Outsource Services Lead

Job Title

• Title: Outsourced Services Lead
• Department: Publishing and Content Operations
• Location: Sector - 62 , Noida

About the Role

Introduction – the ‘why’

This is a fantastic opportunity to join Oxford University Press (OUP), a globally respected organization committed to excellence in publishing and education. As an Outsourced Services Lead, you’ll play a pivotal role in delivering high-quality content creation through strategic supplier engagement. This role offers the chance to work with cutting-edge systems, contribute to continuous improvement, and be part of a collaborative and dynamic team culture. It’s a meaningful career move for professionals seeking impact, innovation, and alignment with OUP’s mission and values.

Opportunity – the ‘what’

As the Outsourced Services Lead, you will:

• Manage the sourcing and contracting of third-party content creation services.
• Ensure compliance with OUP’s governance policies, including onboarding, price negotiation, contracting, budget approval, and supplier performance feedback.
• Maintain supplier relationships from engagement through to final delivery and payment.
• Collaborate with internal stakeholders to plan and execute outsourcing activities using approved suppliers and standardized rate scales.
• Monitor supplier performance and escalate issues when necessary.
• Communicate effectively across ELT and P&CO teams to ensure clarity and alignment on outsourcing requirements.
• Maintain accurate documentation and systems to track outsourcing activity, budgets, and contracts.
• Contribute to process improvements and cost-saving initiatives.

Your work will directly impact the efficiency and quality of content delivery across OUP, supporting the production of approximately 1500 print and digital products annually and managing a supplier pool of around 1000 freelancers and vendors.

About You

Essential Criteria

• Strong organizational skills with the ability to prioritize.
• High attention to detail and accurate record-keeping.
• Resourceful problem solver with excellent communication skills.
• Ability to multitask and adapt to a fast-paced environment.
• Positive, action-oriented attitude.
• Experience in publishing or a similar industry.
• Familiarity with ERP systems like SAP, including reporting and purchase order creation.
• Experience in contracts and third-party supplier engagement.
• Experience working in a matrix organization.

Desirable Criteria

• Knowledge of the publishing lifecycle across Editorial, Design, and Media.
• Proficiency in Microsoft Office (especially Excel) and Adobe software.
• Background or interest in English Language Teaching (ELT).
• Qualification in Purchasing and Supply Management or equivalent experience.

Behaviours

• Collaboration: Influences stakeholders positively and communicates effectively.
• Technical Learning: Quickly adapts to new systems and industry knowledge.
• Priority Setting: Focuses on critical tasks and eliminates roadblocks.
• Learning on the Fly: Embraces challenges and learns from experience.
• Continuous Improvement: Committed to quality and open to innovation.
• Customer Focus: Dedicated to meeting internal and external expectations.
• Problem Solving: Uses logical methods to find effective solutions.

Queries

Please contact aarti.rana@oup.com with any queries relating to this role.

Salary

Dependent on skills and experience.

Please apply on Careers.oup.com