Outlet Manager

Job Summary:

We are seeking a dynamic and experienced Outlet Manager to oversee daily operations across multiple outlets in the F&B / Café chain space. The ideal candidate will bring deep expertise from the FMCG or Coffee/Café chain industry, a strong background in hospitality, and hands-on leadership experience from restaurant operations.

Key Responsibilities:

• Oversee and manage operations of multiple outlets ensuring consistency in service, product quality, and guest experience.
• Drive revenue growth, optimize costs, and achieve profitability targets for all assigned outlets.
• Monitor and maintain high standards of hygiene, food safety, and compliance with all operational SOPs.
• Recruit, train, and mentor outlet teams including Managers, Supervisors, and floor staff.
• Conduct regular audits, performance evaluations, and ensure timely corrective actions.
• Implement marketing, promotional activities and local strategies to increase footfall and sales.
• Collaborate with supply chain and inventory teams for smooth stock flow and minimal wastage.
• Ensure high customer satisfaction by managing escalations and resolving complaints efficiently.
• Prepare and review outlet-level reports on sales, inventory, manpower, and performance metrics.
• Drive innovation in menu offerings, store ambience, and service style to align with brand goals.

Key Requirements:

• 7+ years of overall experience in the F&B / Café / Hospitality industry.
• Minimum 4 years of hands-on restaurant management experience in high-footfall outlets.
• Prior experience managing multi-unit operations or cluster management is a must.
• Strong knowledge of hospitality standards, guest service excellence, and operational SOPs.
• Strong leadership, communication, and team management skills.
• Ability to work in a fast-paced environment with a solution-oriented approach.
• Proficiency in MS Excel, POS systems, and basic operational reporting.

Preferred Background

• Experience with reputed café chains, QSR (Quick Service Restaurants), or premium F&B brands.
• Formal education in Hospitality / Hotel Management / Business Administration is a plus.

Compensation: As per industry standards

Availability: Immediate joiners preferred