463 Outsourcing Jobs - Page 19

Responsibilities: Work with the regional RA team to prepare documents for the registration of OTC drugs and cosmetic products in non-EU countries. Provide regulatory support for select projects such as artwork maintenance and artwork support for legal department and other special projects on an as needed basis using a variety of systems internally Preparation and compilation of regulatory documentation for the registration and renewal of OTC drugs and cosmetic products for EMEA and local pool Support product registration in all EMEA regions including Nordics and Northern Cluster Manage regulatory action item (task) tables including mapping, coordination of regulatory inputs, and timing Work with Kenvue regional Skin Health & Essential Health regulatory team and/or Provider Project Manager to develop project implementation plans and manage workload planning to ensure on-time completion of projects and tasks. Creation of regulatory documents, e.g., ingredient list, regulatory clearance Manage all EU and UK cosmetics notifications Regulatory review of product specification and labeling Support Claim Table and MasterText creation Regulatory review of raw materials Regulatory review of materials change Regulatory review of formula composition Work with Kenvue cross functional partners to provide regulatory inputs for documents Regulatory review of product information file Prepare registration dossiers using regional data and liaising with manufacturing sites Support Kenvue local market contacts in their registration procedure as well as retrieving documents from APRs/GCCs Manage all cosmetic and femcare GCCs Complete market impact assessments Portfolio survey (where used of ingredients) Deliverables: Provision of weekly updates (at a minimum) to relevant Kenvue colleagues or Provider Project Manager Training off-shore colleagues with respect to raw material and formulation review and approval as well as ingredient list generation Ensuring that regulatory standards and timelines are met Creation and update of working practices for processes used between Outsource partner and North America Regulatory Affairs for Consumer products, using lessons learned approach Planning and tracking the status of ongoing regulatory projects Ensure that standards and timelines are met Use of regulatory database (RegPoint) and IT tools (GSS, CAPRI, Concerto, ArtWorks, Veracity etc.) Create and update working practices for processes used between Outsource partner and EMEA Regulatory Affairs, using lessons learned approach Plan and track resource levels required and used for regulatory support requested. Experience/Qualifications: Minimum B.S. Chemistry, Biology, or related fields Minimum of two years of experience working within a Regulatory Affairs Department (e.g., pharmaceutical, cosmetic, food supplements, etc.), with direct accountability for deliverables or a combination of direct Regulatory Affairs experience and specific interactions with a Regulatory Affairs Department by providing source documentation to CMC, Quality, or Regulatory Operations

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company s objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives What Youll Do: The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company s objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as required, corrective action through disciplinary processes Involvement and collaboration on new strategies and/or process improvements to better the team s performance Daily, weekly and monthly reports provided at both internal and external client levels Flexible team player in respect to scheduling and willing to invest additional time in to the team when necessary; including coverage when required and support in team hours tracking/progression throughout each month Assist team members to ensure service level agreements are adhered to and performance metrics met, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review, if applicable based on client requirements Creating and/or facilitating team huddles, presentations and team contest to engage our team and/or clients Ensure all employees are in line with Regulatory Compliance, Quality and CBT requirements Assist and participate in the recruiting, training and onboarding of employees, when required Champion company core values and other company programs to engage and motivate our employees Other duties as assigned Education North America - Minimum High School Diploma or equivalent is required Philippines - Minimum of 2 years post-secondary or equivalent is required Costa Rica - No Minimum requirement United Kingdom - No Minimum requirement Trinidad & Tobago - Minimum 3 CSEC passes English is compulsory in all locations Experience Previous experience in an Agent and/or Customer Service role Previous experience in a leadership or managerial experience would be an asset Certificates/Licenses: Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required What Were Looking For: INFORMATION SECURITY RESPONSIBILITIES All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role. Why Join Us Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people s lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website - https: / / www.billgosling.com / careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know. Bill Gosling Outsourcing - Where your career thrives!

