problem solving, Fishbone Diagram, and Pareto Analysis). Ability to perform and interpret tolerance analysis , SPC & measurement system evaluations . Lead a Team of 10-15 quality technicians and 3-5 quality engineers Train and mentor IQC & IPQC teams and promote quality culture and continuous improvement . Documentation – Creating and maintaining quality documentation, standardization and creating and developing quality business processes and systems Monitor quality KPIs , analyse trends, and report findings to the reporting manager. Take appropriate corrective actions on time to prevent recurrence. Responsible for conducting Inhouse QMS & Process Audits periodically as per the schedule. Lead and coordinate internal and external audits (supplier) , ensuring timely closure of non-conformities. Oversee calibration and validation of equipment, including master gauges, ensuring traceability and accuracy. Manage internal / external customer complaints , conduct a detailed root cause analysis , and implement corrective and preventive actions (CAPA) on time. Excellent leadership, communication, and analytical skills. Proficiency in MS office, ERP/MES systems , quality management software, data analysis. Understanding of industry specific regulatory standards and safety requirements (e.g., ISO, CE, UL, RoHS, REACH), is an added advantage. Education and Experience Required : Engineering in Mechanical with minimum 7-10yrs of work experience in Quality assurance is desired. Experience of working in stamping, chemical etching or electroplating industry is preferred. Skills:- 8D Problem Solving, ISO 14001, ISO 45001, ISO 9001, Measurement Systems Analysis (MSA), Production Part Approval Process (PPAP), Quality Assurance (QA), Statistical Process Control (SPC) Education: - Bachelor of Engineering / Bachelor of Technology (B.E./B.Tech) - Mechanical Engineering Ohmium is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

With a legacy of over 30 years, Inspirisys has excelled in driving digital transformation through cutting-edge technologies and as a subsidiary of CAC Holdings Corporation Japan, we embrace the core tenets of Japanese work culture, prioritizing quality and attention to detail to ensure our solutions meet the highest standards. This expertise has solidified our position as a trusted partner for industry-leading OEMs in the digital age. We specialize in custom-tailored solutions in Infrastructure, Enterprise Security & Risk Services, Cloud, Banking and Product Engineering & Development, empowering clients to meet their digital objectives. Role Summary: As a Team Lead, you will support the quality team in PMO activities. This role demands a deep understanding of CMMI Dev ML 5 Appraisal and ISO 9001:2015, ISO 14001-2015, and ISO 27001-2013 audits for software development and services projects. Key Responsibilities: Strong experience in ISO 9001:2015 & CMMI Level 5 Dev & Services standards. Hands-on experience as an ATM for CMMI Level 5 Development certification. Experience in frameworks like Agile, SAFe Agile, Kanban and DevOps etc. Knowledge of Statistical Process Analysis methods and tools (Control Charts, Pareto Analysis, Minitab, Crystal Ball etc.) Strong expertise in handling PMO activities. Capability to understand business requirements and design suitable processes. Skilled in identifying gaps/improvement opportunities/risks in the existing QMS. Competence in planning, coordinating, and conducting internal audits. Ability to support business activities and projects as a process facilitator. Qualification: Minimum 8 years of experience in QA as Process facilitator, Auditor etc. A Professional bachelor s degree or postgraduate degree in Science (Regular Course) from an accredited university. Certifications such as ISO 9001:2015 Internal Auditor/LA, Certified ATM, CSM etc. Excellent communications skills. Proficient in MS Office.

Auditing of the process and making improvements Must have experience in the Voice process Six Sigma Certification is a mandate Should have done a successful project in the Green belt Need 7+ years of experience in total HR Deeksha 7697428237 Required Candidate profile Candidate must have experience handling a team of Quality Analysts Candidate must have knowledge of 7 QC Tools Candidate must have experience In Telecom Process.

