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1.0 - 4.0 years
2 - 4 Lacs
chennai
Work from Office
Job description Quality Analyst Language: Good English with Kannada & Hindi Roles and Responsibilities Randomly audit required number of calls on daily basis. Providing timely and accurate feedback to agents for improvement areas. Take corrective actions by doing data analysis to improve process efficiency. Work upon the action plans to improve Quality scores. Candidate Profile: Graduation is Mandatory 1-4 years' experience in call auditing Skills Quality analyst in BPO/Call center preferably in Banking Collections background Immediate Joiners Preferable. Contact Details: Imthiyas / 9994455363 Mathi / 9786099709
Posted 3 weeks ago
4.0 - 8.0 years
5 - 9 Lacs
chennai
Work from Office
Material and Supply Chain Planner About the Team The Supply Chain Team plays a pivotal role in ensuring seamless material availability for manufacturing operations. By optimizing inventory, improving supplier performance, and maintaining on-time delivery, the team supports uninterrupted production, cost efficiency, and customer satisfaction. What you can look forward to as Material and Supply Chain Planner (m/f/d): Lead end-to-end material supply chain planning, ensuring production and customer requirements are met. Manage master data, purchase orders, SAP updates, and supplier capacity to align with demand. Track deliveries, analyze inventory, and optimize stock levels to meet targets. Coor...
Posted 3 weeks ago
3.0 - 8.0 years
4 - 6 Lacs
bengaluru
Work from Office
-Monitor and evaluate voice interactions for quality assurance. -Identify process gaps and provide actionable feedback to agents. -Maintain audit records and prepare quality reports. Required Candidate profile Minimum 1 year of experience as a quality analyst on papers. Excellent Communication skills 5 days working and rotational shifts. Call or Whatsapp @ 8453399504 / 8723051470 / 9387861694 / 6002281943.
Posted 3 weeks ago
2.0 - 4.0 years
1 - 4 Lacs
chennai
Work from Office
About company: South India's leading Real estate company is hiring Call Audit professionals. Casagrand Builder Private Limited is a real estate enterprise committed to building aspirations and delivering value. In the last seventeen years, we have developed over 30 million sqft of prime residential real estate across Chennai, Bengaluru, and Coimbatore. Over 22,000 happy families across 125+ landmark properties stand testimony to our commitment. Desired Candidate Profile: Male / Female Candidates with Good Exposure from Call Audit background. Minimum 0.6 - 3 years Criteria: WORK TIMING : 8:30AM- 5:00PM WORK DAYS: MONDAY TO SATURDAY (SUNDAY WEEK OFF) Job Description : Good communication Skill....
Posted 3 weeks ago
2.0 - 4.0 years
1 - 4 Lacs
chennai
Work from Office
About company: South India's leading Real estate company is hiring Call Audit professionals. Casagrand Builder Private Limited is a real estate enterprise committed to building aspirations and delivering value. In the last seventeen years, we have developed over 30 million sqft of prime residential real estate across Chennai, Bengaluru, and Coimbatore. Over 22,000 happy families across 125+ landmark properties stand testimony to our commitment. Desired Candidate Profile: Male / Female Candidates with Good Exposure from Call Audit background. Minimum 0.6 - 3 years Criteria: WORK TIMING : 8:30AM- 5:00PM WORK DAYS: MONDAY TO SATURDAY (SUNDAY WEEK OFF) Job Description : Good communication Skill....
Posted 3 weeks ago
1.0 years
1 - 4 Lacs
bengaluru
Work from Office
Role & responsibilities Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a quality analyst on papers. Strong command on Telgu/Marathi/Gujarati/Malyalam Bengali Proficient in MS Office. Excellent analytical and listening skills.
Posted 3 weeks ago
1.0 - 6.0 years
3 - 6 Lacs
kolkata, bengaluru
Work from Office
Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With 7 QC Tools 1 Yr of QA With International BPO On Papers (Mandate) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6.5 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call H...