What We Offer: The role directly supports North America, Latin America and Europe. Recommends and helps the implementation, organization, administration, and maintenance of compensation plans, ensuring they are aligned and consistent with Compensation strategy and overall business objectives. Provides consultation and proficiency to business leaders and Human Resource Advocates and/or Business Partners on base pay administration and incentive compensation design to align with business strategy. Primary Responsibilities Align to and support in the compensation strategy and philosophy that drives compensation programs. Participate in maintaining compensation processes like planning, analytics, and implementation of all compensation and job architecture activities in multiple countries in North America, Latin America and Europe. Create analyses and develop design recommendations for a variety of compensation programs, budgets, and tools, which may include base pay structures, annual merit programs, and short- and long-term incentive plans. Plan and administer the execution of limited or recurring project plans in support of new compensation initiatives to ensure successful execution and timely completion, which includes comprehensive change management. Support in developing and maintaining company s job architecture. Work with leaders and partners to evaluate new or changing roles and create the associated job codes in the system. Maintain the data integrity of the job catalog and/or library. Participate in compensation market data surveys to collect and analyze competitive salary information to determine company s competitive position. Support compensation team on bonus plan administration and other duties as assigned. Support annual merit planning and focal promotion processes with business clients. Collaborate with Corporate Applications and HRIS group to maintain data integrity and reporting analytics. Develop and analyze base pay market data positioning and pay ranges to ensure market competitiveness and support of overall compensation strategy. Develop an Associate Compensation Pay Package database for all countries being supported, and/or as applicable. Work with People Advocates/HR Business Partners to research internal client compensation issues and respond to requests in a timely manner. Engage business leaders and HR Business Partners to review proposed design on different pay for performance programs, policies and procedures. Basic Qualifications Ability to assess processes and make recommendations for improvement Ability to provide guidance to junior employees in the areas of compensation and analytical processes General knowledge of employment law and other areas of HR Previous experience executing compensation programs for global client groups coupled with a strong understanding of how they, and other initiatives, may impact various areas of the People organization Strong attention to detail and a high level of accuracy Intermediate to Advance Excel skills and comfort with formulas with increasing complexity Solid written and verbal communication relationship building skills; enjoys working with highly collaborative teams Ability to prioritize and work on multiple requests Solid time management and organizational skills Preferred Qualifications 5+ years of experience handling compensation strategy and programs in North America, Latin America & Europe Experience in BPO Industry is a plus Demonstrate strong analytical skills and critical thinking to conduct complex analyses and provide recommendation How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

Designation Manager - Business Development (Services) Level Middle Level of Management Vertical Manpower Outsourcing and Third Party Payroll Management Administrative & Functional Reporting MD Job Description The BDM Services will be responsible for identifying and pursuing new business opportunities in Manpower Outsourcing and Third Party Payroll Management. Responsibilities Tender, Costing & Biding Coordination & Liasoning with Client. Develop more potential Clients Identify, engage, and nurture relationships with potential clients, understanding their needs, and offering tailored outsourcing solutions. Lead the end-to-end sales cycle, from prospecting to contract negotiation and closure, ensuring a consistent pipeline of opportunities. Collaborate closely with management to ensure alignment with client requirements. Stay updated with industry trends, market developments, and competitor strategies to identify growth opportunities. Prepare and present reports, forecasts, and analyses to the leadership team regarding business development activities. Develop & execute strategic plans to achieve sales targets and expand the client base for outsourcing services. Education Qualification- Graduate / Post-graduate - Preferable MBA Experience Min 3 Years experience Skills Required Functional: Costing Marketing Tendering IT Skills: Microsoft Excel, Word, PowerPoint, and Outlook Behavioral: Good analytical skills Self Motivated Negotiation Skills Good communication skills Languages English, Hindi & Gujarati Compensation 8 Lakhs per annum Location Ahmedabad Feel free to connect HR on Whatsapp (with resume) 9099986182

Role & Responsibilities: Bank/Credit Cards Entries and Reconciliation A/P and A/R Process Payroll and Payroll Taxes Revenue Reconciliation Month / Year-end Journal Entries (Prepaid, Accrual, Depreciation, etc.) Finalization of Accounts Prepare Financial Statements, Management Reports, and Workpaper Pack Ensure that reports sent to clients are accurate and sent within scheduled timeframes Adhere to defined procedures and maintain internal documents Preferred Candidate Profile: Knowledge of Xero, QuickBooks, and other US accounting systems Strong Basic Accounting Knowledge Proficiency in advanced Microsoft Excel Comfortable Learning New Software/Tools/Apps Excellent written and verbal communication skills in English. Problem Solver, Self-motived with a strong work ethic A proactive approach to accuracy and attention to detail Willingness to work in a small team Experience: Having 1+ Years of Experience in US Accounting.

