746 Outsourcing Jobs - Page 17

Location: Noida, Uttar Pradesh, India Posted Date: 06/18/2025 Were excited youve considered to Be More with iQor From Customer Interactions to Product Support, well help you reach, stretch and realize your potential Grow More with your own customized career path Learn More with award-winning training Earn More with industry-leading compensation And Care More in a culture that treats you like family and gives back to your community A world of opportunity is waiting Lets get started! Job Summary Join our dynamic marketing team as a Market Research Analyst and become an integral part of our mission to secure business with some of the most respected brands worldwide This role is pivotal in deciphering market trends and competitive landscapes, providing the insights necessary to drive our corporate sales and marketing strategies forward Responsibilities Company Profiling: Perform research across a diverse range of companies, pinpointing their main offerings, clientele, competitors, and strategic goals Customer Insights: Execute customer research to inform and enhance customer engagement strategies Intelligence Gathering: Aggregate business intelligence from a mix of external and internal sources to support informed decision-making Trend Tracking: Monitor relevant publications and data sources to provide timely updates on market and competitor activity Information Curation: Compile and maintain up-to-date briefs pertinent to clients, competitors, and the industry, serving as a resource for key internal stakeholders Research Repository Management: Maintain research repositories, ensuring the availability of actionable intelligence Skills Requirements Minimum of one year market research experience required Background in contact center outsourcing or business process outsourcing preferred Ability to comprehend solutions and effectively compare with market alternatives Curious, self-motivated and have a desire for knowledge Skilled in identifying and interpreting information of strategic importance Competent in analyzing data sources, including financial reports and company databases, to derive actionable insights Experience with crafting compelling presentations of research findings Excellent communication abilities, both written and oral Exceptionally organized with a talent for managing multiple tasks simultaneously without compromising on precision or attention to detail Proficiency in Microsoft Excel and PowerPoint Education Requirements Physical Requirements: iQor com

Modmacon is looking for Senior Project Manager - Art Outsourcing to join our dynamic team and embark on a rewarding career journey Developing project plans, including defining project scope, goals, deliverables, and schedules Assembling and managing project teams, assigning tasks and responsibilities, and monitoring progress Coordinating internal and external resources to ensure project success Managing project budgets and finances, and ensuring that all project costs are controlled and recorded Communicating project status to stakeholders, including project team members, sponsors, and senior management Managing and resolving project issues and risks, and escalating as necessary Ensuring that all project deliverables are completed on time, within scope, and to the required quality standards Continuously monitoring and evaluating project progress and making adjustments as necessary to ensure project success Developing and maintaining positive relationships with stakeholders, including project team members, sponsors, and suppliers

Marconix is looking for Web Developer to join our dynamic team and embark on a rewarding career journey Front-End Development:HTML, CSS, JavaScript: Proficiency in building the structure (HTML), styling (CSS), and interactivity (JavaScript) of web pages Responsive Design: Creating websites that adapt and function well across various devices and screen sizes Frameworks and Libraries: Knowledge of front-end frameworks/libraries like React, Angular, or Vue js for efficient development Back-End Development:Server-Side Languages: Proficiency in server-side scripting languages like Node js, Python (Django), PHP (Laravel), or Ruby (Ruby on Rails) Databases: Understanding of database management systems (e g , MySQL, PostgreSQL, MongoDB) and database design principles APIs: Developing and integrating APIs for communication between the front-end and back-end systems Full-Stack Development:Combining Front-End and Back-End: Experience working on both the client-side (user interface) and server-side (server logic, databases) aspects of web development Frameworks: Proficiency in full-stack frameworks like MEAN (MongoDB, Express js, Angular, Node js) or MERN (MongoDB, Express js, React, Node js) Version Control and Deployment:Version Control Systems: Using tools like Git for managing codebase versions and collaborating with teams Deployment: Deploying web applications on servers using platforms like AWS, Heroku, or Docker Testing and Debugging:Testing Suites: Knowledge of testing frameworks like Jest, Mocha, Jasmine for automated testing Debugging Tools: Using browser developer tools and other debugging aids to troubleshoot issues Continuous Learning and Adaptability:Staying Updated: Keeping up with the latest web development trends, tools, and best practices Problem Solving: Strong problem-solving skills to address complex technical challenges Soft Skills:Communication: Effectively communicating with team members, clients, and stakeholders Time Management: Managing deadlines and prioritizing tasks efficiently

Accountabilities Consult with business leaders and HR Partners on compensation and benefits needs in APAC Review global compensation programs and structures for regional market-competitiveness and provide recommendations for effective change Review global and regional benefits programs and coordinate with local vendors and benefit brokers to ensure programs are aligned with market competitiveness, including helping process annual benefit renewals for countries in your region Manage compensation and benefits benchmarking process to ensure jobs are correctly aligned to global structures Partner with business leaders and HR Business partners on data analytics and provide consulting on best practices in compensation and benefits program management monitoring new or revised laws and regulations for impact to regional compensation and benefits programs Partner within global compensation and benefits team to assist with strategy, design, planning, assessment and administration of compensation and benefits projects as needed, including Mergers & Acquisitions and restructuring Coordinate communication and change-management plans with local business leaders Assist with program administration and escalated associate issues within APAC Other duties as assigned Requirements Bachelor s degree or equivalent combination of education and experience 5-7+ years of experience with compensation and benefits in APAC Self-starter with ability to manage projects and job responsibilities with limited supervision Strong organizational skills with ability to prioritize work and meet tight deadlines Ability to communicate clearly, partner with various teams and influence key leaders High attention to detail with strong analytical skills and financial acumen required Strong knowledge of Microsoft Office suite