Posted 3 weeks ago
5.0 - 8.0 years
1 - 2 Lacs
ambarnath
Work from Office
Quality Executives with 6 years experiences in Printing & Packaging Industries Customer complaints CAPA Preparation, Closer of Complaints Testing & Analysis of samples received from the customer Purchase complaints raising with supplier & Closure Required Candidate profile Cross verify Quality records Training Quality & Production team for better output & improved performance Periodic PM & AMC of analytic instrument & calibration Prepared market sample testing & reports
Posted 3 weeks ago
4.0 - 7.0 years
3 - 5 Lacs
faridabad
Work from Office
Title: Quality Analyst (Work From Home) Company Name : Rhysley Private Limited Location: Work from Home Working Days : 6 Days (Rotational) Working Time : Rotational 9 Hour Shift (5 pm to 12 pm IST) Job Description (JD): Sales Quality Analyst Role Overview: The Sales QA will be responsible for monitoring, auditing, and evaluating sales calls and communications to ensure adherence to company processes, compliance standards, and quality benchmarks. The role will provide actionable insights, coaching inputs, and reports to improve overall sales performance and conversion rates. Key Responsibilities: Call & SOP Auditing Listen to live and recorded sales calls. Review WhatsApp/email/chat Data for ...
Posted 3 weeks ago
2.0 - 7.0 years
3 - 4 Lacs
pune
Work from Office
DESIGNATION: QUALITY ENGINEER. • JOB PURPOSE: To ensure consistent product quality in rubber manufacturing processes by implementing quality systems, conducting inspections and lab tests, analyzing defects, and driving process improvements in line with customer and regulatory requirements. • KEY RESPONSIBILITIES: • Check and test products to make sure they meet quality standards. • Work with the production and engineering teams to fix any issues. • Find Investigate product non-conformities and process deviations using 5 Why, Ishikawa Fishbone, and Pareto analysis. • Prepare and maintain Control Plans, PFMEA, PPAP, as per IATF 16949 / ISO 9001. TECHNICAL SKILLS: • Knowledge of rubber processi...
Posted 4 weeks ago
1.0 - 6.0 years
3 - 6 Lacs
kolkata
Work from Office
Apply Now Job Title Quality Analyst Job Description FOR KOLKATA Quality Analyst || International BPO Experience: Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate) Must Have Worked With 7 QC Tools 1 Yr of QA With International BPO On Papers (Mandate) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 6 LPA based on experience and perform...
Posted 4 weeks ago
2.0 - 5.0 years
3 - 4 Lacs
chennai
Work from Office
Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Should have hands on experience with 7QC tools and should be part of feedback and coaching. Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement. Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience...
Posted 4 weeks ago
1.0 - 6.0 years
3 - 4 Lacs
mumbai, hyderabad
Work from Office
We Paisabazaar is hiring for Quality Analyst/Sr. Quality Analyst (Call Auditing) profile for Mumbai & Hyderabad. Candidate should have 1 year experience in Call auditing and Call monitoring. Interested Candidates can call or WhatsApp their resume on 7982112501 (Brijesh Kumar). You can share your resume also on Brijeshkumar@paisabazaar.com Profile - QA/Sr.QA (Call Audit And Monitoring) Hiring for Two Locations - Mumbai (Malad West) And Hyderabad (Begumpet) Job Description: Auditing and listening the agents calls and Sharing feedback with them Finding the call errors and Fetal calls Strong Communication and Interpersonal Skills (Language preference-Hindi & English) Analytical and problem solvi...
Posted 4 weeks ago
2.0 - 7.0 years
0 - 0 Lacs
bangalore, jaipur, noida
On-site
Hi We are looking for Assistant Manager Quality Job description Minimum 1 -year experience as an Assistant Manager - Quality Voice Experience is mandatory. Overall experience of Minimum of 8+ year in BPO voice program from premium contact centers is required. Should have experience in managing team performance. Telecom and E-Commerce experience would be added advantage Effective monitoring of champions and providing instant feedback on productivity issues wherever required. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Graduates from any stream or Global Equivalent degree Should be willing to work in 24*7 rotational shifts 5 days workin...
Posted 1 month ago
3.0 - 10.0 years
6 - 10 Lacs
Mumbai
Work from Office
To set up and lead quality control inspectionsystems across all structural steel fabrication activities, ensuring all jobsmeet dimensional, visual, and specification standards, while supporting projectflow and on-time delivery through effective coordination, documentation, andcontinuous improvement. Key Responsibilities A. System Setup Shift Supervision Develop and implement QC inspection plans formachining, welding, painting, and final assembly stages Plan and supervise daily inspections fit-up,welding, paint DFT across shifts in line with QAP and ITP Guide and monitor QC Coordinators andTechnicians to maintain consistency and shift-wise accountability Maintain job-wise and project-wise ins...
