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Bill Gosling
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Agent, Customer Service Representative

Agent, Customer Service Representative

Bill Gosling

2 - 7 years

4 - 9 Lacs

gurugram

Posted:-1 days ago| Platform:

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Skills Required

customer service representative training outbound french customer satisfaction information security customer support outsourcing licensing financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

What Youll Do:

Interacts with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.

Help customers with complaints and questions, give customers information about products and services
Ensure to deliver BGO and client metrics and expectations on a regular basis.
Ensure customer satisfaction and provide professional customer support
Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer s account information
Champion company core values and other company programs
Other duties as assigned

Education

North America - Minimum High School Diploma or equivalent is required
Philippines Minimum of 2 years post- secondary or equivalent is required Costa Rica No Minimum requirement United Kingdom No Minimum requirement

Trinidad & Tobago Minimum 3 CSEC passes

English is compulsory in all locations

Experience

Previous experience in an Agent/Customer Service Representative is preferred but not required

Certificates/Licenses

There are no personal certification or licensing requirements for this job.

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Bill Gosling

Customer Service Outsourcing

Winnipeg

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Agent, Customer Service Representative