3-5 years of experience in Problem & Knowledge Manager ITIL framework knowledge and operational experience in Problem Management, Knowledge Management & Incident Management. Worked as Problem Coordinator with understanding of running Major Incident Management processes including producing MIRs, producing RCAs Well versed with various problem solving techniques like Pareto, FMEA, 5 Whys, Fish-Bone etc. Experience in defining processes and driving their maturity & providing delivery in multi-tower environments. Ensuring that all Service Towers interface into the overarching process framework & removal of SILOs Ensuring that all Resolver Teams and Service Towers that interface to the process understand their obligations when operating within the process Be responsible for maintaining a Problem Management Database including a Known Error Database Review & approve the knowledge article Coordinate with the technical teams to get the KB (Knowledge base) article update Mandatory Skills: Process Advisory. Experience3-5 Years.

Designation - Quality Analyst/ Sr. Quality Analyst Job location- Chennai /Kochi/Mumbai Salary Range - 3LPA - 5LPA (Depends upon interview) Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. Contact Person :HR Suman (9934827654) share CV via WhatsApp OR Sumankumari1@policybazaar.com

Languages Known - Tamil is Must Responsibilities:- High performance delivery on all quality parameters Audit chats/email interactions on Product/process, Communication and soft skills parameters Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion Data analysis and making designated reports/decks Participate in calibrations to ensure consistent scoring & feedback delivery approach Communicate to heighten awareness and focus on importance of positive customer experience Make recommendations and drive process improvement Reduce learning curve and help enhance product/process knowledge of new joinees Ensure that internal policies, procedures, and compliance regulations are being followed Customer/Client Interactions by using process knowledge and highlighting key areas to work on Prepare TNA, publish and execute for 100% closure Real Time Support (Production/Live Support) on the floor as per the business requirement Desired Skills: Must understand Audit & Coaching process Excellent writing and comprehension skills Extremely good verbal & written communications skills Technical knowledge of English communication - sentence construction, grammar, punctuation etc. Effective Presentation, Feedback & Coaching skills Hands on experience on MS-Office; preferably on MS-Excel and Power Point Customer orientation and Customer Service Attitude Effective problem-solving skills and Highly energetic & enthusiastic Interpersonal skills and Team work Ability to handle/analyse data to generate Quantitative and Qualitative analysis

Role & responsibilities: • Lead, guide, and mentor a team of quality analysts to ensure adherence to quality standards and best practices. • Review, monitor, and evaluate quality metrics, audit findings, and team performance reports. • Drive process improvements, standardization, and calibration to maintain consistency in quality checks. • Act as the escalation point for quality-related issues and provide actionable solutions. • Conduct regular team meetings, one-on-ones, and feedback sessions to drive performance and engagement. • Collaborate with cross-functional teams (Operations, Training, Compliance) to align on quality objectives. • Develop and deliver quality improvement initiatives and training sessions. • Ensure compliance with internal policies and external regulations. • Track KPIs, prepare performance dashboards, and report on quality trends to senior management. Preferred candidate profile: : Minimum 3-4 years of proven experience in leading a team within the quality domain (BPO, KPO, or similar environments preferred). • Strong knowledge of quality frameworks (e.g., Six Sigma, ISO, COPC preferred but not mandatory). • Excellent interpersonal, leadership, and conflict resolution skills. • Strong analytical thinking and attention to detail. • Ability to work under pressure and manage multiple priorities effectively. • Proficiency in MS Excel, PowerPoint, and reporting tools. • Bachelor's degree or equivalent qualification (preferred). Should have managed minimum 15-25 team members