Responsibilities: Partners with and advise assigned leaders and key stakeholders by applying HR solutions to solve business problems. Serve as the HR Business Partner to assigned business leaders and their team driving operational success through corporate strategies. Provide end to end HR support, including organizational development, employee relations, labor relations, talent management, talent acquisition, performance management, development, coaching, employee engagement, and success planning activities. Exit interview process Direct and administer HR programs and processes efficiently and effectively. Partner with leaders to identify their high potential talent and support them in ensuring these individuals are set-up for continued success within Flowserve. Support managers in requisition workflow including accuracy/quality of position description and overall data accuracy. Partner with talent acquisition resources to fill open positions with high-quality candidates; support the hiring process via interviews, offer generation/approval, and escalation of hard-to-fill requisitions. Develop hiring manager capabilities in selection tools/processes to enable the best hiring decisions possible. Contribute to selection process for managerial and other key hiring decisions. Support integration of new workers, facilitate induction programs. Approve written employee actions including performance improvement plans and progressive disciplines; seek additional review from Center of Expertise and Legal as needed Investigate grievances/complaints related to disciplinary actions, protect confidentiality and sensitivity of investigation details. Support site-level employee engagement initiatives including survey participation; drive employee and manager accountability for plans to monitor and improve engagement. Provide initial counsel to managers regarding compensation (e.g., pay adjustment, promotion, etc.) and benefits requests (e.g., expatriate relocation/perquisites); escalate to the appropriate HR and business leaders for final approval. Counsel Managers on deployment of Continuous Performance Management process and influence improved compliance and effectiveness. Ensure compliance with Performance Culture objectives, actively encouraging robust performance differentiation with supported managers. Responsible for all labor documentation processing in line with local labor requirements, involving outsourcing support. Conduct regular discussions / meeting with Union Counsel Grievance addressal on case-to-case basis Long Term Settlement / Union Negotiations - with Union Counsel Handle Integrated Management System (EMS / QMS) / Customer Audit / Recertification Audits Handling Training need identification / Skill Matrix / Competency Matrix / Dept. Quality Objectives / Risk Analysis / Co-ordination with Admin for Long Service Awards / Payroll / Monthly Updates for Workmen pay-elements Co-ordinating with Govt authorities for PF / service additions / Knowledge of HR policies and practices, labor requirements, labor law. Ability to manage multiple tasks and initiatives exercising sound judgment and flexibility. Strong Interpersonal skills: ability to work cross functionally in a matrix organization. Contribute to a people first culture and inspire leaders to operate with an enterprise mindset. Uphold uncompromising safety and quality expectations. Enhance the HR brand within Flowserve with top quality work products and solutions that drive business results. Ensuring statutory compliance with related to Labor laws / Factories Act Other duties as assigned. Requirement: Ability to leverage HR data to support business partnering conversations. Previous experience in coaching and driving change management programs. Experience in working with unionized manufacturing and factory environments. Managing Legal & Statutory Compliance related to factory license / RC / Contracts etc. Experience in Workday. Ability to influence others on proposed courses of action, be firm but be diplomatic at the same time. Ability to travel as needed. MSW/MBA ( Law Degree is added advantage ) in relevant field and 8+ years relevant experience

Responsibilities: Partners with and advise assigned leaders and key stakeholders by applying HR solutions to solve business problems. Serve as the HR Business Partner to assigned business leaders and their team driving operational success through corporate strategies. Provide end to end HR support, including organizational development, employee relations, labor relations, talent management, talent acquisition, performance management, development, coaching, employee engagement, and success planning activities. Exit interview process Direct and administer HR programs and processes efficiently and effectively. Partner with leaders to identify their high potential talent and support them in ensuring these individuals are set-up for continued success within Flowserve. Support managers in requisition workflow including accuracy/quality of position description and overall data accuracy. Partner with talent acquisition resources to fill open positions with high-quality candidates; support the hiring process via interviews, offer generation/approval, and escalation of hard-to-fill requisitions. Develop hiring manager capabilities in selection tools/processes to enable the best hiring decisions possible. Contribute to selection process for managerial and other key hiring decisions. Support integration of new workers, facilitate induction programs. Approve written employee actions including performance improvement plans and progressive disciplines; seek additional review from Center of Expertise and Legal as needed Investigate grievances/complaints related to disciplinary actions, protect confidentiality and sensitivity of investigation details. Support site-level employee engagement initiatives including survey participation; drive employee and manager accountability for plans to monitor and improve engagement. Provide initial counsel to managers regarding compensation (e.g., pay adjustment, promotion, etc.) and benefits requests (e.g., expatriate relocation/perquisites); escalate to the appropriate HR and business leaders for final approval. Counsel Managers on deployment of Continuous Performance Management process and influence improved compliance and effectiveness. Ensure compliance with Performance Culture objectives, actively encouraging robust performance differentiation with supported managers. Responsible for all labor documentation processing in line with local labor requirements, involving outsourcing support. Conduct regular discussions / meeting with Union Counsel Grievance addressal on case-to-case basis Long Term Settlement / Union Negotiations - with Union Counsel Handle Integrated Management System (EMS / QMS) / Customer Audit / Recertification Audits Handling Training need identification / Skill Matrix / Competency Matrix / Dept. Quality Objectives / Risk Analysis / Co-ordination with Admin for Long Service Awards / Payroll / Monthly Updates for Workmen pay-elements Co-ordinating with Govt authorities for PF / service additions / Knowledge of HR policies and practices, labor requirements, labor law. Ability to manage multiple tasks and initiatives exercising sound judgment and flexibility. Strong Interpersonal skills: ability to work cross functionally in a matrix organization. Contribute to a people first culture and inspire leaders to operate with an enterprise mindset. Uphold uncompromising safety and quality expectations. Enhance the HR brand within Flowserve with top quality work products and solutions that drive business results. Ensuring statutory compliance with related to Labor laws / Factories Act Other duties as assigned. Requirement: Ability to leverage HR data to support business partnering conversations. Previous experience in coaching and driving change management programs. Experience in working with unionized manufacturing and factory environments. Managing Legal & Statutory Compliance related to factory license / RC / Contracts etc. Experience in Workday. Ability to influence others on proposed courses of action, be firm but be diplomatic at the same time. Ability to travel as needed. MSW/MBA ( Law Degree is added advantage ) in relevant field and 8+ years relevant experience

