200 Pareto Analysis Jobs - Page 2

Designation - Quality Analyst/ Sr. Quality Analyst Job location- Chennai /Kochi/Mumbai Salary Range - 3LPA - 5LPA (Depends upon interview) Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microso...

Designation - Quality Analyst/ Sr. Quality Analyst Job location- Chennai /Kochi/Mumbai Salary Range - 3LPA - 5LPA (Depends upon interview) Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microso...

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Mi...

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Kochi Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Micr...

Associate Manager - Customer Experience (Quality) Chennai, Tamil Nadu, India Company Description: Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients and customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. With this goal in mind, we employ various digital tools and technologies such as speech and text analytics, business intelligence tools, etc. to fetch relevant information from the data that we receive and summar...

Manager - Customer Experience Hyderabad, Telangana, India About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, theyre our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a...

For any queries Call on -9354498578 or mail resume on- AP00841743@TechMahindra.com Job description Preferred Competencies Conduct Transaction Quality Audits Conduct Transaction Data Analysis & Error Analysis Provide Transaction Quality Metrics Provide Feedbacks and suggestions for improvement Publish Dashboards at defined intervals Drive Quality Initiatives Provide data inputs to internal stakeholders Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, availability and Integrity of Data Summarizing of chats based on inputs provided Participate/lead in client/internal calibration sessions Candidates with prior QA Experience in chat handling process would b...

Position: Quality Analyst Location: Noida (Sector 63) Department: Quality Team Overview: The Quality Analyst is responsible for evaluating processes, identifying areas for improvement, and ensuring compliance with quality standards. This role involves monitoring performance metrics, conducting audits, analysing trends, and providing feedback to enhance overall efficiency and effectiveness. Quality Monitoring & Evaluation: Assess and analyse customer interactions, transactions, and operational processes. Perform audits and provide feedback to ensure adherence to quality standards. Develop and maintain quality scorecards to track performance. Process Improvement & Compliance: Identify gaps in ...

Introduction: A Career at HARMAN Automotive We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career. Engineer audio systems and integrated technology platforms that augment the driving experience Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence Advance in-vehicle infotainment, safety, efficiency, and enjoyment About The Role To lead the identification, analysis and resolution of defects in Connected Car and Car Audio products during and after assembly, ensure timely rework, root cause identification...

Opening_ Assistant Manager Quality_ Coimbatore Minimum 1 -year experience as an Assistant Manager - Quality Voice Experience is mandatory. Overall experience of Minimum of 8+ year in BPO voice program from premium contact centers is required. Should have experience in managing team performance. Telecom and E-Commerce experience would be added advantage Effective monitoring of champions and providing instant feedback on productivity issues wherever required. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Graduates from any stream or Global Equivalent degree Should be willing to work in 24*7 rotational shifts 5 days working, Rotational Wee...

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Kochi Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Micr...

Roles and Responsibilities Role Description KRAs Manage and implement quality processes and Experience in Call Auditing process Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Experience and Desired...

Roles and Responsibilities Role Description KRAs Manage and implement quality processes Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Experience and Desired Skills Experience in quality assurance ...

Job Summary We are seeking an experienced and meticulous Head of Quality to lead our Quality Assurance department. The ideal candidate will have a strong background in the sheet metal stamping industry, specifically within an automotive or similar manufacturing environment. You will be responsible for developing, implementing, and managing our Quality Management System (QMS) to ensure our products consistently meet and exceed customer expectations and industry standards, with a strong focus on IATF 16949 compliance. Key Responsibilities Quality Management System (QMS): Lead the development, implementation, and continual improvement of the company's QMS in strict accordance with IATF 16949 st...

DESIGNATION: QUALITY ENGINEER. • JOB PURPOSE: To ensure consistent product quality in rubber manufacturing processes by implementing quality systems, conducting inspections and lab tests, analyzing defects, and driving process improvements in line with customer and regulatory requirements. • KEY RESPONSIBILITIES: • Check and test products to make sure they meet quality standards. • Work with the production and engineering teams to fix any issues. • Find Investigate product non-conformities and process deviations using 5 Why, Ishikawa Fishbone, and Pareto analysis. • Prepare and maintain Control Plans, PFMEA, PPAP, as per IATF 16949 / ISO 9001. TECHNICAL SKILLS: • Knowledge of rubber processi...