Responsibilities: guidelines while Quality Auditor Job description: The quality auditor is responsible for evaluating and improving the quality and effectiveness of the processes within the organization. This role involves conducting audits, identifying defects, analysing performance metrics, providing actionable feedback, and collaborating with cross-functional teams to resolve issues and customer interactions. Eligibility criteria: Minimum of 2 years of experience as a quality auditor in sales and support Key Abilities: Evaluate customer interactions, identify areas for improvement, and provide actionable feedback to enhance agent effectiveness Experience in analyzing trends, conducting root cause analysis, and collaborating with cross-functional teams to drive continuous quality improvements Thorough knowledge of industry-standard tools & good communication skills Organized, self-motivated, and proactive, with the ability to prioritize tasks Flexible approach and ability to adapt to changing business needs and processes Excellent analytical skills, organization, critical thinking, and problem-solving skills Proficiency with computers, especially MS Office (Specifically Excel), Power BI, and other analytics software Ability to recognize patterns and trends in large data sets and use numerical information to develop business strategies Excellent presentation, research, and verbal and written communication Ability to summarize and explain complex information to others Responsibilities: Assess and monitor both inbound and outbound sales calls, focusing on adherence to company scripts, customer engagement strategies, and sales processes. Evaluate various customer support interactions, including calls, emails, live chats, and other communication methods, to confirm compliance with company policies, procedures, and quality standards. Identify opportunities for improvement in customer interactions by evaluating key performance metrics such as professionalism, tone, problem-solving effectiveness, empathy, and product knowledge. Ensure all interactions meet service quality standards, enhance customer satisfaction, and comply with established quality guidelines while driving efficiencies and maximizing customer value. Provide management with actionable insights on areas needing improvement that directly impact both customer experience and sales results. Work collaboratively with cross-functional teams to implement corrective actions and preventative strategies to improve the overall customer experience and boost sales growth. Track key performance indicators (KPIs) related to sales quality and customer satisfaction over time, providing leadership with insights and identifying areas for improvement. Perform trend analysis on reviews to uncover gaps in customer support processes, sales techniques, and areas for improvement in customer satisfaction, process compliance, and upselling opportunities Take initiative by suggesting strategies and changes that help meet business objectives and drive performance Work with the enablement team and use root cause analysis to suggest required training Demonstrate necessary soft skills in all communication formats/channels and be cognizant & respectful of regional and global interaction nuances Maintain reports and data to provide valuable insights into business performance and individual representative effectiveness Demonstration of measurable streamlining initiatives by using quality methodologies and a thorough understanding of Global Quality Guidelines Positioning the right questions to encourage solution-driven thinking and have an empathetic approach to the learner's abilities and feelings Desired Skills and Competencies: Attention to detail Strong communication skills Analytical & critical thinking Accountability Transparency and integrity Emotional Intelligence Focused

Foundever is currently seeking a Call Quality Analyst for their Telecom Process into ISP for Navi Mumbai location. The ideal candidate must have a minimum of one year of experience as Quality Analyst for international process. Join us and be part of our dynamic team! About the Role - Responsible for calibrating and supporting quality standards. Participates in joint call (contact) monitoring with client, client services team and call center team. Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner. Analyze customer satisfaction and dissatisfaction data; recommend solutions to address root cause. Monitor quality and accuracy attributes; recommend solutions to address root cause. Assist in customization of quality review guidelines per client specification and creation of plans to achieve quality/customer satisfaction goals. Provide recommendations on improving the quality process to achieve goals and objectives. Well versed with 7 QC Tools, Fishbone pareto Analysis, Quality Tools. Develop a strong partnership with Client quality contacts to ensure quality goals and objectives are calibrated. Coordinate efforts with Educational Services to ensure that appropriate training and development is in place to address client quality initiatives. Monitor COPC requirements for the site. Responsibilities - Responsible for calibrating and supporting quality standards. Participates in joint call (contact) monitoring with client, client services team and call center team. Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner. Analyze customer satisfaction and dissatisfaction data; recommend solutions to address root cause. Monitor quality and accuracy attributes; recommend solutions to address root cause. Assist in customization of quality review guidelines per client specification and creation of plans to achieve quality/customer satisfaction goals. Provide recommendations on improving the quality process to achieve goals and objectives. Well versed with 7 QC Tools, Fishbone analyses, pareto Analysis, Quality Tools. Develop a strong partnership with Client quality contacts to ensure quality goals and objectives are calibrated. Coordinate efforts with Educational Services to ensure that appropriate training and development is in place to address client quality initiatives. Monitor COPC requirements for the site. Qualifications - HSC/Grad Required Skills Basic PC skills Strong customer service and interpersonal skills Good verbal and written communication skills Research, analytical and problem-solving skills Preferred Skills Knowledge and effective use of quality management processes and tools Ability to work well independently or within a team Shift Window : 24 x 7 Week offs : Any 2 days in a week work location Airoli

Send resume: Raveena@wissenpro.com | Call: 70320 46318 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports, and utilize 7 QC tools for quality tracking and analysis. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.