Responsibilities: Partners with and advise assigned leaders and key stakeholders by applying HR solutions to solve business problems. Serve as the HR Business Partner to assigned business leaders and their team driving operational success through corporate strategies. Provide end to end HR support, including organizational development, employee relations, labor relations, talent management, talent acquisition, performance management, development, coaching, employee engagement, and success planning activities. Exit interview process Direct and administer HR programs and processes efficiently and effectively. Partner with leaders to identify their high potential talent and support them in ensuring these individuals are set-up for continued success within Flowserve. Support managers in requisition workflow including accuracy/quality of position description and overall data accuracy. Partner with talent acquisition resources to fill open positions with high-quality candidates; support the hiring process via interviews, offer generation/approval, and escalation of hard-to-fill requisitions. Develop hiring manager capabilities in selection tools/processes to enable the best hiring decisions possible. Contribute to selection process for managerial and other key hiring decisions. Support integration of new workers, facilitate induction programs. Approve written employee actions including performance improvement plans and progressive disciplines; seek additional review from Center of Expertise and Legal as needed Investigate grievances/complaints related to disciplinary actions, protect confidentiality and sensitivity of investigation details. Support site-level employee engagement initiatives including survey participation; drive employee and manager accountability for plans to monitor and improve engagement. Provide initial counsel to managers regarding compensation (e.g., pay adjustment, promotion, etc.) and benefits requests (e.g., expatriate relocation/perquisites); escalate to the appropriate HR and business leaders for final approval. Counsel Managers on deployment of Continuous Performance Management process and influence improved compliance and effectiveness. Ensure compliance with Performance Culture objectives, actively encouraging robust performance differentiation with supported managers. Responsible for all labor documentation processing in line with local labor requirements, involving outsourcing support. Conduct regular discussions / meeting with Union Counsel Grievance addressal on case-to-case basis Long Term Settlement / Union Negotiations - with Union Counsel Handle Integrated Management System (EMS / QMS) / Customer Audit / Recertification Audits Handling Training need identification / Skill Matrix / Competency Matrix / Dept. Quality Objectives / Risk Analysis / Co-ordination with Admin for Long Service Awards / Payroll / Monthly Updates for Workmen pay-elements Co-ordinating with Govt authorities for PF / service additions / Knowledge of HR policies and practices, labor requirements, labor law. Ability to manage multiple tasks and initiatives exercising sound judgment and flexibility. Strong Interpersonal skills: ability to work cross functionally in a matrix organization. Contribute to a people first culture and inspire leaders to operate with an enterprise mindset. Uphold uncompromising safety and quality expectations. Enhance the HR brand within Flowserve with top quality work products and solutions that drive business results. Ensuring statutory compliance with related to Labor laws / Factories Act Other duties as assigned. Requirement: Ability to leverage HR data to support business partnering conversations. Previous experience in coaching and driving change management programs. Experience in working with unionized manufacturing and factory environments. Managing Legal & Statutory Compliance related to factory license / RC / Contracts etc. Experience in Workday. Ability to influence others on proposed courses of action, be firm but be diplomatic at the same time. Ability to travel as needed. MSW/MBA ( Law Degree is added advantage ) in relevant field and 8+ years relevant experience

About QeCAD QeCAD is a globally recognized leader in architectural drafting and visualization with over 25 years of experience. We partner with more than 100 international clients, delivering high-quality solutions in CAD drafting, BIM modeling, 3D renders, and walkthroughs. Join our team in Ahmedabad to contribute to innovative residential projects for global markets. Job Overview We are seeking a skilled ML BIM Engineer (Archicad) to join our BIM Department in Ahmedabad. This role focuses on preparing architectural drawings, models, and documentation for international markets (Australia, New Zealand, and the USA) using Archicad, AutoCAD, and Revit. The ideal candidate will have 2 to 3 years of experience, strong proficiency in Archicad, and a background in residential projects. In-office training will be provided to enhance your Archicad expertise. Key Responsibilities Understand project scope, requirements, and deliverables to ensure alignment with client expectations. Prepare approval and construction documentation sets from sketches, guidelines, and references. Collaborate effectively in a team or handle independent tasks as required. Work primarily in Archicad to develop architectural models and drawings (in-office training will be provided). Coordinate drawings across disciplines and perform quality checks to maintain high standards. Report work progress daily and update Project Management Systems (PMS) and timesheets accurately. Raise and resolve project queries efficiently to ensure smooth project execution. Qualifications & Requirements Diploma, B.E., or B.Tech in Civil Engineering or Architecture. Minimum 2 years of experience in preparing architectural drawings, models, and documentation for international markets (Australia, New Zealand, USA) using AutoCAD, Revit, or Archicad. Candidates with strong Archicad expertise can be considered even without outsourcing experience (training will be provided). Strong proficiency in architectural modeling, drawing, and documentation. Experience in residential projects is mandatory. Proficient in AutoCAD and/or Archicad/Revit. Good communication skills in English (basic required, fluent preferred). Essential qualities: punctuality, teamwork, initiative, and sincerity. Why Join QeCAD? Work with a globally recognized leader in architectural drafting and visualization. Contribute to residential projects for international clients in markets like Australia, New Zealand, and the USA. Be part of a collaborative and growth-oriented team in Ahmedabad with opportunities for training and development. How to