DESIGNATION: QUALITY ENGINEER. • JOB PURPOSE: To ensure consistent product quality in rubber manufacturing processes by implementing quality systems, conducting inspections and lab tests, analyzing defects, and driving process improvements in line with customer and regulatory requirements. • KEY RESPONSIBILITIES: • Check and test products to make sure they meet quality standards. • Work with the production and engineering teams to fix any issues. • Find Investigate product non-conformities and process deviations using 5 Why, Ishikawa Fishbone, and Pareto analysis. • Prepare and maintain Control Plans, PFMEA, PPAP, as per IATF 16949 / ISO 9001. TECHNICAL SKILLS: • Knowledge of rubber processi...

Roles and Responsibilities * Conduct call audits to ensure compliance with quality standards and identify areas for improvement. * Monitor calls to provide feedback to agents on their performance and suggest improvements. * Develop and implement quality tools such as Pareto analysis, Fishbone diagrams, and RCA to resolve issues. * Collaborate with the team to improve outbound sales processes, metrics, and Voice Process. Desired Candidate Profile * 4-9 years of experience in a BPO or call center environment. * Strong knowledge of Quality Analysis tools such as Call Audit, Call Monitoring, Call Calibration, Feedback. * Experience with Quality Monitoring software like QC Tools.

Roles and Responsibilities Conduct quality analysis of banking processes to identify areas for improvement. Develop and implement process improvements to enhance efficiency and reduce errors. Collaborate with cross-functional teams to resolve customer complaints and improve overall customer satisfaction. Monitor key performance indicators (KPIs) to measure process effectiveness and make data-driven decisions. Identify training needs of team members and develop training programs to address them. Please share your cv at surbhi.malhotra@nlbtech.com

Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. *If interested, Please share your resume on simranbagga@policybazaar...

PRINCIPLE PURPOSE OF JO This role is to develop, measure and maintain the quality standards and drive continuous improvement initiatives. Primary role of senior quality analyst is to ensure that associates undergo a thorough quality check process and adhere to the process specific requirements. Senior quality analyst is also expected to analyze data, identify and flag potential risk areas & recommend preventive action. Senior quality analyst works closely with the operations team in achieving and maintaining accuracy and overall efficiency on the program. JOB RESPONSIBILITIES End to end deployment of quality function in assigned projects. Driving six sigma initiatives in assigned projects. R...

Dear Candidate , Please share your resume in case below profile suits - Jitendra.Pandey@cotiviti.com / 7350534498 Team Lead Quality General Summary: We are seeking a dynamic and experienced Team Leader, Quality to guide and support our quality assurance team within the healthcare domain. This role is pivotal in ensuring high standards of transactional quality, supporting continuous process improvement, and enhancing process training initiatives. The ideal candidate will have a strong background in healthcare operations, a proven track record of supporting quality management initiatives, and the ability to lead a team toward achieving operational excellence. Job Responsibilities: Team Supervi...

Job Title: Quality Team Leader Life Insurance Process Location: Gurgaon (Sector 18) Company: Globiva Work Mode: Work from Office Working Days: 6 Days (Fixed Off) About the Role: We are looking for a Quality Team Leader with proven experience in managing a QA team within the Life Insurance domain. The ideal candidate should be well-versed in call audits, calibrations, QC tools, and performance monitoring to ensure compliance, accuracy, and customer satisfaction. Key Responsibilities: Lead, mentor, and manage the Quality Analysts (QAs) team. Conduct call audits to evaluate communication, compliance, and accuracy of customer interactions. Drive call calibrations with internal teams and clients ...

Responsibilities: * Analyze product/service quality using QC tools * Ensure compliance with industry standards * Conduct Pareto analysis for root cause identification * Implement quality improvements through Quality Tools

"Interested candidates can call and email their updated resume." HR Name: Lydia Rajan Contact : 9618240011 Email Id: lydia.rajan@marketstar.com Role - Quality Analyst. Experience- 3+ Years. Location- Hyderabad. Role and Responsibilities: Conducts quality review of telephonic/email conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved. Audits sales outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed in the framework. Verifies that representatives are providing up-to-date information, following current processes, and communicating eectively with mer...

Need Immediate Joiners Need Min 1+yrs exp as a Quality Analyst from International Voice Customer Support Process BPO. Must know RCA/QC tools/Audit Process. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com