Send resume: Raveena@wissenpro.com | Call: 70320 46318 Role: Manager Quality / Training & Quality Manager Role and Key Responsibilities: Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement and drive the QA process and structure Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders Implement initiatives and projects to counteract any possible trends, drive business KPIs Aggregate audit findings and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency Analyse quality and performance trends to provide recommendations for program improvement Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability

Total 5 Yrs exp out of this 1.5 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407

Position: Quality Analyst Location: Noida Department: Quality Team Salary: Upto 45K CTC *** IMMEDIATE JOINER'S REQUIRED OR MAXIMUM 10 DAYS*** Overview: We are seeking a detail-oriented Quality Analyst with a strong background in sales to join our dynamic team. The ideal candidate will ensure the highest quality of our sales processes and deliverables, helping to enhance customer satisfaction and drive revenue growth. Key Responsibilities: Quality Assurance: Develop and implement quality assurance processes for sales activities. Conduct regular audits of sales calls, emails, and customer interactions to assess compliance with company standards. Identify areas for improvement and recommend solutions to enhance sales performance. Data Analysis: Analyse sales data to identify trends, patterns, and areas for improvement. Create reports and dashboards to communicate findings and support decision-making. Collaboration: Work closely with sales teams to understand processes and identify quality gaps. Collaborate with training teams to develop materials that address identified quality issues. Customer Feedback: Gather and analyse customer feedback to assess the effectiveness of sales strategies. Develop actionable insights to enhance customer experience and satisfaction. Training and Support: Assist in the onboarding and continuous training of sales staff on quality standards and best practices. Provide ongoing support and coaching to improve sales techniques and customer interactions. Continuous Improvement: Stay updated on industry trends and best practices in quality assurance and sales. Foster a culture of quality within the sales team by promoting best practices and recognizing high performance. Root Cause Analysis: Conduct root cause analysis (RCA) in identified defects/errors and suggest preventive measures for future releases. Qualifications: Any Bachelor's degree 2+ years of experience in a sales/ Customer Service role as Quality Analyst, with a proven track record of achieving targets. 2+ years of experience in quality assurance or a related field. Strong analytical skills with the ability to interpret data and make informed decisions. Excellent communication and interpersonal skills. Proficiency in CRM software and data analysis tools. Preferred Skills: Experience in developing quality metrics and performance indicators. Familiarity with customer relationship management and sales enablement tools. Knowledge of quality management methodologies (e.g., Six Sigma) Contact - Bhavneet Kaur (8130575252)

Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore & Kolkata International Voice Process Must be working as Quality Analyst for minimum 1 Year on papers Must be Excellent in 7QC Tools CTC UPTO 5.5LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period PLEASE NOTE- THIS IS NOT TESTING PROFILE Role and Key Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverables and be accessible without any delay. • Client Escalation Management. • Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach. Key skills & knowledge: • Good verbal and written communication skills. • Hands on experience in MS Excel, Power Point presentations and Reporting knowledge. • Flexible to work in Shifts 24/7 Environment. • Ability to work under pressure and in strict timelines. • Exposure to online retail/ recovery will be an added advantage. Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Job Description Job Summary We are looking for an experienced process improvement professional who can identify, analyze, and resolve recurring production issues in our legacy product. The ideal candidate will implement data-driven methodologies including Six Sigma principles to reduce defects, optimize processes, and improve overall product reliability and customer satisfaction. Job Summary: We are looking for an experienced process improvement professional who can identify, analyze, and resolve recurring production issues in our legacy product. The ideal candidate will implement data-driven methodologies including Six Sigma principles to reduce defects, optimize processes, and improve overall product reliability and customer satisfaction. Key Responsibilities . Lead DMAIC (Define, Measure, Analyze, Improve, Control) projects to systematically eliminate defects in production processes . Participate in and support SEPG (Software Engineering Process Group) initiatives to improve organizational process capabilities . Implement and maintain CMM (Capability Maturity Model) practices and support process maturity assessments . Perform statistical analysis to identify patterns, trends, and root causes of production issues . Develop and implement process improvement strategies based on statistical evidence . Create and maintain process capability metrics and control charts to track performance improvements . Conduct Failure Mode and Effects Analysis (FMEA) to proactively identify potential failure points . Facilitate Kaizen events and process improvement workshops with cross-functional teams . Implement Statistical Process Control (SPC) methods to maintain process stability . Design experiments (DOE) to optimize process parameters and reduce variability . Develop control plans to sustain improvements and prevent regression . Train and mentor team members on process improvement tools and methodologies . Collaborate with engineering and operations teams to implement process changes Qualifications . Bachelor's degree in Engineering, Statistics, or related technical field . 5+ years of experience implementing process improvement methodologies in production environments . Knowledge of Six Sigma processes . Experience with SEPG (Software Engineering Process Group) activities and implementation . Knowledge of CMM (Capability Maturity Model) framework and process maturity assessments . Demonstrated success in reducing defects and improving process capabilities . Strong understanding of statistical analysis and tools (Minitab, JMP, R, etc.) . Experience with process mapping and value stream analysis . Expertise in root cause analysis techniques (5 Whys, Fishbone Diagrams, Pareto Analysis) . Proven ability to lead improvement projects and change management initiatives . Strong data analysis and visualization skills . Excellent communication and stakeholder management abilities . Experience working with legacy systems and complex processes is highly preferred Technical Skills . Advanced proficiency in statistical analysis methodologies . Experience with process modeling and simulation techniques & methodologies . Knowledge of Lean methodologies and waste elimination . Ability to analyze large datasets and extract meaningful insights . Understanding of production systems and operational workflows . Experience with process documentation and standard work development Preferred Skills . Experience with Lean methodologies and other process improvement frameworks . Experience with production monitoring and alerting systems . Knowledge of industry-specific regulations and standards . Background in reliability engineering or quality systems . Experience in the specific industry our product serves Added advantage Skills . Additional certifications in Lean, Theory of Constraints, or related methodologies . Experience in the specific industry our product serves . Working Knowledge of Six Sigma processes and tools . Additional training or certifications in ITIL, CMMI, or Agile methodologies . Advanced proficiency in statistical analysis software . Experience with process modeling and simulation tools Check Your Resume for Match Upload your resume and our tool will compare it to the requirements for this job like recruiters do.

Leading BPO in Chennai Hiring for Quality Manager Domestic Banking Process Must be a Manager Quality or tenured Deputy Manager On papers in a BPO in Domestic Banking process Over All Experience 8+ Years CTC UPTO 13LPA based on Last CTC & experience 6 Days Working LOCAL CANDIDATES PREFERED Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Role : Quality Analyst - International Voice Location: Hyderabad, India Experience: 3 - 6 years Shift Timing Flexible with any shifts (Region wise alignment) Interested candidates can call and share their updated resumes On the email (Sakshi.mahajan@marketstar.com) Please reach out Sakshi Contact No:- 7889964667 Role and Responsibilities: Conducts quality review of telephonic/email conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved. Audits sales outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed in the framework. Verifies that representatives are providing up-to-date information, following current processes, and communicating effectively with merchants. Ensure that the stipulated compliance guidelines are met and corrective measures are taken when there is a miss. Summarizes findings and recommendations and forwards them to team supervisor to use in performance discussion/assessments and/or promotional decisions. Provide coaching and guidance based on audit findings, and deliver weekly/ongoing performance feedback to associates as outlined by the business. Mentor/Transition newly hired representatives to ensure a smooth transition from the learning environment to the daily production environment. Provide formal product/process refresher training to facilitate ongoing learning. In cases of escalations by a merchant, the QA assists the representatives in preparing an RCA of the call, provides data points, or may even take the call on behalf of the representative. Maintains comprehensive working knowledge of policies, procedures, and benefits. Preferred Skills & Requirements: Management Skills. Attention to Detail. Leadership Motivational Skills. Strong Communication Skills. Multitasking. Customer Service. Problem-Solving Skills. Creativity. Ability to Work Well Under Pressure. Performance Management. Ability to Foster Teamwork. Organization. Ability to Educate Others. Basic Computer Skills. Whats in it for you? Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility. We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the worlds leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to "peoplesuccessoperations@makrketstar.com" immediately.