About Us UnitedLex (erstwhile iRunway India Pvt Ltd) is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity JOB DESCRIPTION Title: Senior Associate Location - Gurgaon (Fully Onsite) Job Profile: Primary day to day focus is commercial review of contracts and support services across client industries (Manufacturing, Retail & Consumer, Public sector (Including Government), Healthcare, Automotive and Banking & Insurance) , while supporting the client s contracting needs. The role requires the individual to be well skilled in redlining, negotiation, contract interpretation, understanding of the key risks and obligations of contracting and an ability to leverage the contract to be maximum advantage including elements of profit / margin optimization. Candidates should have strengths in teamwork (internal & external customers), contract risk/liability assessment and problem-solving. They must also have the interpersonal skills to build strong relationships with internal clients. Candidates should be experienced in working autonomously/remotely from the team/clients but open to seeking advice from senior team members when needed. The role may include local, regional, or global support and may also require travel from time to time. Responsibilities Provide advice and support in connection with a range of contract types, including drafting and reviewing, negotiating, escalating and at times, approving. Work in tandem with a Team Lead, to assess and draft contractual provisions. Adherence to client policies, procedures, and processes. Ensure that contracts and proposals are properly entered into organizational databases and securely maintained. Perform appropriate clinical, administrative and operational research to support proposal and contract development. Engage relevant stakeholders in negotiation decisions involving legal or regulatory requirements, contract standards and cost targets. Maintain deadlines on deliverables and communicate on an ongoing basis with business partners and internal clients about contractual issues. UnitedLex is committed to preserving the confidentiality, integrity and availability of all the physical and electronic information assets throughout the organization. Consistent with the UnitedLex ISMS policy and the ISO 27001 standard, every employee is responsible for complying with UnitedLex information security policies and reporting all security concerns, weaknesses and breaches. Qualifications LLB required (or regional equivalent education). 4+ years of experience in law firm and/or global corporation. Outsourcing/supplier experience desirable. Redlining experience is must. Contract and commercial drafting and assessment experience required, including exposure to high levels of client (internal or external) engagement. Ability to work remotely and within a team, build relationships with other business functions (legal, finance, compliance etc.). Good written and verbal communication skills in the local language and English. Demonstrable knowledge and judgment about contractual and commercial risks/issues in transactions. Demonstrate ability to think outside the box. Good working knowledge of the fundamental legal provisions of commercial contracts. Focused on results. Analytical approach. Please refer to our Privacy Policy at UnitedLex for information, https: / / unitedlex.com / privacy-policy /

Build strong relationships with clients. Manage daily communications (Basecamp, email, calls) Follow up on tasks, ensure accountability weekly. Handle client updates, meetings, and escalations on time. Collaborate with SEO, Content, and Design teams. Candidate Profile: 2+ years of relevant experience Excellent written and verbal communication in English High accountability and ownership of client accounts Ability to work in a fast-paced team environment Industry: Media / Entertainment / Internet Functional Area: Marketing , Advertising , MR , PR , Media Planning Role Category: Advertising Role: Client Servicing/Key Account Manager Company Profile: PageTraffic Web-Tech (P) Ltd. Search engine marketing is a highly expanding and competitive industry. And a globally respected position is earned only by a combination of talented individuals, successful methods and consistent results. Thats the secret behind the impressive growth rates of Page Traffic and its clients. Beginning as one of the first search engine marketing (SEM) companies in India, we have retained the edge to emerge as the leaders in SEM outsourcing. Today, we have offices in Chicago, New Delhi, Noida, Mumbai and satisfied clients from all over the world who have benefited from their trust in our expert and passionate SEM professionals.

About Citco: The market leader. The premier provider. The best in the business. At Citco, we ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco. About the Team & Business Line: Fund Administration is Citco s core business, and our alternative asset and accounting service is one of the industry s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. About You: 6+ years experience in a similar role with private Equity and/or Hedge Funds with exposure to outsourcing. At least 3+ years experience in managing a team Excellent knowledge of AML Regulations; Cayman and Singapore expertise preferable. Display an active interest in the financial markets, hedge fund and private equity industry. Highly collaborative, innovative, and effective verbal and non-verbal communication skills Strong Customer Relationship skills. Comprehensive knowledge of Excel, Word, PowerPoint and Vision Our Benefits Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection. Your Role: Act as a central point and coordinator on the Investor AMLCDD team. Manage your team of Investor AMLCDD specialists day-to-day including complex query management, case handling where required. Responsible for staffing management, training and development of staff. Manage escalations on a timely basis including liaison with local office and/or clients Manage and monitor the timing and quality of deliverables (SLAs). Propose and develop department-wide operational improvements in consultation with the other the wider Investor AMLCDD team. Interact directly with senior management and clients. Understand current client needs/strategies and anticipate future client needs.