Job Title: Vice President International Business Development Location: Mumbai Experience: 15+ Years Reports To: Chief Business Officer International Business About Flamingo Infinite Your Global Solutions Hub At Flamingo Infinite, we redefine the outsourcing paradigm with a future-ready, client-first approach. With a global footprint and a commitment to excellence, we deliver end-to-end solutions across Sales, Marketing, Customer Experience, Customer Support, Debt Services Management, HR Management, Legal Support and Advisory Services. Our services are designed to enhance operational efficiency, drive innovation, and deliver measurable results for our clients. Role Overview We are seeking a seasoned and strategic Vice President International Business Development to lead and expand our footprint in the US markets. This is a high-impact leadership role responsible for driving global revenue growth, building long-term partnerships, and leading enterprise sales efforts in the international BPO space. Key Responsibilities Own and drive business development strategy for the US markets Market Research and Strategic Planning for Customer acquisitions, retentions and growth. Identify, pitch, and close large-scale outsourcing opportunities across verticals (Sales, Customer Support, HR, Legal etc.) Build and manage a strong pipeline of Fortune 1000 and mid-market clients Lead the entire sales cycle from lead generation and RFP response to contract negotiation and onboarding Collaborate with Operations & Delivery, Finance, HR, Legal, and other teams to design winning proposals Represent Flamingo Infinite at global events, client meetings, and industry forums Mentor and build a high-performing international business development team Ensure Compliances and Legal requirements fulfillment Key Requirements Minimum 15 years of proven experience in BPO/ITES with a strong focus on international business development Minimum 10 years in US market for BPO sales and client services Demonstrated Leadership skills and Strategic thinking capabilities Demonstrated ability to close multi-million-dollar deals with CXO-level stakeholders Expertise in outsourcing services including sales, customer support, HR, legal processes, and advisory verticals Strong business acumen and deep understanding of the global outsourcing ecosystem Deep understanding of prevailing and emerging Technologies in BPO/BPM spaces Excellent communication, leadership, and presentation skills Willingness to travel internationally as required Excellent understanding of BPO service lines including sales, support, advisory, and legal domains Strong command over proposal writing, sales communication, and client engagement Analytical mindset with ability to manage performance metrics and targets Proficient in using CRM tools, MS Office, and sales enablement platforms If Interested revert with updated CV

Job_Description":" MinutestoSeconds is a dynamic organization specializing in outsourcing services, digital marketing, IT recruitment, and custom IT projects. We partner with SMEs, mid-sized companies, and niche professionals to deliver tailored solutions. Requirements Position Name: Integration Suite Developer Experience: 8+ Years Location: Remote Timings: Indian IST Duration: 3 Months Start Date: Immediate Must Skills: Must have real CPI experience. Qualifications 3+ years of Integration Suite and BTP Development experience, which includes design and development of Integration Suite integration iflows. Experience with SAP is required. Experience with at least one full life cycle implementation with integrations including design, development, and support. Experience with configuring Hana DB within BTP. UI5 programming experience is desired. SAP Data Integration Architecture & Tools, BTP, API, REST, Inbound and Outbound, XML, JSON, HTTP, EDI, Encryption, Groovy, Secure File Transfer Protocol, SOAP, HANA Experience with SAP BTPs security artifacts (encryption, decryption, SSH keys) Experience with EDI integrations, API management SAP ABAP experience is nice to have. Limited travel is required for this role ","