Posted 1 month ago
3.0 - 10.0 years
1 - 5 Lacs
Mumbai
Work from Office
To perform and document stage-wise inspections offabrication jobs as per approved drawings, weld maps, and project-specificquality standards, ensuring parts are accepted or escalated at the right time,supporting smooth project flow and first-time-right execution. Key Responsibilities 1. Carry out dimensional and visual inspections forassigned fabrication jobs including fit-up, welding, grinding, and painting in line with approved ITPs and drawings. 2. Verify that jobs are fully ready before inspection confirm proper welding consumables, part marking, and drawing version beforeproceeding. 3. Tag accepted, hold, and rejected items appropriately,and update shift-wise inspection logs with tracea...
Posted 1 month ago
3.0 - 10.0 years
6 - 10 Lacs
Mumbai
Work from Office
To set up and lead quality control inspectionsystems across all structural steel fabrication activities, ensuring all jobsmeet dimensional, visual, and specification standards, while supporting projectflow and on-time delivery through effective coordination, documentation, andcontinuous improvement. Key Responsibilities A. System Setup ShiftSupervision Develop and implement QC inspection plans formachining, welding, painting, and final assembly stages Plan and supervise daily inspections fit-up,welding, paint DFT across shifts in line with QAP and ITP Guide and monitor QC Coordinators andTechnicians to maintain consistency and shift-wise accountability Maintain job-wise and project-wise insp...
Posted 1 month ago
2.0 - 7.0 years
2 - 5 Lacs
Kochi
Work from Office
Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Kochi Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Micr...
Posted 1 month ago
6.0 - 11.0 years
4 - 6 Lacs
Kolkata, Lucknow, Delhi / NCR
Work from Office
Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Call or Whatspp cv Neha 82872 67407 Required Candidate profile WFO-Lucknow not Delhi/NCR or kol Apply those who can relocate in Lucknow
Posted 1 month ago
6.0 - 10.0 years
4 - 7 Lacs
Kolkata, Bengaluru, Delhi / NCR
Work from Office
Total 6 Yrs exp out of this 1.5 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR neither Bangalore...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR neither Bangalore...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407
Posted 1 month ago
5.0 - 9.0 years
15 - 17 Lacs
Vadodara
Work from Office
Position Summary: The Manager Process Excellence (Black Belt) role is specifically designed to facilitate process/performance improvement activities and quality scores using Lean Six Sigma methodologies. Black Belts will be working closely with the senior manager on various projects that drive automation, improved processes/quality, standardization, SOPs, and customer satisfaction. Additional duties include leading, coaching, and mentoring Green Belts/Analysts, Process Owners, SMEs etc. in the use of Lean Six Sigma methodology. Serve as a strong resource to the organization on Six Sigma philosophy, theory, and application of tools and tactics by partnering with various stakeholders and leade...
Posted 1 month ago
6.0 - 10.0 years
4 - 7 Lacs
Kolkata
Work from Office
Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407
Posted 2 months ago
1.0 - 6.0 years
5 - 6 Lacs
Gurugram
Work from Office
Customer Experience Analyst/Quality Analyst ( International Voice Process) The Customer Experience Analyst conducts transaction monitoring of frontline agents' calls, emails, chat and does root cause analysis to help operations in driving the consistency of quality assurance and excellent customer experience needed to maintain client confidence and loyalty. He or she also helps the Customer Experience Team Lead/Manager in business presentations, WBRs and CE onboarding activities. Job Responsibilities - 1. Monitor and audit calls/transactions by Customer Service Representatives based on internal quality assurance and/or external customers to provide an excellent experience. 2. Provide feedbac...
Posted 2 months ago
2.0 - 7.0 years
2 - 4 Lacs
Bengaluru
Work from Office
Hiring for QA. Languages Required (Any one): Malayalam & English OR Gujarati & English OR Marathi & English Job Description: We are looking for a detail-oriented and experienced Quality Analyst (QA) from the BPO sector who is fluent in [Malayalam OR Gujarati OR Marathi] along with English . The ideal candidate will be responsible for monitoring and evaluating customer interactions to ensure the highest quality standards are maintained across all communication channels. Key Responsibilities: Monitor calls, chats, and emails to assess the quality of service delivered Identify gaps in agent performance and suggest improvements Provide constructive feedback and coaching to agents Maintain audit ...
Posted 2 months ago
1.0 - 2.0 years
3 - 3 Lacs
Navi Mumbai
Work from Office
Role & responsibilities Quality Analysis Responsibilities Identify and remedy defects within the production process Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved Compile and analyze statistical data Ensure that user expectations are met during the testing process Draft quality assurance policies and procedures Investigate customer complaints and product issues Requirements and skills Proven work experience as a Quality Analyst or similar role Experience in quality inspection, auditing and testing Excellent communication skills, both written and verbal Strong computer skills and knowledge of QA databases and applic...
Posted 2 months ago
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