About Citco: The market leader. The premier provider. The best in the business. At Citco, we ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco. About the Team & Business Line: Fund Administration is Citco s core business, and our alternative asset and accounting service is one of the industry s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. About You: You have 8+ years experience in a similar role with Private Equity and/or Hedge Funds with exposure to outsourcing. You have at least 5+ years experience in managing a team Excellent knowledge of AML Regulations; Cayman and Singapore expertise preferable. You must display an active interest in the financial markets, hedge fund and private equity industry. You are highly collaborative, innovative, and effective verbal and non-verbal communication skills You have strong Customer Relationship skills. You have comprehensive knowledge of Excel, Word, PowerPoint and Visio Our Benefits Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection. Your Role: Act as a central point and coordinator on the Investor AMLCDD Asiapac team. Manage your team of Investor AMLCDD specialists day-to-day including complex query management, case handling where required. Responsible for staffing management, training and development of staff. Manage escalations on a timely basis including paison with local office and/or clients Manage and monitor the timing and quality of deliverables (SLAs). Propose and develop department-wide operational improvements in consultation with the other the wider Investor AMLCDD team. Interact directly with senior management and clients. Understand current client needs/strategies and anticipate future client needs.

Sales Executive At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here. NTT DATA Services currently seeks a Sales Executive to join our team. The location is India, Hydrabad Sales Executive - SMB: The Sales Executive will be responsible for mid-market accounts where we have established relationships and business. The Sales Executive will determine what accounts are prepared for growth with our technology solutions. The Sales Executive will manage current relationships, develop a better understanding of the customers business needs and align our solutions. This person will maintain and expand existing relationships to cross sales vast portfolio NTT Data offerings (App, Infra, Security, resell) Duties include: Upselling into existing accounts, interacting with clients, selling NTT offerings to existing SMB accounts. Prepare account plans, work closely with our internal Practices to run the pre-sales cycle ultimately providing solutions to our client. Responsible for generating pipeline with new logo and winning new business, renew and expand the current portfolio of accounts. Positions General Duties and Tasks: 10+ years experience selling IT Services with Mid-Market companies and expanding existing accounts Strong oral and written communications skills Develop relationships with senior client executives and leverage those relationships to expand NTT DATA s business through a consultative selling approach Drive business development and sales results in assigned account(s) Build and deliver creative value-added solutions (leveraging internal and external/partner talent where applicable) Experience selling and delivering solutions-based services (digital, outsourcing, Cloud) Ability to cross-sell IT services Lead account planning efforts and develop strategic account plans Use CRM (Salesforce) and knowledge management tools Prefer experience working with offshore/onshore delivery and operations Basic Qualifications Minimum 10 years experience as Sales executive or Sales Manager with Technology solutions IT services sales background both apps and infrastructure Location: India, Hydrabad

Sales Executive At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here. NTT DATA Services currently seeks a Sales Executive to join our team. The location is India, Pune Sales Executive - SMB: The Sales Executive will be responsible for mid-market accounts where we have established relationships and business. The Sales Executive will determine what accounts are prepared for growth with our technology solutions. The Sales Executive will manage current relationships, develop a better understanding of the customers business needs and align our solutions. This person will maintain and expand existing relationships to cross sales vast portfolio NTT Data offerings (App, Infra, Security, resell) Duties include: Upselling into existing accounts, interacting with clients, selling NTT offerings to existing SMB accounts. Prepare account plans, work closely with our internal Practices to run the pre-sales cycle ultimately providing solutions to our client. Responsible for generating pipeline with new logo and winning new business, renew and expand the current portfolio of accounts. Positions General Duties and Tasks: 10+ years experience selling IT Services with Mid-Market companies and expanding existing accounts Strong oral and written communications skills Develop relationships with senior client executives and leverage those relationships to expand NTT DATA s business through a consultative selling approach Drive business development and sales results in assigned account(s) Build and deliver creative value-added solutions (leveraging internal and external/partner talent where applicable) Experience selling and delivering solutions-based services (digital, outsourcing, Cloud) Ability to cross-sell IT services Lead account planning efforts and develop strategic account plans Use CRM (Salesforce) and knowledge management tools Prefer experience working with offshore/onshore delivery and operations Basic Qualifications Minimum 10 years experience as Sales executive or Sales Manager with Technology solutions IT services sales background both apps and infrastructure Location: India, Pune

Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: R&D Programmer III Jun 24, 2025 Bangalore, India, 560064 Who we are The opportunity The Senior Clinical Programmer is responsible to provide high level skills of clinical programming support of clinical projects and regulatory submissions. The Senior Clinical Programmer is playing a lead role generating and validating analysis datasets, tables, listings and figures. The Senior Clinical Programmer participates in the development of global data standards, SDTM, ADaM and Teva s database structure. The Senior Clinical Programmer is responsible for providing professional expertise and leadership through leading departmental tasks and taking initiatives in improving clinical programming processes with focus on SAS Programming. How you ll spend your day Primarily work at the project level Provides input for budget planning Delivers assignments with quality and within timelines May oversee contingent workers and/or vendors; may provide training to others as needed Leads/co-leads clinical programming for a study or for a study or for a regulatory submission Develops, reviews, documents and performs validation of generic SAS macros Initiates and leads new processes, new methodologies and operational ideas; challenge existing ones to improve the effectiveness and efficiency of services provided Supervises and supports outsourcing activities Your experience and qualifications Bachelor s Degree/master s degree/PhD in Science, Statistics, Information Technology or equivalent combination of education and related work experience. Bachelor s Degree +3 years or master s degree +2 years in Science, Statistics, Information Technology or equivalent combination of education and related work experience. Experience in SDTM and ADaM acquainted with CDISC Guidelines and requirements. Teva s Equal Employment Opportunity Commitment Teva Pharmaceuticals is committed to equal opportunity in employment. It is Tevas global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! As a Business Analyst (Team Leader), you will engage in call research through key-spotting functions and develop logical queries to segment and categorize structured client data using cutting-edge speech analytics platforms. Your role involves extracting insights and observations from analytical results and presenting ROI-driven solutions to our clients. What Youll Do: Key Responsibilities: Analyze, assess, and recommend enhancements to the existing sprint process. Generate analytics from data produced by the Analytics platform. Ensure the timely completion of presentations in alignment with service-level agreements. Coordinate closely with your Project Manager for seamless project execution. Create reports using Excel, requiring intermediate level skills. Communicate effectively through emails and other communication channels, demonstrating: Excellent communication and writing skills. Comfortable in client interactions. Work collaboratively with cross-functional teams to efficiently meet project deliverables. Develop business requirements for creating tailored service workflows. Collaborate with the analytics manager to derive meaningful insights through data analytics. Display a strong willingness to learn and quickly adapt to new skills. Basic Qualifications Required: A bachelor s degree in any field. Over 5 years of professional experience in the call centre industry, whether in technical or non-technical roles. At least 3 years of experience as a quality evaluator. Proficiency in MS Office applications (Word, Excel, and PowerPoint). Basic understanding of statistical principles. Preferred Qualifications: Experience with speech analytics platforms such as Nexidia, Call miner, Verint, etc. Involvement in large-scale enterprise projects. Six Sigma Green Belt certification. What Were Looking For: All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role. Why Join Us? Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people s lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website - https: / / www.billgosling.com / careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know. Bill Gosling Outsourcing - Where your career thrives!

The role owns the end-to-end capacity and resource planning for the back-office operation of our global Candidate Services organization. We are looking for an experienced individual who is passionate about the Customer Experience of their internal stakeholder, who thinks and acts globally, and who has the ability to contribute to innovations in our worldwide planning team. Love data as much as we do? Do you enjoy working in an entrepreneurial, fast paced environment, solving complex problems and delivering innovative solutions? Do you like to innovate and simplify? Want to influence at Amazon? We have the career for you. The successful candidate will have exceptional communication and organizational skills, superior attention to detail, the ability to prioritize in a fast-paced environment, a desire to innovate and continuously learn, analytical and critical thinking skills, and the customer service focus that the world associates with and expects from Amazon. Working on a diverse project portfolio supporting Planning initiatives and strategy. Cross-functional collaboration across multiple business teams, Operations, Global Outsourcing and Program Management. Create new reporting & analytic opportunities by analyzing and understanding key planning processes. Document writing and presentations on key initiatives used to influence necessary business actions benefiting the back-office operations Create optimal capacity plan for the business by managing trade-offs between Candidate Experience and Cost Effectiveness. Coordinate with Operations and PM teams to analyze historical data and demand forecasts and build out headcount planning models for future growth. Mitigate capacity risks by managing dependencies across multiple operational teams and sites. Capacity planning for new business/sites. Improve and automate existing practices. Scopes out the requirements for new metrics and tools. About the team The WFS GCO Global Planning Team s mission is to ensure WFS GCO has the right people, in the right place, at the right time with minimal impact from business / tech disruption and strike the right balance between SLA and cost. The team will focus on building organizational capacity that is flexible and scalable. The Planning team will drive results through consistent monitoring of established goals and metrics that successfully measure, communicate results and allow the team to be proactive vs reactive to changing trends and variances. The Planning team acts as a backbone for entire business vertical by tying the organizational goals with the delivery targets and bridging the gaps by effective headcount planning. Bachelors degree, or 3+ years of Amazon (blue badge/FTE) experience Knowledge of Microsoft Office products and applications 5+ years of experience in planning / workforce management / quantitative research or analysis and hands-on experience in building capacity models in a transactional or call center environment Knowledge of data analytics with tools such as Tableau, SQL, Quick-sight Statistical programming experience using R or Python / experience in statistical modeling tools and/or developing reports using OBIEE, Tableau or other reporting platforms.

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! Interacts with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately. What Youll Do: Interacts with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately. Help customers with complaints and questions, give customers information about products and services Ensure to deliver BGO and client metrics and expectations on a regular basis. Ensure customer satisfaction and provide professional customer support Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer s account information Champion company core values and other company programs Other duties as assigned Education Graduated Experience Previous experience in an Agent/Customer Service Representative is preferred but not required What Were Looking For: INFORMATION SECURITY RESPONSIBILITIES All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role. Why Join Us? Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people s lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website - https: / / www.billgosling.com / careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know. Bill Gosling Outsourcing - Where your career thrives!