class="job-details-content content"> Job Summary: We are seeking a highly motivated and detail-oriented Senior Accountant to join our team. The ideal candidate will have 2-5 years of overall experience as an Accountant in accounting practices. This role offers an opportunity to work in a dynamic environment and contribute to the financial success of our clients. What you will be doing: Prepare and review the work of Associate Accountants on daily basis to ensure that all business transactions are recorded like Sales, Purchases, Receipts, Payments, Credit Memos, Purchase Orders, Payroll journals, Credit card transactions etc. Support Lead accountant/ Manager to prepare & execute for month-end processes. Excellent & Effective communication with client s external customers/vendors to manage the collections/ payment process, including prompt resolution of any queries. Review and file sales tax returns in compliance with regulations, including calling tax department as required for day-shift team s queries also ensure to maintain all the records & files in an organized manner on cloud platform. What you bring: 2 to 5 years of Experience in accounting Recent experience of 2+ years in US accounting, preferably in the night shift. Strong knowledge of accounting principles Excellent verbal and written communication skills Excellent knowledge of customer support services Proficient in Microsoft Office Applications Experience working with QuickBooks (Desktop and Online) Knowledge of US GAAP or Sales tax filing process is good to have Educational Qualification: B.Com, M.Com, Inter-CA, or M.B.A (In Finance) or any equivalent graduation or post-graduation About Datastub: DataStub is a professional and reliable accounting firm that offers bookkeeping and accounting outsourcing services to businesses across the United States and Canada. With a commitment to excellence, we leverage innovative technology, streamlined processes, and skilled teams to deliver secure, cost-efficient, and high-quality accounting and finance outsourcing services. Our goal is to bring significant improvements to established and growing businesses through our expertise and dedication. In DataStub, you will collaborate with teams on exciting projects and work with well-known brands from across the globe. We ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. We value our employees and strive to create a positive work environment that promotes work-life balance and personal growth. As part of our commitment to our team, we offer a range of benefits to ensure our employees are supported and motivated. A 5-day work week that promotes work-life balance and allows our employees to take care of personal responsibilities while excelling in their professional roles. 36 annual paid leaves that can be utilized for various personal reasons, such as regional holidays, sick leaves, or any other personal needs. We believe that taking time off is essential for overall well-being and productivity. Additional special leaves for birthdays to ensure that our employees can prioritize their personal milestones without any added stress. Health insurance coverage of 3 lakhs sum insured for our employees, spouse, and children, to provide peace of mind and security for their health needs. A dedicated learning and growth budget for courses and certifications, to support our employees career aspirations and encourage professional development. Company outings to celebrate our successes together and promote a sense of camaraderie among our team members. We believe that celebrating achievements is an important part of building a positive work culture.

Accountant FinTech Accounting - ProPeersInfo - Software/Offshore Development/Outsourcing Accountant FinTech Accounting Accountant FinTech Accounting Accountant FinTech Accounting Role : Assistant Controller (Finance & Accounts) Desired Candidate should have a deep understanding of accounting principles and practices. Maintain accounting procedures and systems necessary to ensure that accounting transactions are recorded in a compliant manner, Company s accounting policies, statutory taxes and reporting requirements. Knowledge of foreign (US/UK/AUS/NZ/UAE) accounting, Intercompany transactions/reconciliation, currency exchange, tax calculations is desirable. Having working experience in Oracle NetSuite is added qualification. Proficient in Google Suite and Microsoft Office Suite, specifically Excel and PowerPoint Excellent English communication and interpersonal skills Qualification/Experience 4-10 years experience with Bachelor/Master Degree in Business/Finance CMA/CA or MBA Finance interested candidates send their CV to cv@propeersinfo.com Job Type: Full-time Salary: Best in the Industry Schedule: Monday to Friday Shift: 2pm to 11pm IST Skills: Accounts Finance Job Type: Full Time Job Location: 3 years 4 years 5 years 6 years 7 years 8+ years Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. * ProPeersInfo is the foremost ISO certified 9001: 2015 IT company, which has marked its flagship all over the world with 1000+ projects successfully accomplished.

At Syngene, Safety is at the heart of everything we do personally and professionally. Syngene has placed safety at par with business performance with shared responsibility and accountability, including following safety guidelines, procedures, and sops, in letter and spirit Mandatory expectation for all roles as per Syngene safety guidelines Overall adherence to safe practices and procedures of oneself and the teams aligned Contributing to development of procedures, practices and systems that ensures safe operations and compliance to company s integrity & quality standards Driving a corporate culture that promotes environment, health, and safety (EHS) mindset and operational discipline at the workplace at all times. Ensuring safety of self, teams, and lab/plant by adhering to safety protocols and following environment, health, and safety (EHS) requirements at all times in the workplace. Ensure all assigned mandatory trainings related to data integrity, health, and safety measures are completed on time by all members of the team including self Compliance to Syngene s quality standards always Hold self and their teams accountable for the achievement of safety goals Govern and Review safety metrics from time to time Performing analytical method validations and related documentation, as well as analysis of RM, PM, Intermediates, API, and Finished products. Key Responsibilities: Performing Chromatographic and Non-chromatographic analysis for Drug substances, Drug products, Intermediates, Excipients, etc ). Conduct the analysis on qualified techniques per the approved specification / protocol / procedures , interpret the data from analytical instruments, report the results, and promptly submit the completed documents for review within the established window. Recording of analytical observations/findings, reporting of data and results in observation data sheets, forms, logbooks, LIMS, and ELN application software, and support in preparing stability summary reports and review of final documents. Responsible for timely intimation/investigation of any events or deviations to the Department Head, QA function, supporting the related investigations to the clients, and timely closure. Instrument calibration as per schedule, hot water flushing of HPLC, and general preventive checks for laboratory instruments. Perform validation activities and method transfers for multiple client projects. Actively participate in client and regulatory audits. Ensure to follow cGMP and GDP. Preparing the certificate of analysis for standards and impurities and Reports for Analytical Method Validation and Analytical Method Transfer. Support in performing Qualification and Calibration of assigned Instruments and Equipment. Create/prepare documents, master data, and static data in LIMS, ELN, and LMS software as applicable. Outsourcing of sample testing is based on requirements and updating in respective logbooks. Coordination with engineering & maintenance and external vendors for preventive maintenance and calibration activity. Support in preparation of instruments URS, DQ, and IOP. Supported preparing standard operating procedures and uploading data in LIMS and other relevant activities per departmental requirements. Use of required safety PPE while sampling, analyzing, and working in the Laboratory. Individuals working in the GMP environment are responsible for documenting/recording the activities contemporaneously and accurately as per good documentation practices. Ensure safety compliance as per Syngene policy and EHSS requirements. Taking any other jobs by the Head QC/Group Leader/Designee. To ensure safety compliance as per Syngene policy and EHSS requirements. Educational Qualification: M Sc / M Pharma (Analytical/General chemistry) Technical/Functional Skills: Should be well versed with the latest analytical techniques like HPLC/GC, KF/KFC, IR/UV, LC-MS, GC-MS, IC, ICP-OES/ICP-MS, DSC, TGA, etc... Being well-versed in the Chromeleon data management application and LIMS will be advantageous. Experience: 3- 6 years

To understand the requirement of the station s / country s documentation and ensure jobs are executed as per standard operating procedures. Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Required Skills/Abilities: Bachelor s degree. A degree in logistics, industrial engineering, management will be an advantage / Undergraduate degree 0-3 years of job experience from BPO or logistics domain - Preferred Good knowledge in MS office Effective English communication skills, written and verbal Exposure to working with Enterprise Resource Platforms (ERPs) Detail oriented Good logical reasoning skills High level of customer centricity Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition & Engagement culture