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! The Workforce Management Real Time Analyst provides real-time feedback and historical reporting to Operational Management, Senior Leadership, and our clients as it pertains to Workforce Management KPI s. Their key focus is to achieve and maintain balance between customer experience (Service Level) and profitability (margin). What Youll Do: Responsible for monitoring incoming call queues to forecast and proactively respond to spikes in call volumes to ensure service levels are met. Responsible for monitoring dialer queues with the objective of increasing agent productivity and list penetration. Responsible for staff scheduling, managing break schedules, occupancy and reporting Participate in all campaign planning processes in order to be aware of needs, required resources, objectives, etc. Communicate in real-time with managers and leaders regarding any production issues, which may affect service levels or dialer effectiveness. Communicate in real-time any systems issues to IT. Review real-time queue reports, data usage reports, daily call trends and real-time and historical outbound dialer data. Identifies any issues and communicates them on an ongoing basis to Management. Assist in the projection of staffing requirements for each campaign, as required Assist with the deployment of staff during system outages/emergencies to ensure all client requirements are being met, as required Receive attendance calls and update Attendance Tracker. Champion company core values and other company programs Other duties as assigned Education High School Diploma or Equivalent Experience Minimum six months successful experience in an agent role in the Company, or equivalent experience outside of the Company Previous supervisory or managerial experience would be an asset Intermediate to advanced MS Excel proficiency preferred Certificates, Licenses, & Registration: There are no personal certification, licensing, or registration requirements for this job Reports to: WFM Real Time Analytics, Manager What Were Looking For: INFORMATION SECURITY RESPONSIBILITIES All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role. Why Join Us? Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people s lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website - https: / / www.billgosling.com / careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know. Bill Gosling Outsourcing - Where your career thrives!

Freshers to 5yrs of experience with Customer Support * Experience in an International Voice Process. The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels. Candidates who have experience into domestic Voice Process can be considered as freshers. Provide customer support and resolve customer queries via call. Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed. Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues. Candidate should be flexible to work in 24*7 environments (US Shift).

What We Offer: T alent Acquisition Specialist So what does a Talent Acquisition Specialist really do? Think of yourself as the person who is responsible for delivering all facets of recruiting success throughout the organization, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it s time to imagine what it s like being a Recruitment Specialist. Imagine yourself going to work with one thing on your mind: you are responsible for hiring the best possible talent. As you tackle your new tasks for the day, you know that it will lead to one thing: that this will be achieved through employing traditional sourcing strategies and resources as well as developing new, creative recruiting ideas. As a Talent Acquisition Specialist, you will be performing the day to day recruitment functions and duties related to but not limited to the following: Job Analysis, Sourcing & Profiling, Screening and Selection, Documentation & Reporting. So, do you have what it takes to become a Talent Acquisition Specialist Requirements So what exactly are we looking for? Well, since this is a specialist role, we need someone who has the experience to even call themselves as one. Have at least 2 years of working experience in end-to-end recruitment or talent acquisition? We re what you need! Also, you must have at least a Bachelors/College Degree (are you a graduate of HR Management, Business Studies / Administration / Management , Marketing, Psychology or equivalent? That s perfect!) We need someone who has very good computer skills, including familiarity with Google applications (such as Docs, Sheets & Slides). We need someone with excellent written and verbal communication skills. Someone with excellent interpersonal skills. What else? You must have very good computer skills in both Google and Microsoft applications. Can you communicate well with others both verbally and in written form? Yes, we need that! We also need someone who s excellent in terms of their interpersonal skills and someone who has exceptional skills in database management and record keeping. As a specialist as well, you need to have excellent organization skills and outstanding customer service skills. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

What We Offer: Recruitment Manager So what does a Recruitment Manager really do? Think of yourself as the one responsible for delivering all facets of recruitment throughout the organization, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because it s time to imagine what it s like being a Recruitment Manager. Imagine yourself going to work with one thing on your mind: that you will play a critical role in ensuring we are hiring the best possible talent. Drive design and implementation of highly effective results-driven talent research strategies and practices for domestic and international talent mapping and competitive intelligence for Volume Hiring. As a Recruitment Manager, you will oversee the recruiting functions of the business. You will monitor the day to day recruitment functions and duties related to but not limited to the following tasks: Job Analysis, Sourcing & Profiling, Screening and Selection, Documentation & Reporting. Aside from this, you will also be a designer in a way that you will develop and maintain the recruitment process in the organization (including its description, recruitment measurement definitions, regular measurement reporting, taking proper actions to close gaps). You will also build bridges wherein you will be building quality relationships with the internal customers/clients and external recruitment agencies. You will also monitor and utilize the costs of the recruitment process. You will manage and develop the team of Recruiters. You will also act as a point of contact for managers regarding recruitment topics, requisitions and inquiries. Excellent stake holder management skills. Leads the staffing process and completion of hiring goals. Measures and analyzes key recruiting metrics for the purpose of managing recruiting effectiveness and educating our clients. Work closely with business in order to deeply understand teams organization structure, responsibilities, strengths/weaknesses and key business drivers. Utilize this information to develop most effective recruiting strategies. Consult with internal clients on overall recruiting strategy for both the short and long term needs of the business. Responsible for working with Business Leaders and hiring managers to define recruiting plan for the year. Use market data and knowledge of talent pools to develop sourcing plans and strategies and translate this to a fact based recommendation to the hiring team manager or internal stakeholders Conduct confidential research and talent identification to identify best-in-class talent for the organisation So, do you have what it takes to become a Senior Recruitment Manager? Requirements: So, what is it we re looking for? Well since this is a manager role we need someone who has at least a Bachelor s Degree or College Degree in any field (Are you a Human Resource/Management/Business Administration/Psychology graduate? Even better!). You also need the experience so if you have at least 6+ years of working experience in End-to-end Recruitment/Talent Acquisition Lead then great! Now let s get a bit technical. It s a definitive advantage if you have experience in recruitment software, if you know how to use Microsoft and Google applications, and if you have skills in database management and record keeping. We re also looking for someone who has excellent written and verbal communication skills, have excellent interpersonal skills, someone highly organized and has outstanding customer service skills. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

Regional Intracompany Services Program Manager II ? Overview Inter-Company Agreements (ICAs) govern services provided between Mastercard entities, and are considered outsourcing agreements by regulators. With the increased focus from regulators, we are enhancing governance and controls relating to ICAs, as well as driving standardization and improvement of the related processes. The Tech Intercompany Managed Services (Tech ICAMS) team is looking for a Regional ICA Program Manager to support regulatory compliance on Tech services provided via ICAs to regulated entities in the market. Role The essential responsibilities of the position are: Support the Regional ICA Lead and global Tech ICAMS team in providing regional support in delivering holistic ICAMS team services Review the ICA database to identify and catalog the (i) contract commitments/obligations for the region, (ii) specific tech services covered, (iii) create a repository of gaps/remediation actions, and (iv) identify patterns of problems across different ICA s Identify and study existing MA Tech service provider data dashboards to understand information / data currently available to meet ICA compliance requirements and identify gaps Create a centralized calendar of regulatory audits, inspections and periodic regulator reporting related to the assessment of MA compliance with ICA/outsourcing requirements Identify regional regulator focus areas and common gaps/findings to help Tech ICAMS prioritize activities Collaborate with peers in the other regions and the ICAMS operational team teams to help demonstrate compliance with ICA requirements, such as third party / supplier monitoring, incident reporting, SLA reporting, and other areas All About You Qualification and Experience The ideal candidate for this position should have: Bachelor s degree in technology, information systems management, information security management, security policy or equivalent experience Knowledge of Regional Regulatory landscape, standards and frameworks such as DORA, NIST, CROE - impacting Tech services especially around service resiliency, outsourcing regulations and security risk management Knowledge of Mastercard TECH Organization and legal aspects is an asset Skills and competencies The ideal candidate for this position should: Project management skills to ensure on-time delivery Good verbal and written communication skills for coordinating globally Ability to design metrics, dashboards, and analyze data Strong analytical skills coupled with systematic creative thinking, solution-oriented approach and sense of ownership and drive Good sense of customer service and working collaboratively across the organization, builds trust, develops and maintains excellent relationships and partnerships with all key stakeholders Background in drafting and reviewing intercompany agreements is advantageous Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! The Interaction Analyst is tasked with call listening/analysis and delivering actionable insights for query generation, contributing to process enhancement projects using the Speech Analytics tool. This role ensures the provision of valuable insights to the client through projects. What Youll Do: Primary Responsibilities: Collaborates with Business Analysts and Senior Business Analysts on team goals, offering strategic insights. Generates inputs from call listening that can be transformed into queries for actionable insights. Analyzes results and compiles data to aid in the development of queries and analytical goals in alignment with client agreements. Experience : Mandatory : A background as a quality auditor with a preference for those who have provided support for process enhancement to both external and internal stakeholders. Desirable : A minimum of 2 years experience in the current role, preferably engaging in projects related to customer interaction analysis or call evaluation, ideally within contact center environments. Experience with speech analytics platforms would be preferred. Required Skills and Attributes: An enquiring mind, curiosity and desire to understand why . Exceptional listening abilities, particularly in structured call analysis. The capacity to quickly grasp new technologies and the initiative to self-educate. Outstanding communication skills Well- Developed presentation skills Proficiency in PowerPoint and Excel A bachelors degree or an equivalent qualification What Were Looking For: All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role. Why Join Us? Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people s lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website - https: / / www.billgosling.com / careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know. Bill Gosling Outsourcing - Where your career thrives!

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company s objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives What Youll Do: The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company s objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as required, corrective action through disciplinary processes Involvement and collaboration on new strategies and/or process improvements to better the team s performance Daily, weekly and monthly reports provided at both internal and external client levels Flexible team player in respect to scheduling and willing to invest additional time in to the team when necessary; including coverage when required and support in team hours tracking/progression throughout each month Assist team members to ensure service level agreements are adhered to and performance metrics met, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review, if applicable based on client requirements Creating and/or facilitating team huddles, presentations and team contest to engage our team and/or clients Ensure all employees are in line with Regulatory Compliance, Quality and CBT requirements Assist and participate in the recruiting, training and onboarding of employees, when required Champion company core values and other company programs to engage and motivate our employees Other duties as assigned Education North America - Minimum High School Diploma or equivalent is required Philippines - Minimum of 2 years post-secondary or equivalent is required Costa Rica - No Minimum requirement United Kingdom - No Minimum requirement Trinidad & Tobago - Minimum 3 CSEC passes English is compulsory in all locations Experience Previous experience in an Agent and/or Customer Service role Previous experience in a leadership or managerial experience would be an asset Certificates/Licenses: Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required What Were Looking For: INFORMATION SECURITY RESPONSIBILITIES All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role. Why Join Us? Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people s lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website - https: / / www.billgosling.com / careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know. Bill Gosling Outsourcing - Where your career thrives!