Exciting Career Opportunity in Risk Consulting . Responsible to ensure timely delivery and quality of findings during the internal audit assignments Lead of Internal Audit / risk & controls / risk assessment engagements Coordination with all levels of stakeholders both client and internal. Establishing strong professional relationships with external clients and internal team members. Supporting the partners in driving select client relationships of the firm. Responsible for taking ownership of assignments / work allocated and being proactive for ensuring success of the assignment allocation Responsible for endtoend delivery including supervising and reviewing engagement teams. Review the working papers of subordinates, ensure proactive and regular updates on the project to both internal and external stakeholders with an endeavor to create a nosurprise working culture Support in internal risk clearance activities , if any Collaborating with other service lines within the firm for internal opportunities. Mandatory skill sets Highly skilled in Project management Excellent in Internal Audit with sector experience Retail/FMCG/Manufacturing. Meticulous and having eye for details. Quick learner and ability to work under minimum supervision Savvy/ handson in MS office excel, power point etc. Preferred skill sets Experience of working for clients across various sectors and solutions in audit and consulting firms Candidates should preferably have experience in working with the compliance / internal audit/risk management function/operations department Strong knowledge of processes and systems in their respective area of operations Should have the ability to multitask and manage multiple projects Strong project management capabilities and experience in managing a team Strong interpersonal skills and wellspoken Solution oriented and smart working individual Strong problemsolving skills paired with the ability to develop creative and efficient solutions o Ability to manage client expectations through effective communication, technical knowledge, and responsiveness Ability to multitask effectively Ability to develop and build a client base High on integrity and a selfdriven/proactive work attitude to deliver results within tight deadlines and in demanding situations Strong presentation and negotiation skills Excellent written, and verbal communication with presentation and team management skills Lead Internal Audit/ Process Audit concepts & methodology COSO Framework Processes, Subprocesses, and Activities as well as their relationship Sarbanes Oxley Act (SOX) Internal control concepts (e.g., Preventive Controls; Detective Controls; Antifraud Controls; etc.) Years of experience required 1 + years

Since 1995, Amazon has focused on being the world s most customer centric company. Our customers are worldwide, and include not just consumers, but also our sellers. World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. Over 2 million sellers offer new, used, and collectible selections to Amazon customers around the world. To meet our sellers needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas. Who we are. Within Amazon, the Selling Partner Support (SPS) Organization s goal is to enable sellers, vendors, and brand owners of any size by helping them build the business they want. We obsess over the provision of world class support, technical assistance and account management services to our global partners. We strive to predict our customers needs, create innovative self-help tools and provide solutions to help them better serve their own customers and grow their businesses. We are a primary interface between selling partners and Amazon through our Associates positive interactions and assistance. Who you are. As a Workforce Management (WFM) Real-Time Analyst (RTA), you will monitor all issues that impact service levels and take actions to resolve or reduce the impact. Notify support teams as required. Perform operational and oversight responsibilities as required to ensure all SLAs are met. Evaluates facts surrounding schedule adherence, scheduling and workforce management functions including operational situations which can impact productivity such as tool or system outages. In this role you will experience a wide range of problem solving situations that require immediate real time intervention. Key job responsibilities Responsibilities: - Real-time monitoring queue status, live channels performance, Service Level (SL) trend, and intraday KPIs, such as incoming volume, shrinkage, etc. - Initiating mitigation actions in case of backlog or SL concerns, as per the Service Level Condition Management, and engaging Operations and stakeholders on the required support. - Real-time monitoring and reporting schedule deviations, such as unplanned absenteeism, late login, unscheduled Non-Productive Time (NPT), and any other non-adherence item. - Coordinating with Outsourcing Partner sites on SL management over the 24x7 bridge. - Handling real-time tickets related to schedule change requests, NPT requests, time-off requests, etc. - Prepare and communicate daily handoff report to WFM leadership team on SL performance. - Initiating escalation process for systems outages or other high-severity events, submitting or updating tickets to the Hot Desk and Command Center as needed, and initiating appropriate tactics to protect SL. - Serving as primary interface between WFM and Site Ops leadership to establish and strengthen a fruitful partnership. - 2+ years in a contact center environment. - Proficiency in English language. - Previous experience as a Workforce Management Real-Time Analyst or similar roles. - Excellent analytical, problem-solving and attention-to-detail skills. - Ability to manage workload with autonomy, prioritize properly, and meet tight deadlines. - Excellent written and verbal communication skills to interface effectively with staff, managements, and various other internal customers and stakeholders. - Proven user-level expertise on Aspect/Alvaria/NICE or other Scheduling/WFM tools. - Proven user-level expertise on Connect or other contact routing systems. - Advanced skills using Microsoft Excel in a business environment. - Proactive approach to identify improvement areas, simplify and optimize processes